Officejet Pro 8500 problem has scan (new)

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• Re: HP Officejet Pro 8500 problem has with black ink printing

  I have an Officejet Pro 8500 a. I've done a clean print head.  I have a lot of HP black ink cartridges.  Print head State says black is good.  I get hardly any black printing.  All the colors are fine.  Help!

  Hi @di43

  I appreciate the troubleshooting you have already completed to solve the problem. I understand that the black ink not print as expected. Even if you already have some of the steps in the following document, I suggest you fill all the solutions advocated in the order they are presented, even if it means something you already tried; Printer prints a blank Page is not printing black or color of ink for the printer series e-all-in-one-HP Officejet Pro 8500.

  I hope this helps.

• HP Officejet Pro 8500 has Plus: HP Officejet Pro 8500 a cannot scan more on the purchase of Mac

  I have not had any problems using the printer or scanner on the HP Officejet Pro 8500 has more when I had my old laptop to Windows 7. There was some HP software installed from a CD that allowed me to open the HP application and adjust the settings for scans, save multiple scans in a single PDF etc...

  Since switching to a new Mac OSX desktop computer, I can't install it whatever that either the old CD from my Mac has no CD/DVD drive. The only application of HP on my Mac is now HP ePrint, and which does not seem to offer something to scan with.

  The other option that have left me is to connect the Mac to the printer by USB, then choose:

  Scan > computer > iMac > save in Jpeg.

  But I get the following error message:

  "Connection error".

  The connection to the computer is down or HP scanning application cannot detect the OCR software. Check the computer for more details".

  What do I need to install, or the difficulty to get the scanner to work on my Mac please?

  Hi Karlos444,

  Unplug the printer and reset the printing system:

• HP officejet Pro 8500 909: HP Officejet Pro 8500 909 has not scan after downloading Windows 10

  About 6 weeks ago, I downloaded Windows 10.  Today, I tried to analyze something and received the message "no Scan Options".  So I tried to go to the Hp Solution Center and who do not respond. When I was on Windows 7, I have had no problem scanning or with the HP Solution Center.

  Hello

  You will probably need to reinstall the HP software after an upgrade of the operating system.

  Please follow the steps for exactly the problem and check for the difference:

  http://support.HP.com/us-en/product/HP-OfficeJet-Pro-8500-all-in-one-printer-series---A9/3752454/model/3752455/document/c04714314/

  Section ' can not analyze after upgrade to Windows 10 "should apply, or the"HP solutions Center can not run"or 'Scan is busy or in use' error with a connected printer"if it's the exact specified error when you try to open the HP solution... Center.

  If you need to uninstall the HP software, uninstall it by running the following remove utility Uninstall_L4:

  http://ftp.HP.com/pub/softlib/software12/COL31044/MP-77037-4/OJP8500vA909_Scrubber_13.exe

  Kind regards

  Shlomi

• OfficeJet Pro 8500 first stopped scanning

  My Officejet Pro 8500 has stopped scanning.  The message window says it is not connected to the network.

  I changed my DSL provided by the local cable company to ATT U verse a few months ago, but the problem does not seem to be related to this change.  I say this because when I ran the diagnostics, the printed page says that my problem is "the wireless radio does not work. Contact HP support. »

  HP support offered advice tech for $29) warranty, or sell me a new all-in-one.

  The wireless radio can be fixed? Is it a software problem.  I have to buy a new all-in-one?

  Hello JessicaD,

  I see that you have a problem with the wireless radio fails on your Officejet 8500. To inform you in this regard, if the radio has failed, it is not a replaceable part by customer, but I'll try to help you with the problem.

  Start as a result of this document: printer does not maintain the wireless connection.
  With this document, I would like to track:
  (1) restore your default settings of network on the printer.
  Go to setup (can be a wrench), network, and then restore the default settings of the network. After that the power on the printer.

  (2) turn off the wireless radio.
  Go to Configuration > network > wireless radio, you must have the option to turn it off.

  (3) hard reset of the printer.
  While the printer power cable for 30 seconds, while the cable is unplugged, press and hold the power button for 15 seconds. It's draining the printer of all power. Reconnect the cable.

  (4) turn on the wireless radio and reconnect.
  Go to Configuration > network > wireless radio - on. Then, go to Configuration > network > wireless are running the configuration wizard.

  If it was not successful in entering you connected to the network and or print wireless. You still have another option with the printer to try before replacing.
  If you have an Ethernet cable, you can set a wired network connection. Plug the Ethernet (cat5 cable) cable into the printer and the router. It will be assigned the printer a new IP, which means that you will need to add the printer to the computer. This will still allow the printer on the network and communicate with a wireless device.

  Please try all above and I would like to know how everything goes. Thanks for posting on the HP Forums.

• HP Officejet Pro 8500 Premium a scanned PDF files in legal format, but I want letter format

  Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500 a Premium makes the computer scans that are of legal size, when well even the original is letter size. I don't see how to change this in the HP utility. I don't have a scanner software, because I was able to install HP. My doc driver does not work either. Any ideas? Thank you.

  Hey @JosieB,

  Welcome to the Forums of HP Support!

  I understand that you encounter, software, scanning and ADF questions on your HP Officejet Pro 8500 a Premium e-all-in-one printer. I would like to work with you today with the resolution of these problems. To make the resolution of the problems I will divide this post into three sections. Each section represents one of your problems. I know that in your message you can set your analysis of the rather than a legal letter and that you use the HP utility by scanning because your drivers and software HP does not able to install correctly on your Mac. I'll also provide you with steps to solve this issue.

  Question 1: The software installs:

  Please perform the steps below to properly install your HP software and drivers for your printer on your Mac OS X 10.7.5 Officejet operating system.

  Step 1: Uninstall the drivers and software:

  Uninstalling the printer software
  
  Step 2: Check and repair your Mac disk permissions:

  1. Open Macintosh HD and go to Applications
  2. Go to the Utilities folder
  3. Open disk utility
  4. Select the hard disk volume, you use (usually on the left)
  5. Select verify disk permissions
  6. Once this process is complete, select repair disk permissions

  Step 3: Check the Apple updates:

  1. Go to the Apple
  2. Select System Preferences
  3. Select software update
  4. Click update now
  5. Install your available updates
  6. Computer restart

  Step 4: Reinstall your software and drivers:

  Please click the following link to download and install the appropriate drivers for your HP Officejet:

  HP full feature software and drivers - OS X Lion v10.7

  If you need installation assistance once the drivers are downloaded, please visit the 2 documents below.

  USB: Install Help for Mac OS X 10.7

  Wireless: install Help for Mac OS X 10.7

  Question 2: Could not parse the format letter:

  Once your software is installed properly your HP or HP Scan utility software parameters must be set correctly once more. Here is the HP document on how to Scan with the HP scanning and software without scanning your Mac computer HP software. The support document also explains how to change the settings for scanning.

  Scan from OS X Lion v10.7 with full software functionality HP for HP Multifunction printers

  Failure help, you can also try:

  1 open The HP utility and select your device.
  2. based on Scan Settings open the "Scan to computer".
  3. click on the tab "scan tasks.
  4. Select the shortcut Scan allows to analyze, and then click modify.
  5. in the section of scanning from an HP device, click the blue triangle to expand the menu.
  6. in the expanded menu now, open the drop-down list next to Cultures to and set as letter
  7. click OK and try to scan the image.

  Question No. 3: Automatic Document does not work:

  Finally, in order to get your ADF, work again on your product, that I will give you some detailed troubleshooting steps. Because you have not noticed if you having paper jam errors or that the product just will not pick up paper at all in the charger, I'll give you the steps of troubleshooting for both scenarios.

  One "original jam: clear jam and press OK"Message appears.

  More than one Page at a time is nourished by the all-in-one -please only through 'three Solution: clean the automatic document feeder' of this document.

  Please let me know if the steps I have provided to resolve your problems. Good luck!

• Officejet Pro 8500 analysis has on Yosemite

  I can't get my Officejet Pro 8500 Premium 910N a scanner on my MacBook Pro (Yosemite 10.10.2). It keeps telling me "software for this device is not installed. Scanner/printer does not recognize my MacBook in the network. My MacBook recognizes an Officejet in the network. I can print from my MacBook to the printer, so there is no communication between the two, it just won't scan.

  I have:

  Check updates (update Apple) no update available.

  Reset printers

  Done a permission repair disc

  Several reboots

  Uninstalled and reinstalled MacKeeper MacKeeper

  Put new cartridges in the printer (HP-brand)

  I'm seriously running out of options. Help?

  Hello

  The Apple icon click on about this Mac, and then click software update.

  Click the Store the start menu and then reload this Page to get the latest drivers are available.

  If no HP update is available, install it and try to scan the image.

  If there is no update available, install follows him, and then try scanning of Image Capture or preview:

  https://support.Apple.com/kb/DL907?locale=en_US

  Please let me know if this is useful,

  Shlomi

• HP Officejet Pro 8500 best has come out very low but the printer works fine.

  I was always able to make great copies.  The quality of the document that I copy is excellent and I've copied before.  Now everything I copy is very low and cannot be read.  The printer works without any problem.

  Hey 1265yankee,

  I see that you have a problem of quality of the copy with your Officejet Pro 8500 (A910) a model-all-in-one.  Have you tried to reset the printer hard and ensured that the device is connected to a wall outlet directly?

  • Unplug the printer while on
  • Unplug the other end of the power cord from the wall jack directly
  • Wait 30 to 60 seconds
  • Plug the unit back to

  Also, take a look at the steps in the document found here.  The document is not directly applicable in the present case, but the steps are the same for your question.

  Let me know how it goes.  If this does not solve your problem, then I have the steps to perform a factory reset on this product to see if an internal reset will be able to get the device to work as expected.

• OfficeJet pro 8500: is my officejet pro 8500 store all scanned or copied information

  My Officejet pro 8500 dead.  Are there personal information stored in the printer I need to erase or destroy before recycling the machine?

  @No3putt, welcome to the Forums of HP,

  The printer may have stored recent incoming faxes in memory. You can restore the printer back to factory settings to delete all information.

  • Select the configuration Menu, tools, restore the settings by default, Yes.

  That should erase any information that you entered in the unit and you should be good to recycle!

  I hope this information helps you! If you want to thank me for my answer today, click on the below!

• hp officejet pro 8500 Mac has 910

  I've recently updated to Mavericks OSX 10.9 and now my iMac can't find our HP 8500 a (910 a) and installing the driver did not work.  It is not even appear on the list of available printers?  Any suggestions for Mac users?

  No problem MacMimi,

  Let's unplug the USB cable from the printer, leave the printer on and unplug the power cable, and then stop the Mac. After a minute and reconnect the power cable printer to turn back on the computer.

  Once the computer is back on, return to printing and scanning from the preferences system and then connect the USB cable to the printer. If the printer doesn't appear, there will be a few causes. It could be the USB cable, the port of the computer or, possibly, the port of the printer. Try another port on the Mac, if the printer still doesn't appear, try a different USB cable. If the problem persists, I can't believe that the USB port on the printer has gone wrong.

  Keep me posted.

• Compatibility between Mac Lion and HP Officejet Pro 8500 problem

  I've recently updated to Mac OS x Lion. I went to analyse today, but I get an error message on the connection between the scanner and the printer has been lost. The downloadable scanning utility does not seem to be made for Mac, let alone OS x Lion. Is there a work around or the update driver?

  First of all, download and install this: support.apple.com/kb/DL907

  Then, download and install the full features software: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-97933-2&cc=us&dlc=en&lc=en&os=219&product=4116838&sw_lang=

• OfficeJet Pro 8500 910 has continuously check printer displays. This process may take several minutes

  If I print a box poster jam or the paper tray problem, but they are fine. What is the solution?

  Hello

  This article should cover the problem you are experiencing. Give the steps described a shot and tell us if it helps.

  http://support.HP.com/us-en/document/c02142414

  Good luck!

• print only in black and yellow on the officejet pro 8500 Inc. has

  Hello

  I installed recentlly hed all 4 cartiges for my printer.

  all cartiges 940XL ginuine.

  It is not the first time installation and never problams hed.

  now I tried to cleen the printhead in the menu priter and allaigen printheads.

  allaigen faild and still only print in black and yellow...

  

  Help me please...  (Sorry for my bad English).

  Your printer has 4 color cartridges and 2 heads print, black share one and the other for the other two colors.
  If cleaning print head does not help, probably time to replace the print head: http://support.hp.com/us-en/document/c01623635

• The network file scanned Documents (PDF or JPG) = 0 (OfficeJet Pro 8500 has 910 bytes

  I have OfficeJet Pro 8500 910 has connected to the wired network with domain

  I created a shared network folder with read access to my computer (operating system windows 8 Pro X 64) through IP address of printer

  http://10.181.XX.xxx

  The shared folder has appeared on the screen officeJet and test with success, when I wear analysis on the officejet, the digitized file appeared on the network folder but with of size 0 bytes and does not open even it is pdf or jpg

  I have same door on the other computer is windows 7 PRo X 64 spouse for the same field and scanned documents open succefuly.

  Help, please

  My problem was solved by updating the HP 8500 has the latest firmware

  Thanks for trying to help me

• OfficeJet Pro 8500 has Premium - problem with printing PDF documents

  My boss has the printer/HP Officejet Pro 8500 Premium has in his office. He had problems with the printing of PDF documents. As a general rule, what print is either unintelligible or will have a black line at the top of many pages, even if it's just a 1 page document. No problems printing on other types of documents, only the PDF files. Is it possible to fix this? Thank you!

  Try the following setting and let me know any changes:

  Adobe Reader, launch the dialogue of the printer.

  Click on Advanced Options at the bottom of the dialog box.

  Check the Print as Image checkmart.

  Click OK to approve and try to print