Officejet Pro 8500 analysis has on Yosemite

I can't get my Officejet Pro 8500 Premium 910N a scanner on my MacBook Pro (Yosemite 10.10.2). It keeps telling me "software for this device is not installed. Scanner/printer does not recognize my MacBook in the network. My MacBook recognizes an Officejet in the network. I can print from my MacBook to the printer, so there is no communication between the two, it just won't scan.

I have:

Check updates (update Apple) no update available.

Reset printers

Done a permission repair disc

Several reboots

Uninstalled and reinstalled MacKeeper MacKeeper

Put new cartridges in the printer (HP-brand)

I'm seriously running out of options. Help?

Hello

The Apple icon click on about this Mac, and then click software update.

Click the Store the start menu and then reload this Page to get the latest drivers are available.

If no HP update is available, install it and try to scan the image.

If there is no update available, install follows him, and then try scanning of Image Capture or preview:

https://support.Apple.com/kb/DL907?locale=en_US

Please let me know if this is useful,

Shlomi

Tags: HP Printers

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