Paid for the plan of photography, but still the trial comes...
How can I Exchange and use my PS and LR correctly? When I start to run software that they ask the serial number which I can't find in any email from Adobe. I paid for the plan of photography. Could someone help please? Thank you, Helga
Log, activation, or connection errors. CS5.5 and later, Acrobat DC
https://helpx.Adobe.com/x-productkb/policy-pricing/activation-network-issues.html
Tags: Adobe
Similar Questions
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Paid for photoshop and lightroom. But still asking me to purchase.
I got a trial of photoshop and lightroom. I bought it with a different Adobe ID, but nothing happens. They ask me to buy it again. (I am connected everywhere with the ID with which I bought)
What should I do now? It's CC photography that I bought. Monthly payment.
(Apple, macbook)
I have already spoken on the chat help. But I fixed it after some searching on Google and a lot of trial and error
Everything works now. Thank you stretch! Very much appreciated.
Giel
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I paid for the plan of "Individuals" but my apps still in trial mode 30 days. Any advise?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I paid for the following year of usig creative cloud, but the product is still in the expired State
Despite I see the transaction succeed in the properties of the product. I can't open Photoshop: it
say that I did not have a license. What I can do in such situation and how I can use Photoshop now?
[Duplicate message deleted... post the same question more than once is confusing... MOD]
[This is an open forum, not a direct line to Adobe support... you have to wait a response]
Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial
- and Troubleshooting FAQ https://forums.adobe.com/thread/1962238
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-If you have more than one email, but of course you use linked to your subscription
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html
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I paid for the product, but it is still a demo! And I've paid twice!
I paid for the product, but it is still a demo! And I've paid twice!
[moderate]
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I paid for the CC photography package ($ 9.99 / month) but when I go in my interface it does give me the option to download photoshop and lightroom. He said just buy now and trying to make me pay all over again.
Hello
Make sure that you are connected to ID Adobe Correct.
For more information, please visit:-https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html
Hope this helps!
-
someone from adobe can help immediately please? I've already paid for the 1 year plan and your system tells me that I have only 30 days trial
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
-
I have paid for creative cloud photoshop & lightroom, but can not download because of the incompatibility of the system. I have Mac OS Lion 10.7.5. What are my options?
1 - upgrade your Mac OS to something compatible
Requirements for programs of cloud... scroll down and check each program
-http://helpx.adobe.com/creative-cloud/system-requirements.html
2 - return to https://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-
Just got registered and paid for the clouds, but it now says my ios 10.6.8 isn't it - how make it past this? Is there an older version that I use, and if yes, what should I do then? There is no weekend help...
Previous through Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous
- and if you have Cloud application manager 2015 https://forums.adobe.com/thread/1906752 of difference
Cancel see answer #1 in https://forums.adobe.com/thread/2023066 - includes a link to Chat from Monday to Friday
Or, update your Mac to a new operating system
-
I paid for the Pro account paid feature still does not work
I paid for the Pro account paid feature still does not work
Hi davidv92782444,
Make sure that you open the PDF in Acrobat Pro MS download and install Adobe Acrobat DC to use the Acrobat features not in Acrobat Reader ms, both are different applications.
Kind regards
Nicos -
Hello, I had paid for the creative but not access, with Juliette deroche sister cloud account, thank you
A cloud subscription is linked to the Adobe ID of the person who purchased the subscription
YOU can install and activate on 2 computers, but two activations cannot be used at the same time
If you give your sister your credential, you can not both use your subscription at the same time
Cloud license allows 2 activations http://www.adobe.com/legal/licenses-terms.html
-Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
-Windows or Mac has no importance... 2 on the same operating system or 1 on each
-Two activations may NOT be used at the same time (noted in the link above of the license)
-
I ordered Creative Cloud student 3 days, but always my order is on hold and my license is wile test I've already paid for the license. Is this normal? How long should I wait?
Hi omar abdallah,.
Please see:
https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html
Let us know if that helps.
Concerning
Megha Rawat
-
Paid for the month for the month, but the service is not enabled
Hello
I paid for the month on month service to HAVE today. The money has been charged, but the service is not enabled. Help, please
Hi Alain,
Your order has not yet been processed.
Please contact support:
If you want to use it quickly. You can download the free trial at the bottom of the link:
https://creative.Adobe.com/products/download/Illustrator?promoid=KLYUT
I hope this helps.
Concerning
Megha Rawat
-
I paid for the student package last year, but it won't download indesign or photoshop? It says trial has expired! What should I do?
Log, activation, or connection errors. CS5.5 and later versions
Mylenium
-
paid for the subscription, but Muse CC does not work, he asks me the serial number
paid for the subscription, but Muse CC does not work, he asks me the serial number, any help?
Hello
Depending on your operating system, please try the following steps
Windows
- Click on the start"" menu. Select "All programs" and then "accessories."
- Right click on "Notepad" and select "run as Administrator"
- Click "Continue" on the "Windows needs your permission" dialog box
- When Notepad opens, click file, and then select open
- In the file name field, type the following text:
- C:\Windows\System32\Drivers\etc\hosts
- If all of the entries in the host file include keywords such as "adobe", remove these entries. These are used for the purchase of licenses Adobe.
- From the menu, select 'file', 'save' after changing
- Restart the Muse
Macintosh
- Click the "Finder". Select the folder "Applications".
- Open the "Utilities" folder and select "Terminal".
- Type the following command:
- sudo nano/etc/hosts
- Enter the password associated with the user of the OS when prompted
- If all of the entries in the host file include keywords such as "adobe", remove these entries. These are used for the purchase of licenses Adobe.
- Press CTRL + o to save the file
- Press Ctrl + x to close the file
- Restart the Muse
Let me know the result
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