: OfficeJet 5700 large Format HP Scan and Capture has stopped working

All of a sudden my HP Scan and Capture does not work.  I click the icon, it goes full screen, then disappears.  What is happening and how to fix it?

Hey there ejsj.

Thanks for getting back to me. I'm looking for some more information to better understand exactly the problem.

When you have completed each step in the troubleshooting guide, I proposed:

  • Were there problems uninstall and reinstall the printer driver and software? If there are errors or problems, please describe them.
  • Disable your firewall there a difference at all?
  • You can scan using paint with out without the firewall running?
  • Did the job analysis around the work? What were the results when you tried them?
  • You can make copies of copies and color black and white?
  • You have the printer connected directly to a wall outlet, avoiding the power and surge bars?
  • How the printer is connected to your computer (WiFi, Ethernet, USB)?
  • Have you tried another connection?

Hope to hear from you with results!

Tags: HP Printers

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