OfficeJet X576dw: Customization of the address of the sender of the scan to e-mail

Hi all.

When I scan-to-email a document the receiver receive the email with [email protected] as the sender.

I would like to customize the sender and the message body.

Is this possible with scanning to email application?

Best regards

MZ

Hello @mauzil,

Welcome to the forums of HP.

I understand that you would like to know if you can customize the sender and body of the message, when using the scan to email app. I would like to help.

The answer is no, you cannot customize the sender and the message body.

This is because the printer sends the scan to HP servers. The servers then process the image or document, much like computer you'd. Then the scan is sent as an e-mail message from the server. So the address of the sender [email protected].

Currently, the only way to send a scan with your e-mail because the sender is, scan computer worms and attach the scan to e-mail or scanning to your email address and then track the message.

This probably isn't the answer you were hoping for.

Personally, I do not believe it will be much longer until HP finds a way to make it possible to scan to send to a printer with our own email as the sender. The technology is simply not that "Start Trek" yet.

Tags: HP Printers

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