p6310f reading of RAM PC3-8500 but has installed PC3-10600. What gives?

Here, I'm confused.  I bought your desktop p6310f with 6 GB of RAM.  I couldn't resist the temptation to fill the fourth slot with another stick of RAM, so I ordered a 2 GB of RAM PC3-10600 from Newegg key since it is what the three sticks that are installed in the machine - I removed the cover and looked. After installing stick I checked to see if it was ok by CPU - Z and SIW, and saw that the system has acknowledged the new stick (Patriot) PC3-8500.

I called the Patriot - and actually spoke to a person, who said that the system could be down the RAM because of a stick "odd" as opposed to a pair that would be preferable, though even there is no support dual channel on this system.  He also said he could be a limitation of the motherboard, and he said that HP have been difficult to resolve.  He told me to remove the three original sticks of RAM and install just the food a stick to see if she would recognize him as PC3-10600.  I did what he said, and the computer recognizes the stick as PC3-8500.  I tried to call food back but could not get through.

I removed the stick of Patriot and reinstalled three sticks of oem.  When I went into the BIOS it says that I have now three sticks of memory PC3-8500.  WHA -?  PC3-8500 all along was, and I didn't know?  She changed something by installing the stick of Patriot who will not change by itself unless I have reset the CMOS?

I went to a local Best Buy today where they had their version of this machine (p6310y) on the screen, but I could not get into the BIOS.  Guess they don't want not customers bricking the system...

A favor please, someone with a p6310f and who had not touched the RAM again: start the machine and go into the BIOS.  The first screen will tell what he has memory, the real rating-PC3-8500 MB or PC3-10600.  I suppose it's possible such HP got a good deal on these sticks of RAM, they put 'em in machines where their potential is not used.

TIA

Larry

Bristol, TN

Larry, this is the Product Specifications page for the computer.  If you look in the section titled "Memory", it shows "sustained speed PC3 10600 MB/s (message as PC3 8500).  It's a little confusing.  However, it seems that you are correct.  The motherboard can only use memory as PC3 8500.


Tags: HP Desktops

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