OfficeJet Pro 8620: This second bin 8600-8620

Similar Questions

• OfficeJet Pro 8620: Part number for second paper for Officejet Pro 8620 tray?

  I'll try to find the good second tray paper for this printer.

  Some documents quote Ref CN548A HP and others quote A8Z70A. The two look alike, and both refers to the range of 8600.

  I bought the CN548A and 'almost' fits, it doesn't seem to work

  Anyone able to help?

  Thank you

  Hello @petertow,

  Welcome to the Forums of HP Support!

  I would like to help you with the correct information for the second paper for your HP Officejet Pro 8620 tray accessory e-all-in-one printer location today.

  • Good reference for the paper tray number is: A8Z70A

  The CN548A paper tray is only for the printer HP Officejet Pro 8600. The Officejet 8600 series came out before the HP Officejet 8620 and the 8630 printers series. Therefore, the tray is not universal.

  I wish you good luck going forward with this!

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• HP OfficeJet Pro 8620: RDP 8620 Officejet prints strange lines

  I tried to find an answer to this for almost a month.

  We have a HP Officejet Pro 8620 and we want to be able to print from a remote computer to ours. The printer is shared.  We'll call the local computer pc1 and the computer remote pc2. PC1 remotes in pc2 using a standard Windows 7 Remote Desktop connection. PC1 sharing their printer with pc2 by redirect. the sharing of each resource to which is connected to it. PC1 is trying to print, and then waits. The printer that is connected to the pc1 via USB cable gives us a message that looks like this of course is not what we want when we try to print an Excel worksheet. No, this is not the complete document. This is the first 1/3 or the page and the rest is completely white. It almost looks like a code any. I installed the drivers on ppc1 both pc2. I tried the drivers universal instaslling. I was told that get this work 4 years ago was very easy, but I could not crack. Any advice or assistance would be greatly appreciated.

  Problem has been resolved by the default driver. Has not reappeared since we have updated for the generic driver for 8600. Had to install the driver on the two machines.

• HP Officejet Pro 8620: HP Officejet Pro 8620 can't find BT router hub

  Hello

  I'm trying to implement the wireless on my new HP Officejet Pro 8620. I just need to link with my BT wireless router but when I run the wireless Assistant is that it does not find the name of the wireless network while my mac and iphone have no problem doing.  If I manually enter network name it says ' network name cannot be found. Contact your administrator or the person who set up the network '. Any ideas?

  Thank you very much

  Hi @Poppy123,

  Welcome to the Forums of HP Support!

  I see that you are unable to configure the wireless on your printer HP Officejet Pro 8620. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.
   
  Looks like you are trying to connect the printer to a 5.0 GHz network. The printer cannot see or connect to the 5.0 GHz network. If you have a double router broadband, the 2.4 GHz network. The name of each network must be unique.

  • What is the model number of your router?
  • What type of encryption are you helping? HP recommends WPA/WPA 2.
  • Is updated firmware on the router?
  • Depending on the version of Windows you have, click here to find the update of the firmware of the printer.
  • Make sure you have 802.11 g active.
  • Don't hide your SSID (network name).
  • The network name is case sensitive, enter it in upper case to the printer if necessary.
  • Move the printer closer to the router if the signal is weak.

  If the problem persists, perform a factory reset on the router, reconfigure the wireless again. Before you configure the wireless to the printer, to restore the default settings of the network and do a hard reset.

  • The front panel of the printer menu, select Setup-> network-> Restore network defaults.

  Now, do a hard reset:

  • Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  • Reconnect the power cable to the output of the printer and the wall, and not a surge protector. This ensures that the printer is full on and can help this situation.
  • Make sure that the printer is connected directly to a wall outlet (do not use a bar or a surge protector). This ensures that the printer is full on and can help this situation.
  • Now, try to connect the printer wireless again.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck! :

• OfficeJet Pro 8620: HP OfficeJet Pro 8620 button walk / stop keep flashing

  Condition:

  My Officejet Pro 8620 is about 1 1/2 years and all of a sudden it does not. (FYI: it worked again yesterday). My printer has been connected to 3 PCs in my house wireless, there is another printer (HP LaserJet Pro M401dw) in the same room connected to wifi even. Printer is plugged directly into the outlet. No attempt to replace the cartridge or install the new firmware recently.

  Location:

  This morning, I saw the power button flashes, in an unusual way, it flickered at a rapid pace, about 3 - 4 times per second. When I try to print something, the printer has not been to see the in my list of printers, so I try to touch the screen of the printer, but nothing happened. When I pressed the power button, it stopped blinking, and the HP logo was shown on the screen with a blue bar underneath. Then it was stuck there for hours. Tried the hard reset, use the tools of the firmware, connect my printer to my pc using cable, but my printer is not displayed on my pc (it is not detected by the pc, no new feature and nothing appear in "Printers and devices" when the cable is connected to my PC).

  So I unplugged the printer from the power source and wait a few hours, then reconnect the printer to the socket. The printer has started again with the power button / stop light up and the screen showing the logo of HP with a blue bar below the logo. But this time, after a few minutes, the screen is off, all buttons blink (home, help, back, wireless & power button) at a rate (about 3 - 4 times per second) fast, and after a minute or two, home, help, "back" button and stop brighter wireless (only flashing light up), but the power button keeps blinking. All the buttons and the display do not respond, press the power button / stop is unable to turn off the printer.

  I tried all possible troubleshooting methods suggested on this forum, but nothing to solve it, I hope someone in this forum can help me with this, thanks in advance.

  Hi @DenieceNg,

  It seems that the problems are on the increase, and maybe this could be related to a hardware problem with the printer.

  Here is the document of support for the power problems - printer does not turn on.

  If these problems persist, I would contact HP Technical Support because they may have additional resources that could help lead to a solution. What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/

  Step 2. Enter the product number or select Auto detection

  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

  Step 4. Scroll down and click on: contact HP options - click Get phone number

  File number and phone number are displayed.

  If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• OfficeJet Pro 8620: Offbeat right copy 8mm

  Printer Officejet Pro 8620 S/N [edited moderator serial number], new March 4.

  Normal print mode of the computer works fine, properly positioned and aligned on A4.

  But the copy locally (i.e. on the printer) is improperly aligned horizontally.

  The copy is shifted right 8mm.

  Even move if the original is placed on the glass by hand or powered by the sheet feeder.

  When double-sided, the first side is shifted right as single-sided, the second is shifted to the left. Both of 8mm.

  Found the answer. In the settings of copy on this machine, there is a 'margin Shift. " This change from 'On' to 'Off' solves the problem.  I'm sure I never put it, so the question for HP is the reason it had become on my new machine. But thanks a lot for your help earlier.

• HP Officejet Pro 8620: HP 8620 found by iPhone or Mac

  My mac and my iPhone no longer find our HP Officejet Pro 8620.  Have restarted all devices.  Reset the printer to the factory settings and reconnected to the wireless home network.  Mac and printer are wireless connected to the same network.  Printer has latest version of the firmware.  Printer copies and prints the pages of test and configuration fine.

  I just can't print via AirPrint from my iPhone, or add it as a printer to my Mac. When I go into Printers/Scanners, the printer is not found... not by IP address or host name, or the other.  I have tried everything and am almost ready to go buy a non HP printer... This is the second HP finnicky, we had.  Help, please.

  In addition, we have an Airport Extreme router, if that helps at all.

  Hey @IowaMom,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Apple devices to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done, on the printer, click on the wireless icon that looks like a radio tower. Now:

  • If you see a line indicating the status: not connected, then the printer is not connected to a wireless network. Click on the gears and wireless wireless configuration settings to connect the printer to your wireless network.
  • If the IP address of the printer starts with 169.254, the printer is not get a correct IP address of your router. Contact Apple or one that is provided with the router to determine why the printer is not getting a valid IP address.
  • If the IP address of the printer starts with 172, the printer is connected to a network of comments. Contact Apple or one that provided you with the router for assistance with deactivation of the feedback network.
  • If the IP address of the printer starts with 192.168 or 10, the printer is properly connected to a wireless network. Please see below.
  • If the IP address of the printer starts with another number, your network is maintained. Contact, who has set up the support network with the printer connected to your wireless network.

  At this point, you should be able to print. If you are unable to print, the next step would be to check the printer and all the devices to ensure that the first three sets of numbers in their IP addresses match. If they match, there is a setting on the router to which the printer is having problems with. Contact Apple or the one who gave you the router and ask them to do the following:

  • Open all ports.
  • Select multicast.
  • Disable MAC filtering/MAC cloning.
  • Disable the network of comments.
  • Make sure that the router broadcasts a band of 2.4 GHz (gigahertz).

  Please let me know the results after following the above. If you are unable to resolve your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• HP officejet pro 8620: trouble with 8.1 to Windows and hp officejet 8620

  Hi, we installed a new printer hp Officejet Pro 8620.

  We installed the complete package on a Windows 8.1 machine.

  Everything seemed fine, but suddenly our machine is not capable of printing on certain circumstances:

  -It cannot print from:

  (a) the notebook: error message "incorrect parameter".

  (b) office: Word, Excel, etc. not error, but she simply does not print

  (c) adobe Acrobat: no error, but it simply does not print

  (d) the configuration of the printer print test: error

  but it CAN print from:

  (a) assistant of hp, hp print scan and doctor printer (hp software)

  (b) hp AiO printer remote (it's a Metro app), only PDF files

  (c) Internet Explorer, Google Chrome, etc...

  We tried to reinstall without success. It seems that it is something wrong with the driver and office, applications ideas? Anyone with the same problem?

  Best,

  K

  Finally, we used the solution proposed on:

  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/is-Windows-8-1-and-HP-8620-compatible/TD-p/4099680

  The trick is for 8600 driver must be downloaded and installed before the change. 8600 drivers included with 8.1 do not work.

  We will wait for the 8620 new drivers that might resolve this issue. In the meantime, we can print with 8600 drivers and scan with 8620 drivers.

  Best,

  JM

• OfficeJet Pro 8620: Analysis of problems of printer to the computer using windows 10

  I just upgraded to Windows 10 and now I'm not able to scan from the printer to the computer. I can scan the other way IE. computer to scan but is not as convenient. I had no question before the upgrade. The error message I get is

  
  

  "The analysis could not be performed because of one or more of the following problems:

  -Connection to the computer is lost.

  -L' scanning on the computer application is currently in use.

  -Application OCR is not installed on the computer.

  See the computer for details screen'.

  First of all it is connected with a usb cable, so no logical reason why the connection is lost.

  Secondly it is not used because I am trying to use it

  Third, it has baffled me because there is no reason why the OCR application is now gone, he worked before windows 10.

  and finally there is no detail on the computer screen, why it tells me that I do not understand.

  Any help would be appreciated. Thank you.

  Hello again,

  Looks like the next option is to uninstall & reinstall the printer software. This will ensure that the scan to computer option is restored.

  Please find the link below to install the printing software.

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0KGTE30AQO5O3KA30R1

  Note: Esnure that the chosen operating system is win10.

  If you are facing difficulties with the installation or uninstall, please contact HP technical support to the 1-800-474-6836.

  Kind regards

  Ashish

  　

  **************

  I work for HP, here is my point of view only.

• OfficeJet Pro 8620: Paper feed problem

  New Machine - age for a day. Follow the installation procedure and a tray loaded with good paper 20 # 8-1/2 "x 11". When I send a print job to the printer - the finished sheet is great except for a double crease to the top of the sheet. It's as if she gets stuck, deform the sheet and then it ends. It is not appropriate for an office environment.

  This printer has a duplex on the back unit.

  Secondly when I put the tray paper for 4 X 6 photo paper and load the tray... it won't pull the paper and printing. The error message says to check the configuration of the status bar and load the paper - I have already done.

  HI @Scott18,

  Welcome to the Forums of HP Support!

  I understand that your day an old printer HP OfficeJet Pro 8620 is the rustle of paper and do not print on paper 4 x 6. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I can certainly understand how it would make you questions in an office environment. Looks like it's that a barrier inside the printer or a roller is defective.

  To try to fix the problem, I suggest that take a look deeper inside the printer with a flashlight to see if you can determine the cause.

  Please, try the steps in these guides:

  •  Displays a Message "paper jam".
  •  Displays a Message 'Transport Jam'

  NOTE: Some steps several times may help solve the problem.

  If you have completed all the above steps and your product still has a problem, service the product. If the printer is within the buyers remorse period, put the printer in the point of sale or contact HP.

  Contact HP for service in all countries except Asia-Pacific.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• HP Officejet Pro 8620 - repeated failure printer

  An employee has a problem with a printer.  Repeating me "printer failure" Please restart it... over and over.   Then he said: contact HP if continues to display the message to the top.  Laughing out loud!!   This is not very helpful at all.  After an hour of trying to "contact HP", I resorted to this forum for help.  Can someone help me?  This printer is not available for chat and phone support tells me online.   Round robins are supposed to be non-existent, except for support at HP

  Thank you

  HI @EB-ADMIN,.

  Thank you for joining the Forums of HP Support!

  I understand that there is an error message which reads "Printer failure" on the HP Officejet Pro 8620 e-all-in-one printer. I also see that you would like as the contact information for the HP Technical Support. I want to help you.

  Here is a document that I recommend that you try, HP - "Problem with print head", "Printer failure" printers 'Ink system failure' or a '0 x' r's 'C2 '.... "Displays Message error.

  HP Officejet Pro 8600, 8610, 8620, 8630, 8640 and 8660 e - all-in - One Printer Series - one "ink system failure" Error Message on the printer "

  This document is for HP Officejet Pro 8600, 8610, 8615, 8620, 8625, 8630 and 8660 printer e-all-in-one.

• OfficeJet Pro 8620: Officejet pro 8620 will not be printed by RDP

  We have a new OfficeJet 8620 Pro that we have just set up in a remote office. The user connects via rdp and vpn to another office in our network. When we connect it cannot print. I installed the drivers on the local destination computer. The printer prints from two computers as well. "Through RDP the print job is sent to the computer local and drtops but I get an error Windows 372, printing Service:"

  The Remote Desktop redirected Printer Doc document, held by xxx, failed to print on printer HP Officejet Pro 8620. Try printing the document again, or restart the print spooler.

  Data type: RAW. Spool file size in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. number of pages printed: 0. Client computer: \\LOCAL_PC. Error code Win32 returned by the print processor: 2147500037. Unspecified error

  I tried to uninstall and reinstall the drivers and the printer on the computer the remote and that has not worked. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc

  It seems to imply that the 8600 series need another type of driver but I can't find the driver that he needs.

  Any help would be appreciated.

  You can resolve this problem by installing the driver Laserjet 6980 on your print server as an additional driver for your printer.

• HP Officejet Pro 8620 does not print, but the document is sent to the printer without error

  I bought a HP Officejet Pro 8620 and connect 2 computers via a wireless connection with the latest driver.
  In the first computer (windows 7) I can print without any problem
  On the second one (windows 8), when I try to print, I can see in the windows printer spooler file that I'm going to print. The file is sent to the printer, without error, BUT nothing happens.
  I already tried reinstalling the drivers, restart the computer, the printer. I tried to connect to a wired network. It still does not. It's very weird but I got no error, just does not print. I thought that the printer does not work, but on the second computer I can print.
  Thank you for your advice

  Hello

  Please download and run the HP print and Scan Doctor www.hp.com/go/tools

• New OfficeJet Pro 8620 does not print PDF files

  I have a brand new 8620 and I use Windows 7. My printer prints a few PDFs but not most other PDF documents. I am using Acrobat Reader XI. The printer will print from MS Office.

  HELP, please!

  Hello! Welcome to the @lmel forums

  I have a few ideas that come to mind, I read the issue you're having with printing of PDF files. They are here!

  1. try to resave the PDF files that do not print and then try printing again.

  2. update of Adobe:

  Select help - search for updates. If a new update is available, it installs automatically.
  Once installed, you can restart a computer.
  Then try to print the PDF file.
  
  http://helpx.Adobe.com/Acrobat/KB/troubleshoot-PDF-printing-Acrobat-Reader.html

  3. run the print and scan the doctor. This diagnostic tool will check for all conflicts that may be causing the problem. The tool will show you a report at the end. If there is a problem that the tool could not fix, you will notice it in the results.

  4. uninstalling the printer software

  Restart the PC

  Reinstall the printer: HP Officejet Pro 8620 e-all-in-One Printer series full feature software and drivers

  That should do the trick! Keep me abreast of the results!

  Have a great Wednesday