OfficeJet Pro 8620: Lack of power plug AND ink

Similar Questions

• HP Officejet Pro 8620: One side scanning instead of both sides

  Whenever we scan with the printer using ADF, ALWAYS scan both sides of the document. We want to scan only ONE side, but we cannot find any setting switching on both sides for only one party to scan. It's very frustrating because whenever we scan, we have the right page and one white. We use Adobe Acrobat and driver scan TWAIN of the model.

  Is it possible to set up the printer we want?

  Best,

  JM

  Hi @keyser2015,

  Welcome to the HP Forums!

  I see you try to do a side scan instead of the two sides, with your HP Officejet Pro 8620 on Windows 10. And I'm happy to help you!

  Each scanning program, has their own features. I'm not familiar with the use of Adobe Acrobat, so it is possible the functionality are not available in this particular scanning program. If you need help on the use of Adobe Acrobat, I would say to contact our Support from Adobe, for assistance.

  In the meantime, I suggest try using HP Scan instead and see if the option is available on the main screen to choose scan front side. If you have trouble with the HP scanning program, please try our HP print and Scan Doctor, to see if it can automatically solve the problem for you!

  Hope this information is useful and thanks for posting!

  "Please click the Thumbs up icon below to thank me for having responded."

• OfficeJet pro 8620: forgotten username and password

  Please PM me on how to reset my 8620 officejet pro. I don't remember password and user id. Thank you

  Hey @BooBoo2u68,

  Welcome to the Forums of HP Support!

  I understand that e-all-in-one printer Officejet Pro 8620 is request a user name and password. I can help you with that.

  I will send you a private message with instructions on how to do a factory reset. You should see the instructions in a message private shortly.

  Please click on accept Solution below my post if you are able to access the printer menus after the reset or if you have other questions. If not, have a great day!

• OfficeJet Pro 8620: Officejet 8620 Webscan Pro via the power supply produces corrupt PDF. Yes, I'm serious...

  The environment:

  Network connected HP Officejet Pro 8620 all-in-one.

  Workstation running Windows Pro 64-bit 10.

  Internet Explorer browser, Adobe Acrobat Reader DC as default PDF reader.

  Full functionality of the HP printing software is NOT installed.

  Using the feature of webscan and the automatic document feeder, I scan the document with the default settings for a PDF file (although I have experienced with other parameters).  The scan works very well, and the new page opens with the displayed document.  If I scroll the document by using the wheel on my mouse to halfway through the volute, a window pops up saying "Year Internal Error Occurred" after what I have to hit OK.  I can save the document in PDF format, and as long as I open it with Acrobat Reader DC, it will show.  If I try to open it with another drive (for example Microsoft Edge, I get a blank page).  I tried to create a new PDF by printing it in Acrobat Reader to a PDF generator (generator PDF PrimoPDF and Microsoft), but in both cases, it says "the file could not be printed" and "no pages selected to print.

  The scenario above also happens if I scan a multi-page document.  HOWEVER, if I scan a single page document with the original on the glass, the scenario above does NOT.  It creates a perfectly usable PDF.

  So... to eliminate Adobe and or IE as the culprits, I put the PDF reader by default Microsoft Edge and launched the webscan using Microsoft Edge also.  When I scanned it using the automatic document feeder, it fed the document, acted like he was treating it, and the result was a WHITE page.

  The printer firmware is up to date.  I tried the old turn it off, unplug the unit, wait a while and turn it on again the solution, but that made no difference.

  I searched the forums and see reports that correspond to what I see.  Overview of all what could happen here would be appreciated.

  Thank you.

  Hi @exfordguy

  Welcome to the Forums of HP's Support.

  In General, the WebScan function is intended for diagnostic purposes and is not quite as functional as the software. If you choose not to install the full feature software and driver, you can use Windows Fax and Scan.

  If the printer has Web Services enabled, you can also go into the applications menu and use the scan to e-mail.

  Honestly, I see no reason why you are scanning via WebScan when there are better options available.

• OfficeJet Pro 8620: How can I claim the extended warranty and offer Cashback?

  Hello

  I just bought an Officejet Pro 8620 and claim the extended warranty and cashback that were offered.

  I am using this Web site: http://store.hp.com/UKStore/Merch/Offer.aspx?p=c-faq-promotions#hp-promotions!

  HP promotions site doesn't seem to work correctly by saying "we're sorry - this link does not work."  and don't give me the shape I need to make these requests.

  A person of Promotions HP can fix this please?

  Thank you

  E-mail received from HP saying that rejected my application and I need to re-apply using the URL provided in the e-mail. What I've done.

• HP officejet pro 8620: trouble with 8.1 to Windows and hp officejet 8620

  Hi, we installed a new printer hp Officejet Pro 8620.

  We installed the complete package on a Windows 8.1 machine.

  Everything seemed fine, but suddenly our machine is not capable of printing on certain circumstances:

  -It cannot print from:

  (a) the notebook: error message "incorrect parameter".

  (b) office: Word, Excel, etc. not error, but she simply does not print

  (c) adobe Acrobat: no error, but it simply does not print

  (d) the configuration of the printer print test: error

  but it CAN print from:

  (a) assistant of hp, hp print scan and doctor printer (hp software)

  (b) hp AiO printer remote (it's a Metro app), only PDF files

  (c) Internet Explorer, Google Chrome, etc...

  We tried to reinstall without success. It seems that it is something wrong with the driver and office, applications ideas? Anyone with the same problem?

  Best,

  K

  Finally, we used the solution proposed on:

  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/is-Windows-8-1-and-HP-8620-compatible/TD-p/4099680

  The trick is for 8600 driver must be downloaded and installed before the change. 8600 drivers included with 8.1 do not work.

  We will wait for the 8620 new drivers that might resolve this issue. In the meantime, we can print with 8600 drivers and scan with 8620 drivers.

  Best,

  JM

• OfficeJet Pro 8620: Scan Back and Front within the app from HP for Pro 8620

  Hello everyone,

  I have an Officejet Pro 8620 printer and I want to scan a document from the application into the computer.

  If I click HP Scan and I place my document on the glass. Once I did I want to scan in the same document, papers, but cela I want to scan double-sided and I want to put in the upper entry not the glass. How can I do? If I tell the program to scan, it is just a face... Do I always have to select two faces in the HP scan before scanning to scan both sides papers? Is it possible to change the mind afterwards and I scans double-sided document in order to have a single document?

  Thank you

  Hi @Printermania17,

  Thank you for visiting the Forums from the HP Support! I see that you scan using HP Scan and want to scan on both sides. Yes, you must select each time the option Print 2 sides before you scan, unless you save it as a preset.

  Have a look here to save the presets on Windows 7: change the printing in Windows settings here you will be walked grace to save the 2 faces in a preset if you don't have to select each time you scan.

  I hope this helps, let me now if you have more questions.

• HP OfficeJet Pro 8620 color wireless Photo printer with Scanner, copier and fax machine (A7F65A #B1H)

  I want to buy HP printer OfficeJet Pro 8620 wireless color Photo with Scanner, copier and fax machine (A7F65A #B1H), but I want to know if the product can use photo cards to print photos. The product also allows to print normal word documents? Thanks to an expected answer.

  Chima.

  Hello

  First of all, it's a printer and Yes it can print Word documents, it can print photos on photo paper.

  Kind regards.

• OfficeJet pro 8620: scanning and capture app scan document

  I run HP Scan and Capture.

  If I scan a document and do not save it, the app does not allow me to analyse other documents of the IOA, but I can scan photos or from another machine - I can also use the buttons on the IOA to scan to my computer, but then no corrections not allowed.

  I uninstalled the app and reinstalled. I rebooted my system. I turned off the machine and turned it back. None of them have done so that I can scan a different document through the app.

  Any suggestions?

  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  We recommend the software COMPLETE featrure as scanning software HP has more willing than scanning and Capture applications.

  Here are some resources that would be useful for you;

  Scanning multiple pages in PDF format

  HP Officejet Pro 8630

  https://goo.GL/29VJth

  Scanning multiple photos:

  HP Officejet Pro 8630

  https://goo.GL/ADYDmo

  Scanning tips:

  HP Officejet Pro 8630

  https://goo.GL/fjZvqM

  Hope that helps.

• HP Officejet Pro 8620 and Windows 64 bit 8.1

  A week ago, I bought a HP Officejet Pro 8620, but the printer never worked. It can scan and copy, but no impression at all. I tried uninstalling, reinstalling the software also using HP printer Installation Wizard. I also tried printing HP and doctor Scan, but nothing worked. It prints even an HP print test page and scan doctor, but she does not Windows print. In fact, when I tried to check the printer properties in windows and start a test where page, a message that it is not possible to print because of the driver is not correct in suggesting to ask HP a good pilot. Can I ask you... the printer driver is not compatible with 8.1 64-bit windows? And if so, why do you sell saying it's compatible? And why don't release you a new driver?

  Hi there is Andel,

  Please come back to me

  Notepad will print with the firewall disabled or active. That's good news.

  I'm curious to know if you try to print from a specific program that is not printing, or y at - it print a lot of programs do not? Have what programs you tried? (Microsoft Word 2010 for example)

  You can also try to configure the firewall settings to allow the printer. Who can help.

  How to change the firewall settings

  Another idea would be to create a new account of a user with administrator privileges. It may be a problem with one of the accounts if it does not print.

  Good luck, I would like to know how it goes

• HP Officejet Pro 8620: HP OJ Pro 8620 print several reports of unwanted situation

  I have a HP Officejet Pro 8620 and twice, it will print several reports on the State printer unwanted. Last night he printed 12 reports on the State and outside that of the total number of printed pages changingon the report, progress reports are the same.

  The printer is on a network, especially with Mac OS, but I have a laptop Windows 10.

  I tried the recommendations of the previous posts to run Doc Scan but this so far have found nothing wrong and has not solved printing unwanted status reports. Report added below printer if it helps.

  Any help would be greatly appreciated.

  

  Hey @Dan0181,

  Welcome to the Forums of HP Support!

  I see that your printer Officejet 8620 e-all-in One prints a lot of status reports. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once, while the printer is on, remove the power cord at the back of the printer for one minute. Then, please let me know if you print when beginning status reports or if they start themselves as well as if there are no messages on the printer when trying to print. Once I know more than I should be better able to help.

  Please let me know if the above prevented printing reports. In the affirmative, please let me know by clicking on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8620: HP OfficeJet Pro 8620 button walk / stop keep flashing

  Condition:

  My Officejet Pro 8620 is about 1 1/2 years and all of a sudden it does not. (FYI: it worked again yesterday). My printer has been connected to 3 PCs in my house wireless, there is another printer (HP LaserJet Pro M401dw) in the same room connected to wifi even. Printer is plugged directly into the outlet. No attempt to replace the cartridge or install the new firmware recently.

  Location:

  This morning, I saw the power button flashes, in an unusual way, it flickered at a rapid pace, about 3 - 4 times per second. When I try to print something, the printer has not been to see the in my list of printers, so I try to touch the screen of the printer, but nothing happened. When I pressed the power button, it stopped blinking, and the HP logo was shown on the screen with a blue bar underneath. Then it was stuck there for hours. Tried the hard reset, use the tools of the firmware, connect my printer to my pc using cable, but my printer is not displayed on my pc (it is not detected by the pc, no new feature and nothing appear in "Printers and devices" when the cable is connected to my PC).

  So I unplugged the printer from the power source and wait a few hours, then reconnect the printer to the socket. The printer has started again with the power button / stop light up and the screen showing the logo of HP with a blue bar below the logo. But this time, after a few minutes, the screen is off, all buttons blink (home, help, back, wireless & power button) at a rate (about 3 - 4 times per second) fast, and after a minute or two, home, help, "back" button and stop brighter wireless (only flashing light up), but the power button keeps blinking. All the buttons and the display do not respond, press the power button / stop is unable to turn off the printer.

  I tried all possible troubleshooting methods suggested on this forum, but nothing to solve it, I hope someone in this forum can help me with this, thanks in advance.

  Hi @DenieceNg,

  It seems that the problems are on the increase, and maybe this could be related to a hardware problem with the printer.

  Here is the document of support for the power problems - printer does not turn on.

  If these problems persist, I would contact HP Technical Support because they may have additional resources that could help lead to a solution. What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

  Step 1. Open the link: www.hp.com/contacthp/

  Step 2. Enter the product number or select Auto detection

  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

  Step 4. Scroll down and click on: contact HP options - click Get phone number

  File number and phone number are displayed.

  If this helps you find a solution please click the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

  Thank you!

• HP Officejet Pro 8620: Selection easy printing on tray 1 or 2

  We have an Officejet Pro 8620 with extra paper tray. Tray 1 for Virgin paper, tray 2 for the paper with the logo of the company.

  Now, when we want to print to tray 2, we reject Tray 1, whereas, after a few attempts the software switches to tray 2 and printing begins.

  It is possible, before printing, to change the setting in the software, select printing for tray 2. But it's pretty heavy.

  We want an easy way to select printing for Tray 1 or the tiroir2. For example, as seen in other environments, so that we can choose to print on:

  -HP Officejet Pro 8620 (Tray 1) or

  -HP Officejet Pro 8620 (tray 2)

  This could be seen as a separate printers. How can we achieve this?

  Change the setting every time, is not a good option. In addition, we have other software that we want to configure so that they automatically print to the correct bin.

  Thank you!

  Hello @Sing020,

  Welcome to the Forums of HP Support!
  
  I would like to help you today with the addition of two copies of your HP Officejet Pro 8620 e-all-in-one printer to your Windows 7 computer to make impression on tray 1 and 2 of the State Bar an easier process for you. Can I please you follow the steps below.

  1. click on the Start menu

  2. Select devices and printers

  3. in the devices folder and printers, you should see your printer HP Officejet 8620 installation

  • Before you continue, we must determine how your printer is connected. If you have a printer Wireless HP Officejet 8620, on the front panel of your printer, tap the Setup button.  Select Network Configuration. Select the wireless settings. Touch Wireless details. Make a note of the IP address.
  • If you have the cable plugged USB printer please right click on the HP Officejet 8620 under the printers and devices folder and click on printer properties. Click the Ports Look under the list of Ports for the port selected for your printer. There should be a check mark next to one of the USB ports. If you move your mouse over the Port is expected to show you the full name (USB 0001, 0002 USB, USB 0003, etc.). Note the number of USB Port.

  4. then right click on the HP Officejet 8620 which shows currently installed on your computer. Left click on Printing Preferences.

  5. on the paper/quality tab, select the paper sizeand tray (Tray 1) .

  6. click on apply and OK

  7. right click on the HP Officejet 8620 last once and click on Printing Preferences. On the general tab, you should be able to add (Tray 1) at the end of the name of your printer.

  8. click apply and then OK to save the changes.

  9. now, must be added in the second copy of your printer. Please close devices and printers for a moment.

  10. click on the Start menu

  11. in "search programs and files" box located just above start type % temp % and press enter on your keyboard

  12. when the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

  13. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

  14. close the Temp folder when it is empty

  15. right-click the recycling bin on your desktop and select empty recycling bin

  16. click here to download the driver Officejet 8620

  17. when the download is complete extraction will occur and may open an install window. If an installation window opens, Please close it.

  18. click on the Start menu

  19. in the box "search programs and files" type folder and press enter

  20. when the Temp folder opens, find the file 7z. Click once 7z folder to open it , it

  21. at the top of the page, you will see the path to the file. It should show something like: Local C - users - AppData - Local - Temp-7z drive... Left click on the right side of this bar of the file path. All that will now highlight in the path of the file. Right-click on the path of the file to highlight then copy it.

  22. close the Temp folder

  23. click on the Start menu

  24 click on devices and printers

  25 click on Add a printer in the top

  26. click Add a local printer and click Next

  27. click on use an existing Port. Click the menu drop down and choose the exact same port that your HP's Officejet 8620 at current address is installed on. Press Next.

  28. If you are brought to a list of manufacturers and Printers, click disk , at the bottom right. Right click on the bar of path of file in the window "install from disk" and "Paste" in the path of the file we copied previously

  29 press on Next to complete the process of adding

  30. Once you are taken back to the devices window and normal printers, you should see two copies of your installed HP Officejet. If you see only a single copy, your computer can be grouped under the same icon. Make a right click on the HP Officejet see you and now need arrows next to the options (options print, the print properties, etc.). If you click on the arrows, you will see two copies of your printer.

  

  31. right click on the HP Officejet 8620 we set up for tray 2

  32. left click on Printing Preferences

  33. click the paper/quality tab

  34 select the paper in tray 2 trayand set the paper size

  35. click on apply and OK

  36. you can right click on your HP Officejet one more time and select printer properties.

  37. rename this copy to HP Officejet 8620 (tray 2)

  38. click on apply and OK

  Now when you try to print, when you select the file and print , you'll see a Tray 1 and a copy of your HP Officejet tray 2 . Simply choose the copy that corresponds to the status bar you want to print from.

  Please let me know if the steps I have provided to resolve your problem. It may seem like there are a lot of steps, but it's really an easy process. I wanted to give you as much detail as possible for scenarios that may occur. Good luck!

• OfficeJet Pro 8620:2 - back printing on HP 8620

  I use HP Officejet Pro on Mac OS X Yosemite 10.10.5 8620. It seems that 2 sides print has stopped working for some applications. It was working fine before. I tried to print from a Web site and selected 'double-sided' but impressions are released in the form of separate pages. I tried for a PDF with the same thing happens. I printed from InDesign (CS5) and it worked fine 2 faces. What happened and how can I run constantly? Thank you

  Hey @StudioJ,

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the printing of your Mac OS x 10.10 machine to your Officejet Pro 8620 e-all-in-one printer. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet, not a surge protector. Once done:

  1. If your printer is connected to your Mac via a USB cable, remove it.
  2. Click on your Apple icon, system preferences and printers and Scanners.
  3. Hold down the CTRL key and click the icon of your printer on the left.
  4. Click on reset printing system.
  5. Open Applications, utility and disk utility.
  6. Click "Macintosh HD" on the left.
  7. Click on verify disk permissions. This should take about 10 minutes.
  8. Click on repair disk permissions. This should take about 10 minutes.
  9. Restart your Mac.

  Now, if you removed the USB cable, plug it. Otherwise:

  1. Click on your Apple icon, system preferences and printers and Scanners.
  2. Click on the button "+" at the bottom left.
  3. Select your printer from the list.
  4. Click the check box next to and select your printer from the list.
  5. Click on Add.

  Please let me know if the results after following the above. If you are able to print double-sided, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

• OfficeJet Pro 8620: HP Officejet Pro wireless network

  The printer when turned on, will have an open network, HP-Print-20-Officejet Pro 8620, even with the wireless turned off and connected ethernet cable. Through the HP Wizard and you are looking to set up the wireless, cannot find anything, because the wireless is turned off and that the cable is connected. The only way to cut the transmission network is power off. It interferes with other devices and is very troublsome. How do I turn it off.

  Hello

  On the printer control panel, press the HP direct wireless icon () and off HP wireless Direct. to turn off the broadcast of the printer wireless.

  Shlomi