OfficeJet 8500 wireless partially received Fax

Our 8500 at the office, most of the time does not receive complete faxes. Connection is lost and we get the half page. It is connected via an ethernet cable to our network. All other functions seem to work well

Thank you, best regards,.

Kostas

Hi kfloros,

Welcome to the HP Forums!

I realized you're part receive faxes, here's a guide that might help you, can send faxes but cannot receive them.

If you want the Guide for your printer accurate please post product/model number of your printer and I will answer.  You will find the product/model number of your printer by following this link.

If you get the error 3-digit codes please use this link.

After you are done with the guide, you can test the fax using Fax HP. the Service of Test.

One last question, is your analog or digital phone line VoIP line?

Please respond if you have additional questions after completing the troubleshooting documents.

Thank you and I hope you have a nice day!

Tags: HP Printers

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