OfficeJet G85 & Windows 7 - printer works; scanner does not work!

Similar Questions

• Epson Stylus dx5000 printer/copier/scanner does not print or copy, scan only.

  Original title: epson stylus dx5000 printer/copier/scanner

  This device is not printing or copying.

  This device is only scanning.
  I continue to be told that the spooler does not work, then stop and restart.
  Did it many times.
  Still no results.
  Epson genuine ink in the printer.

  Hi Carolina,.

  1. What is the operating system installed on your computer?

  2. you get any error message?

  Printing problems can be caused by cables that are not properly connected, corrupt, drivers, incompatible drivers, the printer settings, missing updates and problems with your printer. To resolve this problem, use the following methods in the order in which they are presented. If method 1 does not resolve your problem, go to the next method.

  Please follow the methods and check if it works very well.

  Method 1
  Follow the steps from the link:

  Solve printer problems

  http://Windows.Microsoft.com/en-in/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-7&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

  Method 2

  Clear printer spooler files and select the spooler service.

  Step 1
  a. Click Start, type "Services.msc" (without the quotation marks) in the Open box and click OK.
  b. double click on "Printer Spooler" in the Services list.
  c. click on stop, and then click OK.
  d. Click Start, type "% WINDIR%\system32\spool\printers" in the opened window and delete all the files in this folder.

  Step 2

  You must be logged on as administrator to perform these steps.
  a. open administrative tools by clicking the Start button, then Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
  b. double-click on Services. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  c. right-click on Print Spooler serviceand then click Properties.
  d. on the general tab, next to startup type, make sure that automatic is selected.
  f. e. the service is not already running, under Service status, click Start and then click OK. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.

  For all windows questions do not hesitate to contact us and we will be happy to help you.

• Windows 8 printer, CD player does not work

  Nothing will work with windows 8.  Not my printer, not my CD player, nothing.  What a waste of $500 for a new computer.  Directed to the landfill with that and go back to my old lifestyle.  Totally upset.  Cannot get any smart help with that.  Why nothing will work on Windows 8?

  On Sunday, April 6, 2014 13:49:26 + 0000, SallySigner wrote:

  Nothing will work with windows 8.  Not my printer, not my CD player, nothing.  What a waste of $500 for a new computer.  Directed to the landfill with that and go back to my old lifestyle.  Totally upset.  Cannot get any smart help with that.  Why nothing will work on Windows 8?

  When you say that nothing works, are you talking about hardware?

  If so, he blames on Windows 8 or Microsoft. Each time you
  implement a new version of Windows, you must install the drivers
  (software providing the interface between the hardware and)
  Windows) for printers, scanners, video cards, etc., which have been
  written for this new version of Windows.  And also note that you need
  different determinants for a 32-bit version of Windows and a 64-bit
  Version.

  It is the manufacturer of the hardware to write and
  available to download these drivers. Especially if your hardware is
  older, it is quite possible that the manufacturer has decided that it is not
  a value of his time and effort to develop drivers for the hardware that it is
  selling more.

  Check with the manufacturer or on their web site to see if a pilot
  There are. If it, download and install it. If it isn't, you're out
  lucky. Also consult their websites in other countries, if there is
  None; Sometimes you can find the driver you need in this way.

• HP Deskjet D1660: Cannot install printer or Scanner, does not meet the min requirements

  I recently spent computers, from Windows 7 to Windows 7 Professional, and I seem to have install my HP Deskjet D1660 and my scanner, a HP Scanjet G4010 of questions. Both gave me the same problems.

  When I connected my Deskjet, my PC tried to install the drivers from the usb port. He reconizes as a device, it could not install the drivers. Then, I downloaded the program core facility for the Deskjet (DJ_SF_06_D1600_NonNet_Basic_Win_WW_140_175.exe) and follow the guests.

  The installer is never far away and from the beginning, I get a message screen for the system demand for results, indicating that my computer is missing, the USB drivers and a USB device. I had exactly the same result when I tried to install my Scanjet.

  The screen looks like this:

  

  And like this:

  

  I checked my registry and my USB is enabled, so I'm not entirely sure about the problem. Also, I went through the troubleshooting to the Deskjet printer page. I tried disconnecting / reconnecting the cable USB from the printer and the computer. I made sure automatic updates is turned on. I made sure that all updates are installed. I tried to run the installer with virus protection disabled. I tried to run the installer with the firewall disabled too. I even went through the devices Manager Wizard to add the printer this way goods instructions on the troubleshooting page, but no dice.

  I'm really just scratching my head on this one.

  In regards to recent software or driver changes, I mean the computer is new. I've been slowly installing programs, that I used on my old computer, but they never have interefered with the printer or a scanner working previously.

  I use a wireless internet connection.

  Hello
  Click the Start button and type folder in the search bar, then open the Temp folder indicated.
  
  Open the last HP installation folder that begins with 7z (e.g. 7zs1234)
  Open the installation folder.
  Find the file usbready.exe and rename it to usbready.old.exe
  Navigate to the main extraction folder (folders that begins with 7z) and run the Setup.exe file.
  
  Now follow the installation and check for the difference.
  
  Kind regards
  Shlomi

• Printer HP Officejet Pro 8600 Plus works but the Scanner does not

  I recently bought a Toshiba laptop with Windows 7 Home Premium operating system.  My previous laptop is a Toshiba also upgraded to Windows 7 Home Premium operating system.  I have a printer HP Officejet Pro 8600 more all-in-one printer.  The printer/scanner works fine with my laptop more older but with the new laptop that I can't get to the printer.  I am not able to get the scanner to work.  I reloaded the software several times but the scanner still does not work.  The scanner works fine with laptop more old, even if it has the same operating system.  I get an error message that says "Scan of the computer is turned on.  You can start a scan from the printer.  Your computer is not listed as an available computer control panel of the printer.  If please restart your printer and try again. "Can anyone help with this?

  Hi ranjisamaraweera,

  Even though I'm MVP I represent Microsoft or speak. If I can and will speak
  as I think.

  The proper functioning of the printer and Scanner is the direct responsibility of the producer of material
  and no windows. There are hundreds of these devices that work correctly on Windows 7 if
  those who don't have no drivers and other interfaces which are not compatible to Windows 7 should be
  written correctly. Of course many older devices are not supported by their creators for later
  Versions of Windows. Microsoft passes but does not write drivers and interfaces
  Printers and Scanners need to function properly. So, the manufacturer and no one else, is totally
  Manager to see if there are interfaces and appropriate drivers.

  Many device makers do not write new drivers and interfaces for older hardware because either
  they cannot support the new methods or because they want to sell new hardware.

  Personally, I don't think that Microsoft is lying because they also say that device manufacturers have the
  Omos unique to provide the necessary compatible drivers and interfaces.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Canon mp530 printer/scanner does not work since the latest version of windows update

  from the windows of the last update my printer scanner does not work. He says I have no installed printer. even if its there in my device list. Ive spoke at length with Canon support and they are sure it's a matter of windows.

  any ideas?

  Hello

  After windows update did you check in Device Manager is there any yellow mark on any driver?

  Go to the device by right clicking on computer Manager and manage

  Right click on the yellow camera brand > properties > details > click on description of the device > select hardware ID

  Let windows to be opened and take note of the VEN ID and DEV ID

  Go to the browser and go to Pcidatabase and put the VEN ID and see who exactly the driver required

  Look for the driver at Google or bing or other for a good

• Scanner does not work on HP Officejet 6500 Wireless with MacBook Pro

  I have the all-in-one Officejet 6500 wireless and print fine but the scanner does not work even after the implementation of suggestions on the Web site.  I recently installed Mac OS x 10.6.8 but I had the same problem with the previous software.  Scan worked fine until the last few months.  I get the message that "HP Scan Pro quit unexpectedly" or "Sorry, an unknown error has occurred", but no additional information.  I have re-installed the software HP twice but to no avail.  What can I do?

  Try the scan using the Image Capture in your Applications folder.  Click your scanner on the left side, click "Show details" on the bottom.

• Scanner does not work for all users on the computer Windows 7

  Photosmart 7510 Scanner does not work.  My scanner has the habit of work.   Now it does not for one of the three users on my Windows 7 desktop.

  I spent over 3 hours on the phone with HP.   They had me restart the computer, Plug and unplug the printer, reinstall the software twice under different names. The software depending on what user id, it is installed under allows access to the scanner/printer to one or more users.  The scanner works with Windows Paint software for all three nicknames.

  HP response is that some user control prevents the scanner software, who used to work on all three nicknames on the computer, which now works on one or more of the users.  They couldn't tell me which user control need changing.

  The HP solution is to restore my system when I could scan for all users of three.   I don't want to do that.   Does anyone have a better solution?

  The real problem is HP error messages.   When I click on scan a document, there is no answer.  Nothing happened.

  Then I tried to scan using Windows Fax and Scan.   I got an error message which helped me locate the source of the error.   I was able to fix the problem without creating a new user account.  I had deleted bu error the file MY Document.   Restore this file fixes the problem.

• Photosmart D110 series scanner does not. Printer and copier functions work

  my HP photosmart series D110 scanner does not. Functions of the printer and copier are working.

  I downloaded and installed the latest upgrades to OS Maverick.  Any suggestions?

  Hi @B4inSF

  I can help you to scan to your Mac running 10.9.3.

  There is no full feature software and driver of HP, but the pilot of Mavericks v10.9 OS X for your printer is available through Apple Software Update (ASU).

  With this driver, you can still print and scan, you'll just have to scan from HP software. Scan to the computer from the printer control panel is available only when you use the HP scanning software, so it won't work because there is no scanning software HP as part of the Apple Software Update driver.

  Instead, you can scan using,

  • Method: scan from the print window & scanning

• ""(Print Screen) print Scr key does not work is not in Windows XP Pro - (no LOCK "F") "."

  I have Windows XP - Pro.  The "Print Scr" button does not work and niether is the combination of keys 'Alt + P'.  My keyboard is not an "F LOCK" / key "F Lock feature" because it has a "Num Lock" key  There's no other keys on my key Board that suggest even a '___Lock' of any kind.  If not, how can I get this feature.  Oh... and one more thing, Microsoft/people sending responses to others, here, to "Social responses" can you try to be a little more specific with what you're talking about?  As your knowledge is greatly appreciated by many, many of us are unfamilliar with computers and have NO idea what you're referring to.  When Microsoft did not find something or is just lazy to do so, he advises people to "ask the administrator of the computer.  I'm the "computer administrator", but I'm inexperienced! How does it work?  Thank you all.

  On Saturday, August 14, 2010 12:57:22 + 0000, Firstname, Lastname2 wrote:

  I have Windows XP - Pro.  The "Print Scr" button does not work

  In the days of DOS, the print screen button to print the screen. But
  in all versions of Windows, it works differently and the name of
  the key is now an anachronism. The key is not to print the screen.
  PrtScrn captures the entire screen and Alt-PrtScrn captures activate
  window.

  Either a capture of the image in the Windows Clipboard. Once it is in
  the Clipboard, you can paste (Ctrl + V) into any application that
  supports graphics (Windows Paint, other graphics software, even your)
  favorite text processing). You can change or add to the image you
  like, then print it out.

  This ability to manipulate the image in a program before printing
  is an improvement on the original method of printing the whole back.
  But if you like that old return facility, there are several
  freeware/shareware programs from third parties which can do, such as
  PrintKey2000 to
  http://www.Sharewarejunkies.com/00zwd2/printkey2000.htm

  Ken Blake

• scx4100, SCANNER DOES NOT WORK in WINDOWS 7

  scanner does not work in windows 7, working in collaboration with wndows xp

  http://www.Samsung.com/us/support/owners/product/scx-4100

• I installed windows 7 and now my canoscan lide 50 scanner does not work.

  I installed windows 7 and now my canoscan lide 50 scanner does not work. Anyone know if it will be a windows 7 update driver to resolve this problem? If this is not the case, what scanner in the price of $80 will work on windows 7?

  http://social.answers.Microsoft.com/forums/en-us/w7hardware/thread/1afc4c13-551e-4372-8ecb-c16dfbfd442f/

  Here is the solution for the LiDE 50...

• Scanner does not work with Vista Windows Equium A210-171on

  I have a Toshiba equium laptop (Vista)
  I am wanting to buy a scanner so I can scan documents to computer. (I have an all-in - one but the scanner does not work)

  Please indicate where to go?

  Thank you

  Hi Suzanne,.

  Sorry, I Don t understand why you want to buy a new scanner. First of all, it would be nice if you tell us what satellite you have. Other useful information would be exactly, what does NOT work on your satellite and your 'all-in-one '...

  Please provide more information on this subject and maybe you shouldn't buy a new scanner.

  THX

• Office jet 6500 a Plus: Office jet 6500 Scanner does not work on iMac

  I have a printer, scanner, fax Officejet 6500.  Before the update of my modem, printing and scanning wireless worked perfect.  After a new modem only the printer works.  Bought a USB cable to connect to iMac running OS - El Capitan.  Printer works fine but the scanner does not work.  I uninstalled HP applications, printer deleted from system preferences.  Restart the computer.  Reinstalled with the latest drivers and add printer in system preferences.  Printer works fine but still no scan.  During the call to the top of the scanner/printer in system preferences, I see two options, one for print and other to analyze.  Queue only appears.  Any suggestion would be appreciated.

  Hey @Tg2020,

  Welcome to the Forums of HP Support!

  I see that you are not able to scan from your Officejet 6500 a Plus e-All-In-One to your computer Mac OSX 10.11. I can help you with that.

  To resolve this issue:

  1. Unplug the USB cable from the printer.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click on the image to your printer on the left side.
  4. Click on reset printing system.
  5. Click on the button "+" in the corner.
  6. Select your printer from the list.
  7. Click in the box next to and select your printer.
  8. Click on Add.

  At this point, you should be able to scan your printer wireless. If you are unable to do so, please let me know what happened following my directions and I should be able to help more.

  If it solves your problem, please let me know by clicking on accept Solution below my post. Also let me know if you have any other questions. If not, have a great day!

• DeskJet 2050 A scanner does not work

  I have windows 7 and have installed my all-in-one deskjet 2050A. My printer and copy works fine. My scanner does not work. HP scan does not work. Scan of Windows, irfanview will not work. I can see my scanner in the Device Manager. All the drivers are up to date. I have uninstalled and installed the HP software several times. The diagnosis of HP twain scanning utility, said component does not work correctly. I tried all suggestions please help...

  I don't know if your solution works.  My problem was that the drivers WIA, well installed, could not.  Once activated, everything works fine.