OfficeJet Pro 8710: Cannot discover 8710 printer

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• HP OfficeJet Pro 8710: HP OfficeJet Pro 8710 print do not tried HP Print and Scan Doctor

  Hello HP Forum,

  I'm new and have read many articles on printing does not. I had this printer yesterday and I was so excited to use it! When came home... DOH! Nothing prints not! So, I used the print and Scan doctor and that fixed it... temporarily. Now it won't print and print and scan doctor said nothing! I printed something this morning, but I saw a mistake, then I went to print it again, nothing would have uttered. I'm getting a little angry that I (May) have lost $170 on this thing.

  I could really use some help please! If not, I just lost $170 on this thing.

  My system is Windows 10 1511 Pro 64 - Bit, and the printer is USB connected.

  Thanks in advance,

  HPOJPro8710

  Edit: I just tried printing HP and Scan Doctor 4.9 once again, now it works again. But this will not last forever, I need a permanent solution.

  Edit 2: I forgot to add that I intend to leave it on all the time. It is good to do? Causing my problems?  My grandparents have their HP OfficeJet Pro 8600 24/7 for I don't know how many years! haha and they have no problem!

  I got a HP OfficeJet 4630 USB connected, and I turned off each time and printed correctly. Only had to fix once with HP print and Scan doctor.

  Hi, seems that your computer is powered off the USB ports to save energy.
  Check in the Device Manager.
  Check under USB controllers.
  Check all USB hub root.

  Select power management and ensure that:

  Allow the computer to turn off this device to save power is DISABLED.

  Use a USB cable of good quality, not more than 6 feet long.

  Connect the 8710 directly to a power outlet wall.

• OfficeJet Pro L7590 cannot find the printer in the basic facilities and full.

  The HP solution center software has stopped working recently with my Officejet Pro L7590. The printer is connected to a wired network.  I uninstalled the software, downloaded the latest software to install driver from HP.com.  The operating system is XP. I tried to install the base and full versions of the software several times, do a full uninstall/scrub every time.  No package can find the printer.  I ran the residential network Diagnostic tool and it can find the IP address of the printer very well.  I can access the web page to printer very well.  I've successfully installed the drivers of the company and I am now able to print.  I then tried to reinstall the full version, and it would still not find the printer.  Another pc on the network is the center of Solution HP software installed and communicates very well with the printer. I tried to disable firewall Eset Nod 32 during the install and no change.  I deleted all the entries in the registry I can find for HP, but still can not get the full version of the installation of the driver to see the printer.

  What else can I try to succesfully reinstall the driver package?

  Sorry, you gave the wrong way...

  First of all if you still have Enterprise installed download and important work!

  1. uninstall all other instances of 8.3 or previous.  My recommendation would be to uninstall all software printer hp through Windows Add/Remove Programs if nothing else to start with a base line.

  2. download the Utlities "HP Software Removal Utility - IT professional use only" (don't worry, this stand-a-alone also works on computers). File name: OLProL7X00_Scrubber_8.exe

  3. Once you unpack the latter you will have a new window and down there are 5 files, you must run one at a time in this order.  Uninstall.bat, Unistall_L1.bat, Unistall_L2.bat, Unistall_L3.bat, Unistall_L4.  Make sure that each of them is complete before you begin the following.  Some of them open and close Windows Installer UN and there is a gap of about 10-15 seconds.  Some of them require you to press any key to close the window on the finish.

  4 REBOOT

  5 download if you don't have not already ch from the Solution of Driver - company it, basic features of HP software/driver-IT Professional use only (again it is ok, you want your scanner, printer, monitor, and HP Solutions software to work once again don't you?).

  6 install the filename Business Solution: OJProL7X00_enu_Enterprise_7.exe if you uninstalled all this will install without a hitch, but you may need to input manually by selecting the IP method, enter the IP address of the printer. It's where he then found my network printer, and he continued the installation.  Mine found via the method of IP but not automatic.  Finish the installation and give your computer a few minutes to finish in the bottom.

  7 reset.

  8. If you have a program that uses a scanner TWAIN as Adobe Professional, CorelDraw, etc. test your scanner.  Mine works now.  Leave the test program,

  9 download new version 8.3 software, the full version of all the 311meg of it!

  10. install this software 8.3.  You can get an error (I did) just do not send the report, but the key is the continuous software to install.  What the problem is that the software company alreadly installed a files "hp? 5. ?? "and the cant on write.  The amount of the fine. Now when you get to the point where he asks how you connect your printer, USB or wired/wireless select Wired and click OK.  This will bring you to a new screen that is simular to the last, but to the bottom is a checkbox with "continue with the installation, I'll add the material later.  Put a check mark in the box and click Next.

  Surprise! the Setup will continue installing all recommended software and complete.  Still finished once that there is still things going on in the background! then give him a few minutes to complete!

  11 restart and give a little time and you will see that the screen is the network printer and all software programs now work.

  12. the only thing I don't understand is this: the old software used to create printer drivers 2, one for the printing of paper and other fax directly in applications.  The fax printer driver is no installation/configuration in this method, but I think that the Technical Support HP can guide you through this set up if necessary.  I'll do that tomorrow as it was something that I never thought or missed until it didn't work!

  I hope this helps! It did for me!

  Joe

• HP Officejet Pro 8710: Printer not found Air

  New printer HP Officejet 8710 put in place.  App printing HP E find printer smoothly on all iPhones and iPads.  Go to e-mail or an app to print - Airprinter cannot be found.  We tried the fact unplugging and plugging printer turning iPads / iPhones and unplug and plug the router.  We have not had any problems with the previous printer and devices with AirPrint.  Everything on the same wifi.  Any suggestions, what I'm missing? Something simple...

  Thank you!

  Hello

  1. Drag your finger to the bottom of the upper part of the screen of the printer, then press the WiFi or Ethernet icon and locate the IP address of the printer. (Or press the gear icon > network > life Network Summary)
  2. From your PC, browse IP of the pritner via your web browser.
  3. Click on the tab at the top of the page .
  4. Click Security, and then click the administrator settings
  5. Under settings for network, make sure that Airpint function is "checked".
  6. Then click apply.

  Please let me know if this can help,

  Shlomi

• OfficeJet pro 8600: cannot install the printer Officejet pro 8600 on work network using HP on Win10 software

  I've recently updated my Surface 3 pro to win 11.  I try to install my printer using the HP installation software.  He worked with Win 8.1. The software has never been able to detect my printer automatically but in the past I could enter the IP address and it would connect.  This isn't the case, when I select wired connection, it just never fails to give me the opportunity to enter the ip address.  I can install the printer with the help of the W11 Control Panel, but the features of scan if the HP (HP printer assistant) software does not work it is frustrating for me.  Help, please.

  Kind regards

  Michael

  I found the solution to this problem.  You just need to run automatic installation wired function twice and then it will ask for the IP address.  Once I did this and entered the IP address, it worked fine.  It must just be an option to start or appear after a failure.  I had to let it fail twice has been confusing.

  Michael

• OfficeJet Pro 8610: Cannot remove my printer

  Hi all

  I tried to remove my printer (it did not work, so I tried to reinstall).

  I went into the control panel of configuration/printers, then right-click on my printer and press 'delete device '. The icon became gray and it has been like this for 3 days now. You can see on the bottom, it says ' status: removing device "."  I can't reinstall (does not recognize the printer).

  How can I get rid of this?

  I uninstalled all the HP software and delete a bunch of registry entries on the 8610. It's still there...

  Thanks for your help!

  F.

  

  Welcome to the HP community @Felix_B,

  I read your post about the troubles you are experiencing remove the printer from your Windows 10 system, and I hope that I can help you with questions. I think it could be stuck print jobs in the print queue, so recommend some things to try to get over there.

  Please start by trying the following steps:

  Step 1: Check print spooler:

  source

  1. Open your screen to Start by clicking the Windows button on the lower left side of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. In the start screen, type run
  3. Click Run to launch the run dialogue box
  4. In the run box, type services.msc and click OK
  5. When the Services window opens scroll down until you see the print spooler
  6. Click Print Spooler once just to highlight
  7. If you Start in the upper left corner that indicates that your print spooler is actually stopped (not good). But we will leave that for now.
  8. If you stop or restart in the upper left corner, this indicates that your print spooler is actually started. Please click on stop to stop the service momentarily.
  9. Reduce this window which will allow us to come back here

  Step 2: Check the spooler folder:

  1. Reopen your splash screen
  2. Computertype. Click on the computer (or on This PC) when it fills so
  3. In the computer window, select your Drive C
  4. Click on Windows
  5. Click on System32
  6. Click on the reel
  7. Click PRINTERS. You can get permissions to a warning, just continue beyond that.
  8. PRINTERS of the folder must be empty. If there is no file here, they are corrupt print jobs. Right click on anything in that folder and 'delete' files.
  9. Close the PRINTERS folder

  Step 3: Start Spooler and audit dependencies:

  1 open the Services window we previously minimized

  2. click on print spooler to highlight

  3. click on Start in the upper left corner

  4. If you get an error message please take note of this

  5. If the print spooler starts successfully you will see "stop and restart" as your options at the top left

  6. then, double left click on print spooler. A print spooler properties window is now open. Click the connection tab at the top. Can you please make sure that it is set to Local System account and make sure that the check box is selected to "Allow the Service to interact with desktop".

  7. then click on the tab "dependencies". Please check which dependencies are listed. I need to know this if the problem persists when you have completed the steps I provide in this post.

  

  8. click on apply and OK for any changes that you have made the log tab. Close the Services window.

  Now try to access devices and printers and try to remove the printer.

  I hope this helps, and if you have problems, please let me know and I'll do my best to help you. If these steps helped to solve the problem, click Accept as button Solution at the end of my post here please.

  Will testify of our help in the forums by clicking on the thumbs up this message below!

• HP Officejet Pro 8610: cannot remove a printer

  I have three 3 printers as devices, two of them are old I have more.

  thids would probably not be a problem hiowever sometimes the default printer to one of the printers nonexsisting.  It does not have enough happpen to me not forget to see what printer I print for.  My question is how can I delete the printers not renovate.  There is a + and a sign-, but on page currency but the sign less noit allow me to delete.

  by clicking the sign less does not allow me to delete a printer.

  Thank you

  Dan

  Hi Dan,.

  Uisng the sign less in the tab printer and scanner under preferences is generally how I would like to delete a printer. Make sure you highlight the printer you want to delete before you click the sign less.

  

• HP OfficeJet Pro 8710: 8710 Officejet Pro Maintence of software will not work

  Brand new Officejet Pro 8710 replacing Officejet Pro 8600.

  Installed all the software (I think) and am connected to my PC via USB Windows 10.

  All functions seem to work fine - scan, copy, fax and print of the PC software.

  When I open the printer software, I can't do maintenance tasks such as printing a page of diagonostics, situation report, alignment and cleaning of the print head. It is said "... impossible to print.

  I discovered I can do these tasks using the EWS in the process line, but not with the PC software.

  How to restore this functionality.

  Thank you.

  Hello @Ru3_Geep, hope you are well!

  Thank you for becoming a member of the HP Forum. It's a place dynamite to get help from the community, to get suggestions and find what has worked for others.

  I see that you are having problems running the HP printer assistant software maintenance. It seems that the problem with the software of the printer. Try the following steps:

  • Unplug the USB cable from the printer.
  • Go to control panel of configuration-programs and feature - select all of the HP Officejet printer entries and uninstall them.
  • Restart your computer.
  • Now, click http://ftp.hp.com/pub/softlib/software13/printers/OJ8710/OJ8710_Basicx64_1881.exe and install the printer drivers.
  • Connect the USB cable until you are prompted in the connection type window.

  These measures should do the trick, let me know the result!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• OfficeJet Pro 8710: increase the size of the copy on the HP OfficeJet Pro 8710

  Good evening. I have a HP OfficeJet Pro 8710. I make a copy of a document, and I would like to enlarge the copy. How can I access the settings to enlarge copies? Thank you.

  Hello

  Please try to control panel printer

  1. press copy.

  2, tap Settings (icon below on the left),

  3. touch Resize (you have move to the bottom of the screen 1).

  4. Select (in %) enlatge or reduce (more).

  5. press on back (closed arrow).

  6. touch black or color at xopy.

  Kind regards.

• HP OfficeJet Pro 8710: Ability of TWAIN

  Hello, I am looking to buy several scanners/printers w/ADF and need to have TWAIN cabability.  Can you tell me if the HP OfficeJet Pro 8710 has capacity of Twain?

  Hello

  Yes, the HP software include a Twain compatible, such that you will find listed by it's analysis the specs below:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8710-all-in-one-printer-series/7902014/model/7902015/document/c04959111/

• HP officejet pro 8710: difference between HPOffice Jet Pro 8710 and 8715

  I just bought a HP 8715 at costco but went to Staples and their model is 8710. seller says the 8715 is a lesser model feature offered only to large stores and discount stores... is this true.  When I install with the disc, for the 8715, he keeps referring to the and said in fact on the Toolbox newsletter I have a 8710...

  Can someone clarify this for me... just want to be sure I have a good model... works well, but the difference of $10 I can come back to Staples for the 8710.

  Hello

  The HP Officejet Pro 8710 and 8715 are the same product, as part of the 8710 series.

  These are only differences commercial for the same printer, which may apply to different retailers or regions.

  You can find the specifications below, you same specification applies to both model:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8710-all-in-one-printer-series/7902014/model/7902015/document/c04959111/

  Kind regards

  Shlomi

• OfficeJet Pro 8710:8710

  Just got a 8710 OfficeJet all-in-one, and when I use the scan key on the control panel of the printer, scanner, it stores the files in your My Documents folder.  Is it possible to change where he recorded at?  I know that I can change where to save the files using the desktop icon and do a manual scan. But it always goes back to my documents for later analysis. How to change the file permanently? Thank you.

  Hello
  
  Thank you for using the HP Forums.

  Yes, you can change the Destination folder.  First make sure you have your software installed features FULL.

  You can download from this link if you have not installed the software FULL of features.

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8710-all-in-one-printer-series/7902014/model/7902015#Z7_3054ICK0K8UDA0AQC11TA930C7

  1. to the user of Scan interface, select "Save to PDF" and then click on "More" (upper right corner)

  

  2. Select 'Destination', enter the destination under the 'Save to Folder' folder, don't forget to "Save"!  Subsequently, all analyses are saved in the folder - and "Scan to Computer".

  

  Hope that helps!

• HP OfficeJet Pro 8710 wireless configuration

  Have installed a new printer OfficeJet Pro 8710 and trying to connect via wifi. I have network credentials.  When you tap the wireless on the screen, the printer that it displays: "this feature has been disabled.  Contact the person who set up the printer.

  I am the person who set up the printer.  I tried the restore printer options, but they do not solve the problem.  How to reset the printer to the State out of the box so that I can go through the initial Setup again?

  Hello

  Thank you for using the HP Forums.

  Did you send a private Message.

  We know if it solves the problem.

  Thank you.

• My HP Officejet Pro 8600 cannot print from my MacBook Air

  Hello

  My HP Officejet Pro 8600 cannot print from my MacBook Air. It keeps on showing "the printer is not connected", but the display on the printer connected. I often reset the printer "EVERY TIME" I want to use. I also tried to turn off my laptop and printer several times before printing. If I'm lucky, it will work maybe for one or two prints. If no luck then I have to reset everything again. Sometimes I reset the printer, the printer is not displayed on my selection.

  Hello boojoo1tw,

  Welcome to the HP Forums!

  I understand that you are unable to print most of the time with your Officejet 8600. How is the printer connected? USB or wireless? What is your operating system on your Mac computer? Click here to find out.

  If your wireless printer, then I recommend the award of an 'IP address' by following this HP document on printer does not maintain the wireless connection.

  Please post your results, I'll be looking forward to hear from you.

• OfficeJet Pro 8710: OfficeJet Pro 8710 Wireless is not available

  Hello!

  Yesterday, I buyed a new OfficeJet Pro 8710 and the first installation i the network/WiFi environment.

  After that, I can't find any option to re - activate.

  Under preferences/settings I can't fint any connection / option to re - activate

  If I try to restore settings by default/nothing happened on network connections

  How can I restore this connection?

  Thank you very much

  Hello

  Send PM. Let us know if it solves your problem.

  Thank you.

• OfficeJet Pro 6978: cannot print graphics color with OfficeJet Pro 6978

  I just bought an OfficeJet Pro 6978 and tried to print a document that has a blue logo in it. The logo is a drawing created in Photoshop blue and appears blue in my Word document. In the document, there's also a guy in blue and guy in black.

  Blue guy and the kind of fine print black - but the logo, which is supposed to print prints blue, black. I tried to change the color of the ink in the printer properties, but the only option I have is to enable or disable the gray levels. It is set to off.

  All Word settings are set for this logo to be blue.

  Help! I use this printer in my company and that the document seems really stupid with the logo in black.

  Thank you!

  I thought about it: I had been using a .tiff chart. Changing to a .png and modifying the color in Word seem to do.