OfficeJet Pro 6835: Capabilities of integrated network disabled by the administrator. All mechanical functions are locked. Help!

I clicked on utilities (from my Macbook) HP botton 'Disable all' for scanner and HP printer. Now, all functions (such as wireless communication) and features (each button on the touch screen of the printer) are locked.

The message appears on the touchscreen specifies "contact the system administrator or the person who set up the printer.

Where can I access the command directory "Administrator"? On my Macbook? Or via HP online account user? Or some kind of password-key - assigned to the Pro OfficeJet 6835 on the printer itself? It's very confusing that nowhere can I find the directory "Administrator" of all of the above.

Without a solution, I've looked everywhere in the HP online support, read JO 6835 Pro manual, as well as follow-up steps for the hard-reset and tried to re - start the pritner with cable router. The printer is still loked up and the wireless icon is grayed out. Then the last attempt is I uninstalled printer HP application of my Macbook and I tried to reinstall the software again, now I got the message "installation failed." At this point, I don't know what to do.

PS I wanted that HP could have designed a botton "reset" on the machine, so to avoid the problems of 'blocking' and make the user experiences more user-friendly.

Hi @VirtuoCity,

I read your post and see that you need to reset the printer. I want to help you.

I can send you this information in a private message.
In the forum next to your handle name simply click on the envelope to see.

If you appreciate my efforts, please click on the "Thumbs up" button below. Thank you.

Tags: HP Printers

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