Officejet Pro 8500 analysis has on Yosemite
I can't get my Officejet Pro 8500 Premium 910N a scanner on my MacBook Pro (Yosemite 10.10.2). It keeps telling me "software for this device is not installed. Scanner/printer does not recognize my MacBook in the network. My MacBook recognizes an Officejet in the network. I can print from my MacBook to the printer, so there is no communication between the two, it just won't scan.
I have:
Check updates (update Apple) no update available.
Reset printers
Done a permission repair disc
Several reboots
Uninstalled and reinstalled MacKeeper MacKeeper
Put new cartridges in the printer (HP-brand)
I'm seriously running out of options. Help?
Hello
The Apple icon click on about this Mac, and then click software update.
Click the Store the start menu and then reload this Page to get the latest drivers are available.
If no HP update is available, install it and try to scan the image.
If there is no update available, install follows him, and then try scanning of Image Capture or preview:
https://support.Apple.com/kb/DL907?locale=en_US
Please let me know if this is useful,
Shlomi
Tags: HP Printers
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You will probably need to reinstall the HP software after an upgrade of the operating system.
Please follow the steps for exactly the problem and check for the difference:
Section ' can not analyze after upgrade to Windows 10 "should apply, or the"HP solutions Center can not run"or 'Scan is busy or in use' error with a connected printer"if it's the exact specified error when you try to open the HP solution... Center.
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Kind regards
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Hey 1265yankee,
I see that you have a problem of quality of the copy with your Officejet Pro 8500 (A910) a model-all-in-one. Have you tried to reset the printer hard and ensured that the device is connected to a wall outlet directly?
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Also, take a look at the steps in the document found here. The document is not directly applicable in the present case, but the steps are the same for your question.
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Hi @di43
I appreciate the troubleshooting you have already completed to solve the problem. I understand that the black ink not print as expected. Even if you already have some of the steps in the following document, I suggest you fill all the solutions advocated in the order they are presented, even if it means something you already tried; Printer prints a blank Page is not printing black or color of ink for the printer series e-all-in-one-HP Officejet Pro 8500.
I hope this helps.
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No problem MacMimi,
Let's unplug the USB cable from the printer, leave the printer on and unplug the power cable, and then stop the Mac. After a minute and reconnect the power cable printer to turn back on the computer.
Once the computer is back on, return to printing and scanning from the preferences system and then connect the USB cable to the printer. If the printer doesn't appear, there will be a few causes. It could be the USB cable, the port of the computer or, possibly, the port of the printer. Try another port on the Mac, if the printer still doesn't appear, try a different USB cable. If the problem persists, I can't believe that the USB port on the printer has gone wrong.
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Hello!
Is that what you have already installed the printer software in your computer?
If this isn't the case, run the disc that came with the printer and you will see the user interface for scanning.
For more information, click on the link below. It is precisely for your printer and the issue. Good luck!
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I installed recentlly hed all 4 cartiges for my printer.
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Help me please... (Sorry for my bad English).
Your printer has 4 color cartridges and 2 heads print, black share one and the other for the other two colors.
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Hello
This article should cover the problem you are experiencing. Give the steps described a shot and tell us if it helps.
http://support.HP.com/us-en/document/c02142414
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Dear Sir
could you please provide me with the HP officejet Pro 8500 (A910a) a software driver for MacBook pro (OS X Yosemite v10.10.2) everything in is not available on the site.
Kind regards
Hello Sabrina,
Welcome to the HP Forums.
I see that you need the software and drivers for your printer on the Mac 10.10 operating system.
The reason why you are not able to locate is simple because they are not available at this time.
I have a suggestion that you can try. Please click on the following link for HP v3.0 for OS X printer drivers.
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See you soon,.
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I have this same problem:
http://h30434.www3.HP.com/T5/other-printing-questions/HP-8500A-premium-A910-the-touch-screen-will-re...
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Thanks for the supportI read people talking about pushing the book button and the button nine as they plug the unit back in... I'm confused because my 8500 has isn't ONE of these buttons, unless there is a hidden pannel I don't know.
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Hello
The 8500 (A910) driver is not support printing posters.
To work around the problem, you can use another pilot who provide the required functionality:
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DOT4 if your printer is connected by USB
If standard TCP/IP network connection used.
And then click Next. - Click Windows Update in the list of printers, allow several minutes for what the list will apear again.
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Hello @billfern,
I understand that you were familiar problems of automatic document feeder on your HP Officejet Pro 8500 has more e-All-in-One Printer and after trying to solve the problem, you have found that when you lower the scanner the paper process would stop. I'm happy to hear that you were able to solve this specific problem by giving a bit of a slap to the printer. This certainly isn't a standard troubleshooting step, but one that I saw set a number of different problems!
In your case, I agree that there is a sensor or roller conflict occurring which is at the origin of the book of power question. This may be due to a defect of the real hardware or a programming problem. In all areas of document feeder, it is not so simple. There are many variables that can affect the document feeder Assembly. Some problems occur after crossing the media statement incorrect Assembly or an overload of the Assembly. Other problems occur if a part in the tray is physically broken. And some points can be caused by a programming problem. However, in all cases, if the charger is faulty a replacement of the entire unit would be necessary that the tray is not a replaceable part.
It is never a bad idea to update the programming on your machine. Even if your specific Officejet works at the present time, I would recommend sending the last update of the Firmware to it. You can download and run the update of the Firmware by clicking on here.
Thank you for joining the Forums of HP Support!
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