'Off' blackBerry smartphones appears next to the antenna icon where the bars are usually on 8330

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• Contacts on blackBerry Smartphones appear more in the contacts folder

  My contacts suddenly stopped to show in the contacts folder on the home screen of my Blackberry Storm.  They show when I'm in the phone screen, but * contact no. * appears when I go into the Contacts folder on the main screen.  I've added new contacts but they will not show either. I tried eveything I know to get them back, but nothing has worked.  The 'Hide' option is unchecked.  Someone has an idea of what could be bad?

  Go to address book-> filter-> uncheck both business and personal.

• BlackBerry smartphones can not sync the calendar ("not installed")

  I was sync my blackberry with my Outlook 2010 calendar for some time.

  Suddenly, it syncs.   When I try to configure in the Desktop Manager, "(non installé) ' appears next to the option calendar."  It will allow me to synchronize with the Outlook address book.   The only thing that has changed on my computer was installing Microsoft updates.

  Hey jr21brook,

  Follow the steps in this article to get operational synchronization:

  www.blackberry.com/btsc/KB23978

• have the icon to download helper with video up, I have until it clicks, dosnt download or convert a number appears next to the icon and its listed in the queue draft.exe

  I was able to load videos 26 then he stopped down. I checked the preferences, the version is 4.9.24, I can see that the video is listed next to the icon, when I drag the mouse over it.

  I support download icon, when the video is running. I click next to the icon and choose the game I want, on fast download I see it loads, but no dwhelper. dosnt download or convert a number appears next to the icon and its listed in the queue draft.exe

  There is a problem with DownloadHelper Firefox 36. They are working on a new version, you can download and help test this discussion page:

  https://groups.Google.com/Forum/#! Forum/video-video downloadhelper-5

• When I activate a plugin in Firefox 4 disable Word appears next to the name of software plugin. How can I stop this from happening?

  I use Win 7 and just upgraded to Firefox 4. In my plugin section, when I activate a program, the word disabled immediately appears next to the program name. This happens to every program plugin I have.
  So, when I use Firefox and the need for a plugin is necessary, I received a message telling me that this program is disabled even if the word activate will still appear on the plugin line. I never had this problem in one of the Firefox 3 browsers. How can I fix this problem?

  It could be that the plugin you are trying activate is not compatible with Firefox 4 and leaves people with reduced mobility.

  If a plugin is disabled, it will have the word "enable" next to him; There is a button for you to click to activate the plugin, and not a label describing the status of plugin.

  If I've got it completely wrong, please post a screenshot.

  Rob

• BlackBerry smartphones HELP! with an unknown icon!

  During the last day when I pass or receive a phone call and my phone is NOT on the speaker, an icon appears in the upper right of the screen next to the volume level. This icon is a box with a diagonal line from the top of left right at the botto. below the line is blue and above, it is black. This icon disappears when my phone is on speaker. Anyone know what it is?

  When a call is in progress on the BlackBerry smartphone, an additional icon appears next to the volume indicator.

  

  The extra icon is an indicator for the feature enhance call Audio available with BlackBerry Device software 4.3 and later versions. Functionality enhance call Audio is designed to allow smartphone users BlackBerry adjust the sound quality over the earpiece of the BlackBerry smartphone.

• There is a red phone at the top of the screen icon where notifications dot is usually.  What does that mean?

  There is a red phone at the top of the screen icon where notifications dot is usually.  What does that mean?

  This means that your watch is disconnected the phone, perhaps because it is out of reach.

• Call blackBerry Smartphones appears on the mye-mail

  I accidentally hid my call log and when I finally had returned it (and don't ask me how) I shows that the calls that I make no calls or missed calls, they appear in my e-mail address... I tried everything I found in the book to do and nothing has fixed this.  I never know if I missed a call, unless I check my e-mail.

  Hello and welcome to the Forums of Support BlackBerry.com.

  Press the green phone dialing to enter in your call log > Menu key > Options > Call Logging and set your option here that you want to see in your message list.

  If you don't want calls in your Messages folder, disable "Missed calls"

• BlackBerry smartphone email sent to the alias address does not appear on BB

  I have a University e-mail address ([email protected]) that works very well with my Blackberry. I also have an alias name in the same University ([email protected]) - a different format for the name of the address and the domain name, but its an alias on the same Exchange Server. Electronic mail addressed to me at the address alias does not to the Blackberry, but appears on the University e-mail reader. I'm unable to set up the e-mail address alias name in the Blackberry because the University server does not recognize the name of the alias as a login ID is valid.
  Someone else has had this same problem and fixed it? Thank you. DW

  Problem solved.  Simply deleted and recreated the email account on Blackberry.  Duh - should have done this before I posted...

  DW

• Wipe data security blackBerry Smartphones - how to restore the mail application?

  Feature: BB Torch 9800.

  Provider: t-mobile.

  I had problems with my gmail set up.  I could not send / receive.  Message "blocked service."

  I did a Wipe of security under option.  Now, my Mail app icon is gone.

  If I go into setup - mail accounts, I see the Internet mail option.  It asks me to enter the account of the company, I do not agree.

  1. how to restore the Mail app?

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  Thanks for your help!

  Hello and welcome to the community!

  email_dc wrote:

  1. how to restore the Mail app?

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot-~ 5 minutes...
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  email_dc wrote:

  1.

  2. is it possible to do a hard reset of the device to factory default as a new phone?

  There are several methods (which, BTW, no I believe to be useful to your situation):

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of the user stored and application data
  • KB14058 How to delete all data and applications in the smartphone BlackBerry using the security option wipe
  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  • KB29847 How to charge a BlackBerry smartphone without using the BlackBerry Desktop Software

  email_dc wrote:

  1.

  2.

  3. wonder if I can use this BB torch for email via Wifi only (not the cell provider data service) as an iPod Touch?

  N ° of BB devices lack a complete email client on them. Instead, they depend on the BIS service to provide messaging functionality. BIS is active when you have also listed Internet/personal email where you currently see only Enterprise. All services of BIS, are sent to the device via data carrier network... contact them are therefore the right approach to discover why their network is no longer to deliver to you the services that you pay for.

  Good luck and let us know!

• BlackBerry Smartphones after switch of the device to the same model, BB missing Apps (like cards and password keeper)

  I had problems for a long time with my keyboard on my BB Bold 9900, so finally I was given a used to toggle Bold 9900. I have used the functionality of the switch device of BlackBerry Desktop (v7.1) software and was off and running on my 'new' "BOLD". Finally, I noticed that the cards and password keeper are missing on my new phone. I did a lot of digging through our corporate HelpDesk, phone call from mobile provider support, and if Google search (incl. various BlackBerry support forums). Nowhere is that I found a solution that worked.

  A number of sources did the download card www.blackberry.com/ but that results in a message of "Opinion sorry, your device does not meet the system requirements that are needed to support BlackBerry Maps."

  When I look in the Applications tab of BB Desktop Software, BlackBerry Maps is not listed (is not password keeper).

  Two of my phones are running OS 7.1 Bundle 2840. Carrier SaskTel (part of the network of Bell Mobility).

  Any ideas?

  From what you describe, something is not right when you installed/updated / switched devices. Thus, a clean reload of the OS would be the right thing to do. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry Smartphones impossible to disable the password security and encryption

  HelloW, I am currently using,
  BlackBerry 9780
  Smartphone (3G, Wi - Fi)
  6.0 bundle 3049 (v6.0.0.706, platform 6.6.0.246)
  Band 3G 1,2,5,6
  The kernel v3.8.6.5 encryption
  Brand version: 1.0.99.538J
  The micro Edition configuration: CLDC-1. 1
  Micro Edition profile: MIDP - 2.1
  Micro Edition JTWI Version: 1.0
  Micro Edition Media Version: 1.1
  Micro Edition PIM Version: 1.0
  Micro Edition file Version: 1.0
  Edition micro Bluetooth Version: 1.1
  Micro Edition location Version: 1.0.1
  Micro Edition Security and Trust Services (APDU) Version: 1.0
  WLAN Version: 4.3.0.9
  (Research In Motion Limited)
  Now the problem is that I'm not able to disable password insecurity,
  (Homescreen > options > Security > password), there is a small latch (yellow lock symbol). Another problem is that I am also able to disable encryption, there is a tick mark on who. And there is one symbol of a padlock, please help me da information thereon, after every 20 minutes my B.B gets locked and I asks me to put the password of da, I want what it b done with the company.
  Thank you.

  Hello and welcome to the community!

  From what you describe, there is a COMPUTER on your BB policy which is demanding both encryption and a password for the device-lock. If you are currently on the BES, then STOP NOW and see your BES admins they control it.

  If you are not on BES, somehow your BB has a COMPUTING policy... the cause maybe it was once associated with BES, but not properly deleted when the property was transferred to you. If all goes well, there will be other problems that often comes with "2nd hand" situations. In any case, you can check this:

  • KB30076 How to check for an it on a BlackBerry smartphone policy

  Even if does not appear as described, from what you have described, there is probably a COMPUTER policy that is causing this (some may be "hidden"). To remove it, first make sure you have a good backup of your BB... See the link in my sig auto on this post for instructions. Then do this:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, your BB will be as new... you need to re - install your applications and restore your data (according to the backup you took my instructions above). BUT - when you restore data, DO NOT make a full restore... rather, only restore these databases you need (e.g., Contacts, calendar, Messages, etc.) and more precisely to avoid those who have nothing to do with the COMPUTER policy, company or similar things... If you restore, you will be right where you started.

  Good luck and let us know!

• 9650 blackBerry smartphones began to play the sounds of start/stop

  My phone has decided to start playing the sound at startup, shutdown and when I plug in my headphones.  It will do in silence and all alerts off profile as well.  No idea how I can get it to stop?

  Thanks in advance...

  Hi jhanka and welcome to the community of BlackBerry Support Forums!

  It seems that you have sound enabled on your BlackBerry® smartphone event.  To disable this feature, go to Options > Advanced Options > accessibility and change sounds event at no.

  Let me know if this worked for you.

  Thank you

• Help blackBerry Smartphones! -Lack of message, emails, icons of the camera on "BOLD" 9000

  Saturday night my battery apparently lack of power completely.  When I tried to start, but there was no answer so I plugged and rebooted.  When it is turned on, the message text, the e-mail icon, icon of the camera icon and the cat icon Blackberry where everything is gone, on the screen.  Also the 'sound' icon in the upper left corner, you know that to control if the ring is strong, sweet, or vibrate, etc., is absent.  I had the screen saver is off.  But a photo in Blackberry default is now the screensaver.  I have some pictures and important texts and emails I need restored.  I also spent hitting the button on the bottom of the phone, and a message icon appeared or reappears, however, he only registered to Blackberry on the phone, a message registeration emails when I registered on 24 January and back in 28 Oct.  I bought the phone with an ATT store and they said it was new.  None of my previous electronic appear under this "new" message icon

  Just curious to know if anyone knows of any quick fix until I have to waste my time online, then have a cust rep, who knows as much as this phone than me, tell me it will have to be shipped to a place and "restored".  Thank you very much.

  Françoise

  PS - I just noticed the www browser is missing also.

  Thanks for the reply.  A friend told me to stop the BB, remove the battery and then turn it back on.  The BB took a few mintues to come back but it worked and everything was restored.  He explained that the BB goes through a process of battery conservation and stop all programs in order to save energy.  He thinks that the current BB software is apparently not restored these programs stop you.  Maybe the upgrade of the software you suggested will do just that (?).  In any case, thanks for the effort.

  Françoise

• BlackBerry Smartphones Mac user of the device software update

  How do I update my device software if I don't Winzozz?  Is this the end of my BB?  Am I obligated by an iPoophone?

  First of all, iPoophone... I love it!

  I'm the take that you are on a Mac, right?  There are two options for installing software of BlackBerry device while on a Mac, the easiest being to use Bootcamp or a similar Virtual Machine that allows you to run Windows on your Mac.  Of course, this requires a copy of Windows, so...

  It also seems that RIM is developing a BlackBerry Desktop Manager for Mac.  A catch-all current installation files are made for Windows, it will be not as easy as you might think.  Sounds this good, this is the first step towards the development of records for Mac OS installer that can be run off BlackBerry Desktop Manager for Mac.  Now, is the last part of this speculation on my behalf, so don't hold me to it then I have absolutely no idea when it might come out, but it gives hope!  Keep an eye on official news on this as soon as it is available.

  Next option is to use the Wireless Upgrade option if your provider supports.  For example, I know that Verizon will allow upgrades wireless directly on your phone, no need for a computer at all.  Ask your carrrier for more information.

  As an alternative, you can also go to your BlackBerry dealer and ask them to update your phone for you.  Most of the dealers will be repeated, especially if they are not too busy.

  And another well - ask a friend with a PC please, pretty please allow you to use their computer for the upgrade.

  In any case, although that there no incredibly easy solution, I hope that the foregoing shows that it is not a hopeless case and options are available.

  EDIT: Beaten to the punch of sdgardne!