OfficeJet Pro 6830: Incorrect warranty information

Similar Questions

• OfficeJet Pro 6830: replaced warranty for printer and cartridges of manipulation

  My Officejet Pro 6830 AiO printer doesn't have 3 months after purchase (power supply is ok, but it no longer lights). I contacted HP support and a replacement printer is on the way.
  Unfortunately I replaced all ink cartridges 'setup' 4 with brand new just a few days before the failure of the printer, so I asked the Lady to support (good person) if and how I can recover the defective device.
  She told me to take off the cartridges of the faulty unit and retain them for the replacement printer, but was to serve once the "setup" cartridges sent with the unit will be out of ink.

  Now, I have some doubts:

  (1) when I take my full semi the defective printer cartridges, I fear that the ink will start to dry... should I cover the opening at the bottom of the cartridges with tape? Will it be enough?

  (2) the ink in the printhead of the defective unit will start to get dry as well. The defect of the device is clearly in electronics, while the print head has worked perfectly. Isn't bad to leave the print head is clogged by dry ink? I still have empty cartridges "setup" out (differentiation 'stock' of waste...) should I put them on the print head?

  (3) the defective printer does not turn so to loosen its cartridges, I need to manually pull the cart of the printhead to the center position. Is it Ok?

  Thanks to all those who will clear this point to me.

  Hi @RickyGold,

  Welcome to the HP Forums!

  I see that you have questions about your printer HP Officejet Pro 6830. I am happy to answer these questions for you!

  To answer your questions:

  1. To properly store the cartridges, I suggest you put them in an airtight container, such as a ziplock bag or Tupperware. Make sure that the contacts on the cartridges are not touch anything.
  2. I wouldn't worry about the obstruction with the defective printer printhead.
  3. I suggest to try to move the cartridge door manually, but don't force it, if it will not move freely. If you are unable to get the cartridges, please contact HPtelephone support for further assistance. As they would be able to replace the cartridges for you. (After you fill out the information, you will receive a phone number.) If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

  Hope that answers your questions and have a nice day!

  "Please click the Thumbs up icon below to thank me for having responded."

• OfficeJet Pro 6830: Alignment of printhead error.

  Hello. I have the above printer. I get the message print head alignment error. I have unplugged and restarted, he could usually get another page or two either printed or copied, and now I can't get anything to print. It gives me just the error message from the print head alignment. I've been very busy and it worked when I did this as mentioned above. Since it stop working completely, I checked in to see that the warranty has expired on 01/06/16. It must be a problem on this particular printer, as evidenced by what I read online. I wonder what I can do? HP Will stand behind this printer, since it has this problem, even if it's beyond the warranty period of 23 days?  

  Model #: E3E02A
  Serial No.: [personal information]

  Hello and welcome to the community of HP @WapitiRoyal,

  I understand that you have a problem with the printhead on your HP Officejet Pro 6830. I'll be happy to help you.

  Here is a link to a document that provides instructions on how to fix your printer. Please follow the steps and let me know the results.

  68xx - error 'Problem with printhead' HP printers (Americas and Asia)

  If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.

  I hope this helps and have a nice day.

• HP officejet pro 6830: SNAPSHOT of HP INK

  My officejet pro 6830 is replaced under warranty after the printhead developed a fault. I had recently installed the first ink cartridges of replacement from the account of the instant ink that I put in place and my question is this, can I return these cartridges with printer broken as an email suggested that they would not work in the replacement printer then just register a new printer with ink instant or what I have to cancel the account and create a new one? Would appreciate some advice before delivery in a few days please. I live in England.

  Hey @NickHarvey,

  Welcome to the Forum from HP Support.

  I understand that you are curious about the Protocol regarding the State of ink and registration of the subscription when you replace an instant printer ink.  I would like to advise you on this.

  First of all, I would hold on these instant ink cartridges.  If they are unused, you can still use them in the new printer.  Even if you have used them before you can return them separately in the same box that comes with your next batch of instant ink.  Essentially, your replacement printer must be "joined" to instant ink and will require a few subtleties of an instant ink HP agent account.  This is where your original account is obsolete and your existing HP connected and the printer identification information entered in a new instant ink account.  Note that these administrative procedures are not something you can do for your self as quickly or effectively as an agent, then you will need to reach out for support.  If you prefer to do business by phone, click on the link below to get help from your region number.

  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  If you would rather manage this chat live or email here's how:

  Click here to log into your instant account of ink.

  Then use the following screenshots to navigate your way to all the available support options:

  

  Click 'contact support '.

  

  Then, fill in all fields to create a deal (I skipped this screen that I didn't post any personal info) - this will lead you to the final screen where you can select Chat or by Email.

  

  I would like to know if it is useful.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

  Thanks for posting in the Forum from HP Support.  Have a great day!

• HP Officejet Pro 6830: HP Officejet Pro 6830 fails to print color

  My HP Officejet Pro 6830 stopped printing in color.  All cartridges are new HP cartridges.  I took all those out and reinstalled them but even that prints black.  I have done a clean print head and alignment but still only prints black.  I went online and downloaded all of the software for this printer and still only black print.  Any ideas how to solve this problem?

  I have another 3 months on my warranty.

  I called HP Printer Support nd everything I had to do was go through all 3 levels of print head cleaning.  Now my HP Officejet Pro 6830 print in all colors.

• HP Officejet Pro 6830 does not connect to WiFi

  I got the HP Officejet Pro 6830 for 6 to 9 months, it has been great to work wireless any time.  Three nights ago, we had a power outage, now the printer will not connect to the wireless router.  He sees the SSID, but when I enter the password, it says that the password is incorrect.  I use an ARRIS Cable Modem.  Any suggestions?

  Hi @CWoodland ,

  I see that you are having problems with the implementation of the network again for the printer, you receive a message that the password is incorrect. I would really like to be able to help solve this problem.
  
  I would check the network on the Mac password, to verify that the password is entered.
  How to find the password WEP or WPA key for your wireless network.

  You may need to restore the default settings of the printer, and then try again.

  Go to configuration, network configuration, restore the network settings.

  Then run Wireless screen of the printer configuration wizard again.

  Go to installation, configuration, wireless settings, the Wireless Setup Wizard.

  If you need help, let me know.

  Have a great day!
  Thank you.

• HP Officejet Pro 6830: HP Officejet Pro 6830 @hpeprint address not printing

  I just added my new HP Officejet Pro 6830 to my home network.  The printer is set up for my network with a Wi - Fi connection.  All updated software has been installed.  My operating system is Windows 10 (64-bit).

  When directly connected to my network, printing and scanning to my laptop, android or iPad works very well.

  However, when I'm away from my home network, I am remotely sends print jobs to my address [email protected] which is related to this printer with no result.  No error, no engravings, nothing.  I tried emailing my android phone, my iPad, even your laptop via Web site from my e-mail.  Nothing.

  Because the printer works well when I'm inside my network, is there something I have to during installation?  Do I need to make changes in my configurations?

  Any help is greatly appreciated.

  Hey @CTFaninNJ,

  I see that you encounter some problems with the help of ePrint to print from your mobile devices on your Officejet 6830 e-all-in-one printer. I can help you with that.

  Here's what we will do:

  1. Turn the printer off.
  2. While the printer is off, remove the power cord at the back of the router for a minute.
  3. When the lights come back on the router, turn on the printer.
  4. On the printer, click web services icon in the lower left corner of the display screen.
  5. Compare the address of the ePrint printer to the ePrint address as it appears on the app. If it is different, you must change the address ePrint in the application on the device.
  6. Try to send a document ePrint by sending an email.

  Please let me know if this allows you to ePrint or if you have other questions. If not, have a great weekend!

  If it solves your problem, please help other users find this thread by clicking on accept Solution below my post.

  If you appreciate my help, please inform other users by clicking on the icon below my post thumbs up.

• HP Officejet Pro 6830: My 6830 Pro Officejet a error Messege "problem with printhead. Through troubleshooting all.

  My HP Officejet Pro 6830 worked normally and then all of a sudden it started giving the error messege "problem with printhead.  It does no more than print all.  It doesn't let me do any troubleshooting procedures.  I use a wireless network on windows 10 64-bit operating system.  My printer is covered by the warranty.  What can I do to fix this?

  You will need to contact HP for the service, they will probably send you a replacement printer.

  From a post of Sunshyn2005, contact technical support HP see the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
   
  File number and phone number are displayed.

• OfficeJet Pro 6830: there is a problem with the printhead - estimate of repair costs?

  Getting the message "There is a problem with the printhead".  Found the document tracking and troubleshooting got to step 3 where it says "the printer to Service."

  Naturally, when I checked, I found that our guarantee missed three weeks ago.  The printer lasted more than a year...

  No idea what it would cost for this repair?

  Or given the pricing model for ink jet printers, are we better off he throw?

  We had an Epson printer that has lasted several years; Maybe we should go back to them?

  Hello

  Try to contact the HP Support by filling out the form below, you will receive a case number and the details of the phone:

  Note: Changing the country click and select your region as required

  https://support.HP.com/us-en/contact-HP/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/model/5390308

  Be sure to have proof of purchase available to provide the necessary technical support representative.

  In my opinion, that they might be able to help without charge if shortly after the end of your warranty period (even though I'm the head of my experience, not on behalf of HP).

  Do it as soon as possible and let me know how it goes.

  Shlomi

• OfficeJet pro 6830: scanning problem

  Hello

  I am trying to scan several pages... but the option ' save under... ". ' is not available.  I would like to save it as a pdf file.  As soon as I clicked on my computer, the next option is to 'Start scan '.

  Please notify.

  Thank you

  Hi @analisa808,

  Welcome to the HP Forums!

  I noticed that you cannot scan to PDF with your printer HP Officejet Pro 6830. And I'm happy to see it for you!

  To get help, I'll need some more information:

  1. If you use Windows or operating system Mac and the version number. To find the exact version, visit this link. Whatsmyos.
  2. If the printer is connected, USB, Ethernet, or wireless.
  3. If the printer is able to make copies.
  4. If the power cable is connected to a surge protector, or directly to a wall outlet. Questions when it is connected to an uninterruptible power supply/Strip/surge protector power. This is true for printers and ink jet.

  In the meantime, if you are using Windows, try the HP Print and Scan Doctor program. And let me know what happens!

  Please see this post, want good answers? Ask good Questions, so that you can get the most out of these forums.

  I hope hear from you soon!

  "Please click the Thumbs up icon below to thank me for having responded."

• OfficeJet Pro 6830: Support broken links

  Hello, when I followed the link below I get a blank white page. The browser does not show that it is waiting for more information, or offer to abandon the loadingof page, instead, it shows that it has finished loading the page offering to reload the page.

  http://support.HP.com/no-no/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/driver...

  as well as

  http://support.HP.com/no-no/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307

  I found the link on my profile to HP.com page and clicking on the links below my registered products.

  Concerning

  Both links work fine for me. Try another browser or clear your cache.

• OfficeJet Pro 6830 e: Message 'there is a problem with the printhead"

  How can I fix there is a problem with the print head.

  Hello

  If I could get help on the questions of my print head on my e-ALL-in-one-HP OfficeJet Pro 6830 series. I found information on the HP site that there are problems with this series and there may be given replacement printers. idk

• Printhead error on 30 - day old HP OfficeJet Pro 6830

  I have a month old HP OfficeJet Pro 6830.  I get the following error: "ERROR: problem with printhead.

  I tried the following:

  (1) the printer reset

  (2) installation of new HP ink cartridges

  (3) selecting "clean print heads" in the menu of the screen - but the printer is not responding

  I have need ideas on what to do next, or if I should just return this printer to die after a month of domestic use.

  Hi Betsy,

  I found a document that talks about this problem.  He recommended that the reset of the printer that list you as something you did.

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-6830-e-all-in-one-printer-series/5390307/model/7107898/document/c03026717

  I would recommend the once - printer reset, but if this does not resolve the issue - I return it.

  I'm sorry for the difficulty.

  Jean

• HP OfficeJet Pro 6830 constantly go 'offline' and cannot print

  Hello world.

  I love my HP OfficeJet Pro 6830. It does everything I need a printer / scanner but it is one of the aspects that are really starting to annoy me and my family (i.e. my WIFE!) - he continues to go 'Offline '.

  I understand perfectly that it needs/desires to go to save mode, when I'm not using it or have not used for some time, but for now, every time I have seem to need to use it (after I have not used for some time) of energy, it is listed as 'offline' and the only way I can print is stepping on him , turn off, turn it back on, wait a while so it connects to my WiFi network and then have another go. Then it works... and prints the other five copies of the document that my eager family tried to print!

  "HP print and Scan Doctor" said he of just nothing wrong and just suggest just uninstall and reinstall. I already tried and it changed nothing. Same problem with Windows 7 and 8.1. It will print a page of 'internal' test, but not via Windows test page.

  I also tried to restart the spoler and checked the 'File and Printer sharing' settings, the firewall settings and looked at the network discovery and run various windows troubleshooting tools without result. Nothing works, but the HP Officejet Pro 6830 software can see / communicate with him! It's so frustrating.

  Someone at - it ideas? This really, REALLY boring. Thanks in advance to anyone who donated their time to help me.

  Regards,

  Steve.

  Steve take a look at this link posted by JonW.

• HP Officejet Pro 6830: Receive faxes with a HP officejet pro 6830 w / answering machine

  I had an OLD officejet model that could receive faxes even if the answering machine was not connected directly to the fax machine the 6830 manual says that it must be directly connected.  My current Brother printer does NOT receive faxes because of this problem.  Anyone know if I directly connect my machine to this model (Officejet 6830) to make it work?  I won't buy it if it will not work.

  Hello @JPJ408,

  Welcome to the Forums of HP Support!

  I understand that you are looking to buy a printer all-in-one HP Officejet Pro 6830 for fax purposes. While the User Guide advise you to plug the answering machine directly on the back of the Officejet unit, it is not necessary.

  If you have a fax with an answering machine on her line, the only requirement is that the fax is set to two rings higher than the answering machine. Most of the responders are put back on 4 rings. As a result, you would set your Officejet to automatically pick up on 6 rings. In this way, when a voice is heard, you can manually respond to the call before the answering machine to pick up. If you are not home and then people can still leave messages on your answering machine. If you have a fax to come through, do not respond. The answering machine will pick up after 4 rings. At this point the fax machine "listen" on answering machine message and if fax tones are detected, the fax will take over and receive the fax.

  I hope this helps clear up any confusion.