OfficeJet Pro 8600 e. problem scanning scanning and Capture App Win 8.1

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• How can I get my HP Officejet Pro 8600 more to scan a full legal size paper?

  How can I get my HP Officejet Pro 8600 more to scan a full legal size paper? He cut scanning letter-size, but the specifications say it will scan the legal size.

  Hello

  The analysis of parameters need to be changed to HP Scan App. launch of the HP scan application from your computer and select the option left (PDF or JPEG...) and then choose the size of legal scan on the right.

  Save and close the application.

  Now you can scan in legal.

  Note:

  You can also create your own settings for scanning HP scanning parameters.

  Good impression

  Evelyne

• OfficeJet pro 8600 don't scan from windows 8 updrade

  Printer is working and it is interesting to windows 8 "HP scan and capture" app works but can scan to network folder or no longer use the scanner in other windows such as windows fax applications.  Had worked fine with win 7 64 bit.  I removed all instances of Panel Manager RESUME and control device, rebooted and installed the latest version of the software and drivers website.  Print and scan the program doctor says problem with WIA and TWAIN and get error "cannot communicate with printer" even if it prints very well.  I am connected wirelessly with a static IP address using a Cisco EA4500 router (even once all this has worked with windows 7, but not with windows 8).  Also disabled norton AV and firewall.

  Appreciate the suggestions/fix.

  Thank you.

  Ok.  I think I found a solution to this inability to analyze (but with the HP scan and capture app) and for windows paint, fax, etx to recognize the scanner pro OJ8600 while being able to print.  Because I never got no solution, I thought I'd post what I have so that maybe it will help someone else solve the problem.  He ends this uninstall/reinstall HP drivers and software/reg cscrubbing/port opening/firewall/AV tweeks did nothing.  I uninstalled the drivers for logitech and webcams microsoft that had been installed on the machine has Windows 7 before windows 8 analysis update, restart PC and now everything is back as it was before the victory 8 upgrade, at least for now. In fact, I have a HP AIO peripheral job! Do not know if the webcam drivers are not compatible with win 8 or exactly what the issue was but seems as if they were in conflict with the wia and/or drivers HP; uninstalling them seems to have worked.  Finally I can find and install the new drivers of webcam but, after trying to figure this out for a month, I think I'll leave it be for now.  I hope this helps someone!

• HP OfficeJet Pro 8600 Plus - ADF scanning problem

  Hello

  I recently bought this printer and used without problem for almost 2 months. However, right now I am struggling with the ADF.

  When I put a document to scan by ADF, I have a thin, black line on re-impressions. It is on the right side of the page, starts from everything at the top and goes down all the way.

  I have even if it is a kind of alignment line (you know when we write try, or its composition, leave us space on both sides)

  This problem does not exist when I scan and print documents of old school way, aka analysis usual. Only the ADF documents'ed have this problem a little. (The thin black line on things reprinted)

  Any recommendations?

  Best regards

  Update: I did what jason_h suggested in step 1 and it worked, this can be closed:

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/HP-OfficeJet-Pro-8600-plus-ADF-copy-scan-line-down-length-of/m-p/2942099/highlight/false#M69757

• OfficeJet Pro 8600 Plus: problem of scanning the computer

  I have a HP Officejet Pro 8600. It is configured for a wireless connection.  All the features work, i.e. copying, printing out of internet/office, Fax, with the exception of scanning.  The printer is displayed the "OS is not taken in charge for this feature.  He has never done this before.  I was always able to scan to my computer before. My OS is Windows 7, 601.64.  I tried to reinstall the HP with the provided CD, but which does not allow me to run that is.

  Any suggestions before I have throw out the window?

  Hello

  Can scan you from the HP Officejet Pro series 8610 software by clicking Scan a Document or Photo?

  If not, try after HP print and the doctor Scan by selecting the difficulty of analysis:

  http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E013-1&h_keyword=DG-NDU

  What are the results reported?

• HP Officejet Pro 8600: Upgrade to Windows 10 and does not recognize the printer scan function

  What should I do to get my scanner to work with Windows 10?

  Hello

  Re-install or update software and driver help. But what is your HP Officejet Pro 8600? HP Officejet Pro 8600 - N911, it must be* where * can be from a to z.

  Kind regards.

• HP Officejet Pro 8600: officejet pro 8600 habit of scanning by plateau

  Hello

  My printer won't scan anything through the plateau on top. I currently have a "HP Officejet Pro 8600' that I use for my mac. When I first put in place more than 6 months ago, I had no problem whatever it is across the Board on top of digitization, but now after the upgrade to Yosemite I got nothing else problems. During my first installation of Yosemite was not able to print or scan but after blocking it with a few updates, I'm not still able to scan documents through the State Bar through the Analyzer of glass I can scan things.

  Any ideas?

  Also when I choose HP scanner allows you to change the presets for photos to documents until after I scanned something by habit.

  Hello @Picture-j and welcome to the Forums of HP

  I'm sorry to hear you had problems, but I will certainly do my best to help with your JO 8600!

  To start, let's see if we can get this upper tray (ADF) to work with a copy. Can you put a document (or a blank sheet of paper to save ink if you do not need a copy of what it is) in the file ADF and ask him to make a copy. Does it work?

  If so, what happens when you try to scan using the ADF? You get an error? The wheels just spin? I would like to know all the details that can help

  If it does that it is, it could very well be a problem with the hardware itself, and in this case, I suggest that you try the procedure described in this document the ADF documents (ADF) does not Pick Up paper to clean the rollers and I hope to pick up the paper.

  Let me know how things are going and we'll go from there!

• HP Officejet Pro 8600 Plus stopped Scan of the computer... Said the computer could not be found. Help!

  Hello

  I've been enjoying our HP Officejet Pro 8600 more MFP for a year now.

  Analysis of the it function on our machine no longer works. It indicates that the computer cannot be found. I used this feature all the time in the past.

  I can acquire a scan from an application, like Photoshop and I can scan to a removal storage device, but I can't use the computer Scan, and I really liked this feature!

  A few days ago, our computer has been infected by a virus. A Norton agent could succeed in eliminating it. Do you think this could have disabled the feature computer scanning?

  How can I get the MFP to recognize my computer again? I've looked up and down and impossible to find the solution for this.

  Thanks for any help you can provide!

  (With the help of a HP PC with Windows 7 64-bit)

  This solution fixed my problem:

  http://h30434.www3.HP.com/T5/scanning-faxing-and-copying/scanning-function-does-not-work-but-able-to-print-from/m-p/3604099/highlight/false#M83505

  Thank you very much!!

• OfficeJet pro 8600: Wireless officejet pro 8600 macbook air scanning

  Hello

  I have a macbook air running on Yosemite that I try to get my Officejet pro 8600 scanner to the computer.

  Despite installation, uninstall, reinstall and it several times, I can't make it work.

  Can very frstrated, anyone help?

  Hi @Benking116 and welcome to the Forums of HP

  I'm sorry to hear you had problems of scanning your Officejet 8600 to your Mac in OS X 10.10, but I'm absolutely going to do my best to help!

  If you open HP Scan on the computer, you are able to scan from there without problem (please refer to this document scan from OS X with HP full software functionality to see how to open the HP scanning software)? If so, I think you just have to activate the scanning to computer in the HP software. Please take a look at this Re: definition of Scan post and he will inform where to go in the HP utility choose Activate Scan to computer. After that is done, are you able to the printer to the computer?

  If you are UNABLE to analyze through the HP scanning software, the issue could be just communication itself. In this case, try the steps in this document to the printer is not maintaining the wireless connection .

  Let me know how things are going for you

• OfficeJet Pro 8600 Premium can scan double-sided legal format of the ATF documents?

  I can't get the award-winning Officejet Pro 8600 to scan one side of a document of legal size of ATF.  I use Panel of the printer to scan to computer and save to the PDF format.  I select original: two-sided in the Panel.  The printer will scan only on one side and an error message appears saying that the tray supports that double-sided scanning for certain sizes of paper.

  Hello

  Thank you for your message.

  Unfortunately, the ADF can scan only 1-sides for legal-size documents.

  You can, however, use the software to "Add pages" using glass as the example below.

  

  Hope that helps.

  Please click "Bravo Thumbs up" on the left, if it helped you and 'Accept as solution' If this helped solved your problem.

• HP Officejet Pro 8600 N911n - documents scanned by omitting

  I have problems scanning to an email from our HP Officejet Pro 8600 N911n.  I use Windows 8, but I was able to reproduce the error on a Windows 7-based computer and a Windows XP computer.  When I scan a single page to the e-mail I can send it successfully and all recipients are able to successfully open the attachment. But if I scan several pages, recipients, including myself, are unable to get the PDF to open it.  This is the error message I get:

  We have 5 profiles set up in the scanner and it seems I'm the only one with questions.  So far, I updated scanning engine, updating my Adobe Reader software and deleted and recreated my profile for scanning to e-mail.

  All advice is appreciated.

  Hi hratti,

  As I read your description, I belive that you are using the analysis of e-mail service that does not involve the computer.  The printer can send the scans as email directly via an e-mail provider.

  You use a different email provider as other profiles?  You could try to set up a gmail account and enter the new gmail email address in your profile.

• OfficeJet Pro 8600 does not scan full page legal-size

  I have seen this question several times in these forums, but solutions do not apply to me - I can not find the applications or the settings or patches do not resolve the problem. I am running Windows 8 32-bit with a HP Officejet Pro 8600. When you scan a legal size document, the entire page is not scan, even when I select a custom size. The bottom is cut roughly where a letter size page would end.

  If you respond with a solution, please be very specific, i.e. If you say "Control Panel", you mean the control panel of Windows 8 or the small touch screen of the printer itself? If you want "pull me up to the HP application", please say that the we - there are several installed on this computer, and I've tried them all.

  

  Thanks in advance...

  In fact, the problem was located. I is broke and finally called HP support. It turns out that, contrary to the information that I have seen elsewhere, legal size paper MUST be analysed the ADF, not the dish. You can see a white band across the plateau where the search starts. The dish is physically unable to accommodate legal communication. Once the original is loaded in the ADF, the size of the document options now include legal communication.

• OfficeJet pro 8620: scanning and capture app scan document

  I run HP Scan and Capture.

  If I scan a document and do not save it, the app does not allow me to analyse other documents of the IOA, but I can scan photos or from another machine - I can also use the buttons on the IOA to scan to my computer, but then no corrections not allowed.

  I uninstalled the app and reinstalled. I rebooted my system. I turned off the machine and turned it back. None of them have done so that I can scan a different document through the app.

  Any suggestions?

  Hello

  Thank you for using the HP forum.

  You can download and install the software COMPLETE features of HP printing for your operating system:

  http://support.HP.com/us-en/drivers/selfservice/HP-OfficeJet-Pro-8620-e-all-in-one-printer-series/5367611/model/5367613#Z7_3054ICK0K8UDA0AQC11TA930C7

  Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

  We recommend the software COMPLETE featrure as scanning software HP has more willing than scanning and Capture applications.

  Here are some resources that would be useful for you;

  Scanning multiple pages in PDF format

  HP Officejet Pro 8630

  https://goo.GL/29VJth

  Scanning multiple photos:

  HP Officejet Pro 8630

  https://goo.GL/ADYDmo

  Scanning tips:

  HP Officejet Pro 8630

  https://goo.GL/fjZvqM

  Hope that helps.

• my HP Officejet Pro 8600 more is always offline and no longer print

  I use my HP Officejet Pro 8600 with wi - fi.

  He worked for 3 months, Las week that it no longer works.

  I checked the Ip address, I checked the connection... Nothing works

  It's really frustrating

  Thanks for the help

  Chiara

  Hi @Mizia , welcome to the HP Forums there!

  I saw your post on your Officejet 8600 more disconnect it from your wireless network, and I hope to help. I have some suggestions for you to try below which might help to restore the connection between the two.

  Try power cycling network devices:
  Turn off the printer and the computer and unplug the router for 1 minute (do not press the buttons on the router).
  Plug the router back in and wait another minute, turn on the printer and the computer.

  Try the procedure described in this document:

  HP Officejet Pro 251dw, 276dw and 8600 Printer Series - printer keeps no connection Wi - Fi

  I hope that the connection is when you have completed the steps above. If there are any problems, please let me know the details and also include with which operating system you use on your computer.

  Have a great Monday!

• Officejet Pro 8600 cartridge problem

  Replace my cartridges with HP 951XL and got an error cartridge problem, "one or more cartridges appear to be damaged. Cyan and yellow. Remove them and replace them with new cartridges. "Brings back the cartridges new Office Depot and exchanged out them. Had the same error after putting the new in. Any suggestions?

  Of that here, the document has troubleshooting steps that may solve the problem of rejection of cartridge on your Officejet Pro 8600.