OfficeJet Pro 8730: Homescreen App customization

I bought a Pro Officejet 8730 and implemented according to my needs and also to customize the applications on the home screen. The next day, when I turned it on, the customization disappeared and I'm more able to customize applications. When I press and hold on any application on the home screen, it is supposed to fade and then I should be able to move it. On the individual menus for scan, copy or fax, if I press and hold, the icon is supposed to fade and a bar is supposed to appear down to drag the icon, so that a shortcut is created on the home screen. Now, when I hold that this is anywhere, the icon fades but I am able to move on the home screen, or I am able to create a shortcut on the home screen of any of the individual menus.

Contacted HP service but no resolution yet. Please tell us whether someone has faced a similar problem and how it was resolved. Thank you.

Hey @MIG85,

Welcome to the Forums of HP Support!

I see that you have some problems with customization apps on your Officejet Pro 8730 e-all-in-one printer. I can help you with that.

I'll give you some information explaining how to perform a factory reset the printer. If you check your Inbox of forum you should see happens shortly.

Please let me know the results after following the above. If it solves your problem, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

Tags: HP Printers

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