Pack care not HP Support Assistant recohnised

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• HP Envy m6 1105dx: HP Support Assistant does not open

  I can't open HP support Assistant. It was working fine. I read about the update to the latest BIOS and drivers to prevent the thermal shutdown. So I solved this problem by updating the latest BIOS and drivers. After that HP support Assistant does not open.

  I tried to uninstall and install. I did the system recovery - undo basically worth more of a day's work, updating things. Still can not HP support Assistant to open.

  Although the search of this forum, I found that many people have had this problem. We are recommended to update to the latest drivers. But if you do this, then you have other problems.

  We buy computers to help us do our job. But it's frustrating when we meet to spend days trying to bypass a system that does not work properly.

  Help, please!

  Hello! @RBpromise, thanks for the reply.

  That you were unable to download the support assistant by using the link provided.

  Please download HP support assistant using the link below.

  Link: http://ftp.hp.com/pub/softpaq/sp77001-77500/sp77062.exe

  I would like to know if it works!

  Have a great day!

• HP Support Assistant is unable to install the drivers wireless wireless device not recognized at startup

  Name and product number:

  HP Envy Sleekbook4 PC / / C2K72UA #ABA

  Intel Centrinto Wireless-N 2230

  Microsoft Kernel Debug network adapter

  Realtek PCIe GBE Family Controller

  USB - IF xHCI USB Host controller (Intel WiUSB)

  Inter 7 series / C216 Chipset Family USB Enhanced Host Controller - 1E26 (there is a similar device that works but ends with 1E2D)

  System Operalting:

  Latest Windows 8

  No error message.

  Changes:

  Uninstalled some things via the control panel (I don't know where I can find a newspaper which has been uninstalled)

  Attempt to system restore and it failed.

  My diagnosis:

  First of all, some info on why the devices do not work.

  The USB controller claims there are insufficient system resources to complete the API. However, I am only using about 20% of my memory and my hard drive. If I deactivate and reactivate the device through Device Manager it starts working until the computer passes in mode 'sleep' or reboots.

  The Realtek PCIe controller and Intel Centrino Wireless adapter simply read {operation failed}. If I disable and re-enable these devices via Device Manager they begin to work until the computer mode "sleep" or reboots.

  The Microsoft Kernel Debug network adapter "is not present, is not working properly or is not all its drivers installed."

  Intel WiUSB - windows cannot load the drivers for this device (code 31).

  The HP support assistant tries to download and install "Wireless for windows drivers 8. The download succeeds, but the installation fails.

  At startup, windows thinks that there are no network adapters (other than bluetooth). After the reboot of the devices from the Device Manager, they appear in the section of the network adapters.

  Thank you in advance for reading this and any help you may be able to offer,

  Tim

  I see. Unfortunately, the failure of the short DST means that the hard drive needs to be replaced. The computer is still under warranty?

  If so, you can contact HP Technical Support and ask them to send you a replacement. This replacement will come with recovery media. If you don't have an external CD drive, make sure you request a recovery rather than recovery disks USB. They should know that the model already, but, I would make sure. Once you have received the new hard disk, you will need to send the back of an old man in this same area, using the provided shipping label. The technician on the phone will give you the details on that.

  HP 1-800-474-6836 Technical Support

  If the computer is out of warranty, you can replace it with any HDD notebook 2.5 ". If you need help choosing a car, let me know

• HP Support Assistant hangs and then crashes... reinstall does not

  Hoping someone can help me find the support Wizard, v7.0.39.15 is not installed.

  I have a HP ENVY 7200 dv6t Select Edition running Windows 8 64 bits; bought 1/2013

  Wizard support in the status bar indicates there are updates but if I run the wizard of support:

  • It brings together information
  • Scan your system
  • then always crashes (> 1 hr) on the preparation of the list of actions possibly Windows pops up saying the application responds more... and it stops.

  I tried:

  1. Uninstall from the control panel, download the latest version and reinstall (v7.0.39.15)... same result.
  2. Uninstall via Windows MrFixit for 64-bit systems, reinstalling... same result.
  3. Contact HP Chat... they repeat #1.., same result then tried to disable all unnecessary services... same result.
  4. Ultimately on the cat people asked me to do a restore system... at which point I refused given that all other software on my machine works well... I don't want to nuke my entire machine to fix the support Wizard.

  I guess that there are others in a similar situation... ironic that the software that is supposed to help me seems irreparable

  Anyone else have similar problems?

  Hey everyone following this thread I found a fix that has my back work support Assistant!

  Unfortunately, no help from HP, no fixed but less.

  To fix it, I changed the properties to launch Windows 7 compatibility mode and checked the run with administrator permissions. Don't know who did it, don't care really... my HP support assistant is back from work

  Here is a screenshot of properties that worked for me

  I hope this helps someone else... I got way more that I gave.

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Support Assistant does not - SOLVED

  Hi all. My Assistant Support HP just upgraded to the new and does not work to search for updates at all. He goes on to say that he will search for drivers on - such and such date, then then I'll watch, and he will have a new date and said its never been updated. When I click Refresh, he said 'shutdown. Please wait... »

  When left alone for a minute he uses almost HALF of my computer resources, then I kill the process such that it does not show its actually nothing.

  I tried to reinstall the old, only of him have updated to the new one anyway... Any ideas would be greatly appreciated.

  HP-DV6929WM. Intel Core i7-26630QM. 6 GB OF RAM. 750 GB hard drive.

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the laptop.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP Envy Phoenix h9 - 1420t: Support Assistant will be not updated

  Computer model: HP Envy Phoenix h9 - 1420t

  OS: Win 8.1 Pro 64-bit

  HP Support Assistant

  Version: 8.3.27.17

  Framework: 12.5.26.37

  Since the upgrade to the latest version of the Support Assistant, I am unable to check the updates. The program has successfully completed phase "connect to HP servers", but then fails (x-watch gray instead of green check mark) to complete the remaining steps:

  • Download messages and updates of definition
  • Gathering configuration information
  • Scan your system
  • Preparation of the list of actions

  Any suggestions on arises at work?

  The steps I've tried: uninstallation with Revouninstaller, resettlement, reset

  @troubleshoot411, welcome to the forum.

  I agree with using Revo.  This is my go to app for malware.  When you used Revo, you use the advanced option?  This will not only remove the program from the HARD disk, but it removes remnants of the BIOS.  If this is not the case, this could be the problem.  I suggest to try the advanced option to remove HPSA and shut down the computer.  Then, start and reinstall HPSA here.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Should I Uninstall HP Support Assistant? If this is not the case, how to manage settings?

  Hi, new and first post so I'm not sure if this is the appropriate place, I hope that someone will tell me otherwise.  Have computer laptop Pavilion G72 9 months with OS Win 7.  I was wondering if I can uninstall HP Support Assistant on it (not really computers does) so that it won't keep coming and wanting to do things - or me for them, do on the computer?  I'm not entirely sure that it's a necessary software and will occupy the space and not something there.  Would really appreciate if someone can advise on this please, thanks in advance for your help.

  assle

  Mumbodog wrote:
  

  There are settings in the Support Wizard to disable certain features or reminders, some reminders are important, such as updates of software and the driver.

  When you have time HPSA opened by the Group of all programs and take some time to learn what it does and how to disable some reminders.

  You can uninstall it but are not recommended.

  I'm thinking the samething.

  "BUT" decided that since I'm not afraid and I'm glad to see things to see how they work went and adjusted the settings.

  I put so he can search for updates, "BUT" Let me decide wither to install them or not.

  It is important to keep an update to my view, so that you can keep your drivers up to date apps.

  The part of the maintenance of it I simply turned off altogether.

  I prefer to use other applications and Windows applications by default to keep my PC at its most beautiful.

  And I my maintenance once a week, most of the time, twice if not three times/manual including virus scans.

  Asst of support is very useful in many other ways just, troubleshooting, ease of access to different technical support Options, etc. of the Explorer.

  I like a user private companions would no longer advise...

• HP Support Assistant on my laptop or desktop does not detect the other machine.

  HP Support Assistant on my desktop or my laptop does not detect the other machine.  They are both on the same network.  Both are HP machines. Both are running Windows 10.  Is normal.  I would like to kind of monitor my desktop with my laptop when I'm away from home.

  @bmedbury

  The behavior you describe is normal - the HP Support Assistant is a program "per computer", in other words, each program HPSA lies and keeps track of just a computer on which the program is installed.

  When you see a post that will help you,

  Who inspires you, gives a cool idea,

  Or you learn something new.

  Click the 'Thumbs Up' on this post.

  My answer-click accept as Solution to help others find answers.

• HP ProDesk 600 G1 SFF: HP ProDesk 600 G1 SFF: HP Support Assistant is not able to download updates

  Hello

  We have two identical computers HP SFF ProDesk 600 G1 running Windows 10 (64-bit) with the latest Windows updates installed. On two of them today, I installed the HP Support Assistant. The version information of the help Wizard says:

  HP Support Assistant: 8.3.27.17

  Framework: 12.5.26.37

  Configuration files: 8.0.6294.2155

  Contact information: 37386108

  All updates to the support Assistant software have been installed on both machines.

  Everything on one of the computers in Office Support Assistant works very well and can download and install the updates that are available on the other machine, the update process stops before downloading updates with the following screen:

  

  Several rounds of uninstall/reinstall (with reboots after each step) did not help to remedy this problem.

  Any advice would be greatly appreciated.

  Best regards, Hans-Georg

  Hello

  by an another uninstalling the adapter Assistant and framework support (with deletion of all stored data) and resettlement after the problem could be solved.
  Best regards, Hans-Georg

• OfficeJet 6700: HP Support Assistant messages will not delete

  On my taskbar, the HP Support Assistant icon has a yellow triangle.  When I open the Help Assistant, I see three messages.

  A message is on one out of question paper and paper for my printer power supply problem, the second is on HP printers cannot send or receive faxes, and the third is close to the fax failures.  All messages have been read, and then I click on the trash can icon to delete the message.  I get a message indicating that I have no messages, but does not have the yellow triangle.  I close the wizard for help, and the yellow triangle still does not go away.  Next time I open the wizard using the same three messages are there again.  How can I get rid of these messages other than the wizard for help uninstalling?

  I don't feel the problems mentioned in the messages.  I sent a fax this afternoon without any problems.

  Gary

  Hi Gary,.

  Did you follow the following steps?

  http://support.HP.com/us-en/document/c03467905#AbT4

  You see the symbol X as described? (as you have description seems different from that described by the article)

  You have the latest version of HP Support Assistant installed?

  http://WWW8.HP.com/us/en/campaigns/hpsupportassistant/hpsupport.html#.V6wFZa0ht_l

• Do not update HP support Assistant / system restore does not work

  Couple of problems-

  (1) got downloaded the HP support assistant; But it says there is "no new updates". When I check the HP site, there. Why is it not download these updates?

  (2) it is impossible to use the "restore point", as it is like "error - try again"

  It is likely that most of these pilots is already installed in your computer. The date on the home page for each of them, often does not reflect the effective date, the pilot was created or how long it has been available. You can find the effective date of a driver in the details. The date on the home page reflects more when entry has been changed for any reason, or set to date.

• HP support assistant-contact technical support does not

  I love my computer hp laptop Dv7 7250 Envy.  I used HP Support Assistant for various problems and updates.  This morning, I tried to use technical support and now it does not work.  I am running Windows 8 and recently installed updates.  HP Support Assistant version on my laptop is 7.0.39.15.

  Hey spectre0707,
  
  Try to uninstall HP Support Assistant and then re-install.
  
  First, download the latest version: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-110990-1 & cc = us & dlc = in & lc = on & os = 4132 & product = 5316947 & sw_lang =
  
  Then, open Control Panel, go to programs and features and locate HP Support Assistant in the list and right-click on it, then click on uninstall. Once that is done, install it using the file that you downloaded from the link above.
  
  Although, if you are looking to contact the Technical Support for another question immediately, you can use this link:
  http://WWW8.HP.com/us/en/contact-HP/contact.html
  
  In addition, we are happy to help you here on the forums! So, feel free to start a new thread with the problem you are having, maybe we can help you.

• LaserJet Pro 1606dn: HP Support Assistant does not recognize my Pro Laserjet 1606

  My printer has a problem.

  It is connected via an Ethernet cable and a router for three computers.  He works very well until yesterday when it ceased to print jobs sent to it, but no error message showed on the computer that sent it, and the document showed that the impression in the queue.  I deleted the jobs and tried to print a Test Page from the control panel.   The printer then crossed the entire stack of paper in the tray for printing a single line of gibberish at the bottom of each page!

  Then, a message appeared when I selected the printer icon in Control Panel that he needed attention, but gave no indication of the problem.

  I downloaded and reinstalled the latest version of the driver and also the HP "Support Assistant" software.  However, the help Wizard can not find the device cannot start if even a diagnosis.  However, if I remove the device and then reinstall Windows recognizes it, although this problem did not correct the issue.

  Where should I go from here?

  Hello @ChrisTee,

  It is a great place to get help! I read your post and see that the printer keeps printing gibberish. I want to help you solve this problem.

  Clear the record of spool and restart the print spooler.

  Clear printer spooler files and select the Spooler Service.
  In desktop mode, press the Windows key and R at the same time, to show the command line run.
  1 type "Services.msc" (without the quotes).
  2. double-click on "Printer Spooler" in the Services list.
  3. click on stop, and then click OK.
  4. navigate to '% WINDIR%\system32\spool\printers', right-click on the document and left click to delete the job.
  5 run "Services.msc" (without the quotes).
  6 double click on "Printer Spooler" in the Services list.
  7. click on start. In the Startup Type list, make sure that "Automatic" is selected and click OK.

  Disable bidirectional Support on each computer to see if that helps.

  Devices and printers, click with the right button on the printer and click on printer properties.

  Click the Ports tab.

  Bidirectional support uncheck activate.

  Click on apply and OK.

  I submitted this document to a few steps to try, to see if it will solve the problem: solve strange, deformed or illogical text, printing incomplete, or lack of text or graphics.

  You can click on the "accept as a Solution" If the problem is resolved and the 'Thumbs Up' for my effort. Please hold me. Good luck!

• Want H8 PC: last version of hp support assistant will not work

  I used HP support assistant, version 7.7.34.34. I checked to see if there was a newer version and there was. I downloaded it. Everything seemed to go well in the installation, even if slowly. When everything was done, I clicked on the new icon and nothing happened. I restarted the computer and still once clicked on the icon for HP support and once again the program does not start. I went to the file in program files and clicked on the .exe file... same result. Then I uninstalled the new version and recharged the old version and it works perfectly.

  I am running windows 8.1 64 bit, HP Envy H8 PC.  I have another computer HP Envy in my office space, and it updated perfectly.

  Any ideas?

  uninstalled old version, systemroot, downloaded the new version...

  and it worked this time!

  not sure what was different, but thank you and it's good to have an updated version.