OfficeJet 7612 scan to the computer (RESOLVED)

Similar Questions

• OfficeJet 7612 - scanning in the Yosemite Mac problem

  Hello

  A few days ago, I bought an all-in-one OfficeJet 7612 and from the beginning I am not be able to scan to the computer (only to emails or usb).

  It's what I've tried and I get:

  1. Install the drivers and full software from the CD provided with the product: It appears to turn on the option scan to the computer . But whenever I try to do, a message in the iMac says: could not establish a connection with the printer.
  2. Download the last update on the HP driver support site: He always says that to computer scan cannot be enabled, and that I should download and install the latest driver.
  3. Installation using AirPrint printer: It recognizes the printer and even the fax feature, but never the scanner.

  I don't no what to do, it looks like there is no full support for my 7612 in Yosemite.

  Can anyone help me?, I'm doing something wrong?

  OK, I managed to do this work, that's what I did:

  1. Uninstall the HP driver through the uninstall program that comes with it.
  2. I deleted these two files from the: < youruserhere > /Users//Library/Preferences
  • com.apple.print.custompresets.forprinter.Officejet_7610_series.plist
  • com HP. DeviceMonitor.plist
  1. Restart the iMac (I don't know if that helped, but I did anyway).
  2. Install the printer using AirPrint.

  I deeply thank RnRMusicMan who was helping me through all this time trying to make this work.

  I hope this can help someone who found this problem too.

• OfficeJet 5740: officejet 5740 - scan of the computer cannot be activated - cause communication error

  2 weeks ago, I bought a HP officejet 5740 - installed the software and everything worked well. Unfortunately, the printer is dead, and I just got a new.  In order to start to 'clean up', I removed all HP on the Mac software - and then installed the printer. I can print - and scan using progtram analysis. The printer is connect via ethernet.

  This left me with 2 numbers

  (1) for installation, Setup fails when I reached the setting of alerts (communication error - please restart the program) try to configure alerts in HP utility fail - even once to the criticism fail - restart program

  (2) I'm not able to activate the scan of the computer on the Mac.  I get "communication failed" when I try to turn on the feature in HP utillity

  What I tried

  Delete all HP software (several times) and reinstall it again - still the same problem

  I removed the HP software and used the diskutillity to fix the rights - and reinstalled him brand new - still same problem.

  I have reset the printingsystem on the mac - still the same problem

  I still think it's weird - because everything worked great with the first printer I had! -replace it with a similar one caused the problem.  And this isn't the printer - because scan to computer works with my wife PC

  I have run out of ideas - and hopes that someone can solve this problem!

  Carsten

  Thank you for your reply - the problem is now resolved.  It seems that when you run Uninstall HP also something with the printerdrives provided by Apple update. I noticed that version 3.1 was installed on March 2, when I installed the first printer, I bought (the one who broke down) in all my tests, uninstalling and installing the drivers, I have checked apple update, it says no new updates, but last night he said suddenly that there was an update and then it reienstalled the 3.1 drivers HP again - and surpirice the problem has been solved.

  Thank you for your quick response!

  Carsten

• Office Jet 7612: Scan of the computer does not work after you win 10 improvement

  One of my clients has an officejet 7612 and has improved to win 10 to win 8 and lost the "Scan to PC" features themselves the printer he used for years to create his PDF files.

  Print and scan drivers seem to work to scan and print from the computer to the printer, but the printer software that was authorized to create PDF and JPEG of the scanner and send them to the computer doesn't seem to work.

  Is there any solution for this?

  Y at - it another way easy to make PDF files or is this feature lost with the upgrade?

  Shane Valcich

  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-7610-wide-format-e-all-in-one-series/5153788/model/6879040#Z7_3054ICK0K8UDA0AQC11TA930O2

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  How to scan to computer

  To scan from printer to computer, you need to install the printing software full of features first.
  Once you have installed the software,

  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
  3. make sure that 'enable' the Scan of the computer. Also check the tab "Automatically start Scan of the computer when I connect Windows" is to check if you want to have this feature permanently. (an example is shown below)

  

  

  Hope that helps.

• OfficeJet pro 8500: Officejet 8500 scan of the computer

  I try to use the scan to computer option.  The scanner sends me this turn on my computer and I don't have the software and it can not find anywhere...

  This site has me fired everwhere and in circles.  The assistance Center has only notified me that I am not under warranty... I know that!  How can I get the software?  That's all I want.../cry

  TIA.

  Hello
  
  Thank you for using the HP forum.
  
  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/identify?q=8500+Pro & Tool = s-002 #Z7_3054ICK0K8UDA0AQC11TA930O2

  Please select your correct printer model, Win 10 people system and FULL of features before you download and install software.
  
  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  How to scan to computer
  
  To scan from printer to computer, you need to install the printing software full of features first.
  Once you have installed the software,
  
  1. click the printer (on your desktop) and it will bring up the HP printer Assistant.
  2. in the menu analyze, there is a 'manage Scan to Computer', click on that.
  3. make sure that 'enable' the Scan of the computer. Also check the tab "Automatically start Scan of the computer when I connect Windows" is to check if you want to have this feature permanently. (an example is shown below)

  

  

  Hope that helps.

• HP Officejet 6500 - scan of the computer has disappeared on my Win 7 machine and does not exist on my Win 8

  On my Windows 7 machine:

  I used to be able to start "scan my computer" page printer to my control panel, but this feature has been moved (again), perhaps due to an update. Where can I find this feature?

  On my Win 8.1 machine, where can I find a scan of the computer? Currently, I have to use an application of scan user interface modern stupid I have donloaded and installed from other Windows store. I would really like to scan to computer back.

  In fact, I have to pay extra if someone could invent a computer that works the same way on the day the day.  I'm getting a little tired of playing with technology (PCs, iPhones, etc) all suffer a 100% failure rate.

  Hi ou81aswell, welcome to the forums.

  I saw your post about losing your computer option scan. I have some suggestions for you. I can't guarantee a difficulty, however, of course I'll try!

  On your Windows 7 machine and your machine Windows 8.1: run the HP printer install wizard for Windows which will install the appropriate drivers.

  In addition, reset the printer and make sure it is plugged directly into a wall outlet. Avoid power bars, etc.

  Let me know what happens!

  Kind regards

• HP Officejet 7610: Scan of the computer cannot be activated or scan and combine them into a single pdf document.

  I've recently updated to macOS Sierra 10.12 and scanning to HP computer software cannot be located when I open the HP utility.

  I can't find a further recommended HP software for my device other than El captain in operating system online.

  If I try to scan through preferences systems for printers and Scanners I can open the scanner, but I can't create a PDF combining into one document - it cancels the procedure after about 2 pages!

  The scan HP Destinations 'PDF for Adobe Reader' is red 'could not locate the target application that might have removed or uninstalled. File format = "PDF".

  How can I get that back?

  Thank you

  Hi @JOGL,

  Thank you for joining the HP Forums!

  I understand that computer analysis can not be activated as well as the scan and combine them into a single pdf document. With your printer HP Officejet 7610. I am pleased to see that for you!

  At this time for this model. There is no software and drivers for Mac OS X 10.12 again, given that the operating system has just been launched, it could take some time. For the time being, you can try to use HP Easy Scan to see if that can meet your scanning preferences. In otherwise, all we can do is wait for the software and drivers to be released.

  If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  Thanks for posting and have a nice day!

• OfficeJet 8600: scan of the computer does not work on mac officejet yosemite 8600

  I tried the fix in the forum for the officejet which will not sweep with yosemite.    I used the driver for 8600 officejet Yosemite.   I restarted the router, computer and printer.  I also struggle with the print function.  Every day, I have to turn off the printer market to find the computer.  I have a macbook pro computer running OS X 10.10.2

  It's very frustrating!  Help, please!  Thank you!!

  Hey there @texasjane!

  Thanks for posting on the HP Forums!

  I should be able to provide assistance with the issue between you and your Officejet 8600 scan Mac OS X 10.10. You mentioned that you have already installed the full features of HP Officejet 8600 software but still have no success.  Your also get some printing problems.  The Mac indicates that the printer is offline when you try to print?

  Its possible that an update is available for the Mac on the HP software.  I recommend checking the Mac to make sure it's his print more up-to-date and scan drivers.  To check the updates simply click the Apple icon in the upper left corner of the screen.  Once your in the Apple menu, select App Store.  Within the App Store, you can click updates at the top of the window.  Check and install the HP updates that may be available.

  I suggest try to analyze using one of the construction in Mac as Capture of Image applications.  If there are problems with the HP on Mac 10.10 software then you may be able to bypass them with Image capture.  Image capture may be located in your Applications folder on a Mac.  You can also find it by linking the Image Capture in the Mac spotlight.  Spotlight is the magnifying glass at the top right of the screen.

  If please, after back and let me know how it goes!

  I hope this has been helpful!

• OfficeJet 6700 Premium: scan of the computer is that is no longer enabled network connection has been lost

  "scan of the computer is no longer active network connection has been lost" appears every 10 minutes or so on my "[redacted] Compaq 8200 Elite Minitour Convertible" is connected to "6700 Premium e-All-in-one Officejet - [redacted] H711n.

  I have already run the 'Locator solutions and update".  He finds nothing.

  I don't know what else to do.

  Please provide the following information if anyone can help including:

  The printer model - done

  Complete and detailed problem description-

  Operating system on the computer (including service pack revision) - done

  Connection method - Direct wireless, wireless, wired LAN, USB? -

  Brand and model of router and modem? -

  Error messages - on the screen of the printer or computer, no matter what flashing light patterns?

  If wireless, in the event of problem, what is the status of the blue wireless light on the printer, active, disabled or flashing? –

  Power off the printer and the router. Power on the router and wait 3 minutes, power on the printer. It connects to the router now? You have a valid IP address?

• HP OfficeJet Pro 8610: Impossible to activate the scan of the computer, complete the installation of the utility

  I'm not able to activate the analysis of my desktop computer or my laptop. I pedaled power the router, printer and computers, ran disk utility and repair permissions, I uninstalled the printer and reinstalled. I received a message that the installation of the HP Officejet Pro 8610 has been completed successfully, but when he goes then HP utility-Setup-HP Officejet Pro 8610, happens to alerts from HP and I get the error message: "a critical error has occurred. Please restart the application, and then try again ' and I am unable to continue. Download and open HP Easy Start are successful but he opens the HP utility at the end and I get the same message once it arrives to alerts from HP.

  Opening to the high HP utility-HP Officejet Pro 8610 and clicking on scan settings, Scan of the computer initially appears without the box checked to activate this function and the error message: "the computer Scan is disabled. You can always start the scanning of your computer software analysis - for example, HP scanning "." Click on the button to activate the Scan of the computer generates this error message: "error of Communication. Unable to communicate with the device. Check the cables and the connection parameters. If the problem persists, try restarting your computer and the HP device "."

  In the window of the printer, press Scan and the Scan of the computer selection produces the error message: "not found computer. Scanning software HP is required for this feature. If installed, open the HP utility and under settings of scanning, select scan to computer and enable "."

  I tried everything suggested, and what I found online to try.  I'm missing something or not doing something correctly?

  Thanks for any help!

  Hi @3star8,.

  Welcome to the Forums of HP Support! I read your post and see that you are unable to activate the computer option via the software scan. I would like to help you today. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  I think that the procedure described in this post, will help solve this problem. Here is the link: Re: impossible to activate the Scan.

  This is the URL of your drivers, e-all-in-one-HP Officejet Pro printer 8610 series full feature software and drivers.

  Please let me know the result and if there is anything else I can help you. Thank you.

• Activate the Scan of the computer? OfficeJet 6500 a Plus

  Does anyone know how do enable this each time you want to scan? God forbid you try to scan from adobe first... then you need to restart the grid to get everything to work. I wish that they would reveal this shit FIRST before buying a simple all-in-one.

  Hi realjax,

  In this version of the software we tried to give the customer analysis options to manage their activation to the parameters of the computer. The printer was still able to scan from the software. In this way our software was not using the resources of system of clients all the time. In later versions of this software, we took notice of the customer and activated the scanning to computer active during the installation of the printer.

  Activate the connection to scan to the computer

   

  Follow these steps to activate the connection of scanning between the HP product and the computer.

• HP Officejet 6700 Premium: HP6700 Scan of the computer

  Wasn't able to scan to the computer.  Follow the instructions in the Help Guide.  Under all programs select stock Scanner, double-click on handle scanning to computer and then click Activate.  I don't have those options available in the HP printer folder.

  I reinstalled the software and still do not have these options.  The only way I can turn on the scan of the computer is the installation of the printer software.

  Thank you, downloaded the software according to your instructions and installed.  I now manage scan computer option in the HP folder.

• OfficeJet 8500 activate the scan of the computer

  Just installed this on a Windows 7, x 64 computer. I find no 'enable Scan to Computer'. He is not on any menu. I can actually find the .exe that would do the job, but it must be called with the correct settings. It is not a GUI program.

  I did the installation with the CD that came with the pritner, versions both network and usb. Scanning the computer works, but I wan the Scan from the printer to the computer to run.

  Hi broosth,

  OK, after testing this scenario, I found that you must double click on actions to scan, and then you'll see the option to activate scan of the computer. Let me know if this solve your problem?

  

  

• OfficeJet 7500 a: can't find activate scan of the computer

  Hello. I can't find activate Scan to computer. I followed what I can see online and all I have is

  See whats printing

  setting preferences

  Customize your printer

  and I can't activate the scan of the computer anywhere through them.

  I was able to do it before, but can't do it now.

  Thank you

  Hello

  Download and run drivers updated from the link below,

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?product=4083652&LC=en&cc=us&DLC=en&lang=en&cc=us

• Win 7 x 64-OfficeJet 7500 a - Scan of the computer disappeared from the HP utility

  I noticed recently that the Scan of the computer, as well as the other options are passed from the HP utility screen.  The screen was black with options of 10 or more.  Now it's gray with only 4 options.  I uninstalled, reinstalled and restarted my computer and it won't.

  I have two 7500 s in office and both do the same thing on several machines Win 7 64.  It used to work perfectly.

  Anyone know what's happened and how to recover all the features?

  Thank you

  Matt Tyree

  Hello

  The problem occurs because of the use of the outdated software.

  Uninstall folder on the start menu of the printer software.

  Download and install the latest version of the software below and your must retrieve all the features:

  http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109374-2&cc=us&DLC=en&LC=en&OS=4063&product=4083652&sw_lang=

  Shlomi