OfficiJet 8500 910 has scan "fails" using Mac 10.10 Yosemite.

Now that I have installed Yosemite 10.10 my OfficeJet 8500 910 a, connected wireless, is unable to run a scan.  When to access the scanner via the Capture of Image or system preferences utility start > printers and Scanners, I get the message "cannot open the session on the device.

I followed the steps on the HP site to make sure that I use the latest HP drivers.  The scanner was working fine in the Mavericks.  The printer features seem to work very well.

Thanks for your suggestions.

Hi @LGGeiger

I understand that you can scan is no longer since the upgrade to Yosemite 10.10.

Please follow the following steps and let me know the results of your efforts;

Reset the printing system

  1. Click on the Apple icon ( ), then click on System Preferences.

Tags: HP Printers

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