Office Jet 8630: OfficeJet Pro 8630 doesn't go to sleep

I just plugged the 8630 to Win 7 (64-bit) machine via the USB cable (I disabled the wireless).  Everything works fine except that the printer does not seem to sleep regardless of the sleep setting, I chose.  The screen is always enabled.  The firmware is updated.

Hi @Chrisk-K,.

Welcome to the Forums of HP Support!

I understand that printer e-all-in-one HP Officejet Pro 8630 will not enter mode 'sleep'. I'd be happy to help you and don't forget to come back to this thread and check "Accept as Solution" if I helped successfully will solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

There could be a few reasons why this could happen, to help determine if it is a hardware or firmware glitch try the following steps below.

I would like to do a hard reset to see if that will solve the problem.

  • Let the printer and disconnect the printer cable and the wall socket for 60 seconds.
  • Reconnect the power cable to the output of the printer and the wall, and not a surge protector.
  • Make sure that the printer is connected directly to a wall outlet (do not use a hub or a surge protector). This ensures that the printer is full on and can help this situation. This ensures that the printer is full on and can help this situation.

If the problem persists, unplug the USB cable to see what sleep with the USB cord.

If the printer will not be still "sleep", I would try a partial reset first, and then the semi Full Reset if that does not help. I can send you this information in a private message. In the forum next to your handle name simply click on the envelope to see.

If you have completed all the above steps and your product still has a problem, service the product.

Contact HP for service in all countries except Asia-Pacific.
First, check your product warranty to check your warranty printer status and then go to contact HP support to find an authorized dealer or to schedule a repair.
Cost of repair out-of-warranty printers may apply.
What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
Step 1. Open the link: www.hp.com/contacthp/
Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on options contact HP - click Get phone number
File number and phone number appear

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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