OfficeJet 6500 cannot print in dark black

Recently my Officejet 6500 was able to print in dark black.  If I print something that has gray in it, it can print the gray, but black comes out white.  Color printing very well.  In this case if I print from mac or windows.

I tried to print a report from print quality, but none of the black appears, as the colors.  Also, if I try to make a copy in black and white of something, I just get a blank page.

I tried to reset the printer to turn it off and unplug the unit for 30 seconds; did not help.

I tried to replace the black cartridge with a new; did not help.

I tried to clean the print heads; did not help.

Any ideas?  What could cause this?

Are you using genuine HP ink cartridges not refilled? I would look at this document here. It addresses the issues of quality of printing to your printer output. It will give you the different troubleshooting steps to try to try to resolve the problem you are having with the printer. When cleaning the print head via the utility I'd do all levels of cleaning if it proposes to achieve an intermediate and advanced level one as each cleaning is more energetic in trying to remove cause obstruction of nozzles.

If you reach the end of the document and are still unable to print, I would then do a manual cleaning of the print head, as stated in the user manual in paged 231 - 235.The reason to do a manual cleaning is to ensure that the accumulation on the print head is not the cause of the issue of the print quality. I would also like to wipe the contacts inside the print head where the cartridges sit to ensure that he has does not accumulate here it is the source of the problem. 148 to 151 pages show how to manually clean the cartridge contacts too.

Tags: HP Printers

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