officjet 6700 scan computer wireless is currently unavailable windows 8.1

* Installed wireless officejet 6700 on Windows 8.1

* Automatic update of Windows is on

turned off firewalls

* wireless security off

* can print from windows

* can copy, scan and Fax Control Panel printer

* a given printer IP = 192.168.0.155 and able to ping and print.

* reinstalled software\drivers Online

software and firmware are up to date

* the printer is 20 ft of router

* HP Print doctor Scan fails on "Driver Check" and passes all other tests.

* in the course of running Microsoft Security Essentials

Problem:

Towards the end of the installation of the software's message:

"There is a problem communicating with the printer", narrow msg and install continues until the end.

Program "HP printer Assistant" on PC click on "Manage the Scan to Computer" and get the following msg:

"Scan of the computer is currently unavailable.

If I'm going wireless connection USB "Manage Scan to Computer" function works - no error.

HP Print doctor Scan fails on "Driver Check" and passes all other tests.

My pc has been again in 2012, came with windows 7. So, I upgraded to win 8.0 and later to win 8.1.

I tried everything suggested to get 'Hp Printer Assistant"to work with no joy.

Finally I decided to reinstall windows 8.1. Updated drive and installed windows. He now works for Hp Printer Wizard of wireless - no error. Can now fax and scan of my pc.

Something in windows 8.1 hanging upwards. Has taken ablout from 4 hours to reinstall windows. Now, I have to reinstall all my apps.

Thanks for all the help Hp.

Tags: HP Printers

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