OTP-S390 is not working through HDMI on my Sony KDL55EX710 TV. Works fine on another TV (naxa) via HDMI

I just bought a BDP - S390 Sony BluRay player.  When you are connected via HDMI to my TV Sony KDL55EX710, the BluRay logo appears and then the signal is lost.  My old player of Blu - Ray (Panasonic) has played fine is not the TV.  I also connected the BDP-S390 to my TV in the bedroom (naxa) via HDMI and it plays very well.  What is going on?  All products Sony shouldn't work with them?  I hope I don't have to return this player.

Hello
Welcome to the community of Sony.

You can try the following troubleshooting steps.

Press the STOP button on the BD Player for more than 10 seconds to reset the resolution of video output to the lowest resolution and check if it helps.
Also, be sure that the 'video output Format"is set to"HDMI"of the configuration [screen settings].
If the problem is still not resolved,

Turn off player and unplug the power cord from the electrical outlet.
Allow the unit to remain without electricity for one minute and then, plug it into the power outlet.
Turn off the TV, unplug it from the power outlet and plug it back again after one minute.
Disconnect, then reconnect the HDMI cable.

If my post answered your question, please mark it as an "accepted Solution".

Tags: Sony Products

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