Paid subscription, always the trial expiration message

Similar Questions

• After paying the subscription, always the trial

  Yesterday I received an annual subscription for Acrobat Reader DC Pro, but whenever I tried to turn it on, it says "trial has expired". Remove the old version, I reset my computer (Mac) about 4 times and nothing. So I canceled the subscription because I could not find any help, my annual subscription does not help, but this forum, but I see that I'm the first month already charged on my card.

  So, if you're going to get paid anyway, can you at least help me to activate it? or could refund you my money please?

  I am very disappointed by Adobe.

  Hi luisc76553397 ,

  We are sorry for the inconvenience.

  If you cancelled the subscription, you would not be able to activate it.

  You can contact the customer service: contact the customer service of the refund for the first month.

  Let us know if you need additional assistance.

  Concerning

  Sarojini

• I have purchased the monthly pack of LR and PS for my iMac but appear always as "evaluation period". I have another LR and PS pack installed on my MacBook Air ajd it works ok. What should I do to unlock the "trial period" message, when I start LR o PS?

  I have purchased the monthly pack of LR and PS for my iMac but appear always as "evaluation period". I have another LR and PS pack installed on my MacBook Air ajd it works ok. What should I do to unlock the "trial period" message, when I start LR o PS?

  Hello

  Please see the links below:

  Connect and disconnect activate Cloud Creative applications

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Enable and disable Adobe products

  Creating cloud connection errors

  Creating cloud app request serial number

  Let us know if that helps.

  Kind regards

  BANI

• Updated made my paid subscription to a trial.

  After you install update Adobe CC 2015, Photoshop, Illustrator and InDesign, all say "Start trial" despite a paid subscription to the company's account. I tried to do: Creative Cloud applications unexpectedly back in the test mode. CS6, CCM but it does not seem to apply to this situation. There is no "help > deactivate" option, it seems.

  What I do contact the telephone support line for this problem or can it be repaired everything simply? I tried to restart the PC after the updates have been installed and the only thing that's happened is Photoshop should be updated again, but all three still think that we must begin a trial.

  See link below and check:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Beginning of the Hosts file:

  1) go to C:\Windows\System32\drivers\etc and locate the file named hosts inside the folder etc.

  Copy 2) guests of the file on the desktop and even open with Notepad.

  Let me know if you see any Adobe Scriptures like 127.0.0.1 activate.adobe.com... etc?

• I bought creative photography cloud and I managed to install Lightroom, but I am unable to install Photoshop (which must be included in the package) - the question is that, in the creative menu cloud app PS is always the trial version (which will be ex

  I bought creative photography cloud and I managed to install Lightroom, but I am unable to install Photoshop (which must be included in the package) - the problem is that in the creative menu cloud soft PS is always the trial version (which ends in 3 days) and the only option is to click on the 'buy now '. How can I download the full version of PS cc?

  Hi filippof9777091

  Please try the following steps to resolve this problem:

  1. Rename the folder SLCache in SLCacheold, present at the following location:

  Windows: C:\Program Files (x 86) \Common Files\Adobe

  Mac: System/Library/Application Support / Adobe

  2. Rename SLStore file toSLStoreold, present at the following location:

  Windows: C:\ProgramData\Adobe

  Mac: System/Library/Application Support / Adobe

  3 Rename the OOBE OOBEOLD folder

  Windows : C:\Users\User name\AppData\Local\Adobe

  MAC: ~/Library/Application Support/Adobe

  Later, please try: connect and disconnect activate Cloud Creative applications

  Kind regards

  Rahul

• Help help please [paid subscription shows as trial]

  Hi all

  I have the student monthly subscription. It is the second month. I got my Bill, but I can't use the software. For example, when I open illustrator "your trial has expired"; When I now click enabled on my account, adobe said that I already have. I'm stuck and cannot work. I have important work to do tomorrow. Help me please

  [Title edited for clarity... MOD]

  Back to the https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html of the trial

  or

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -If you have more than one email, but of course you use linked to your subscription

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -https://helpx.adobe.com/x-productkb/policy-pricing/activate-deactivate-products.html

• Unauthorized access, after the trial expires

  I got the trial of DPS, it is now expired, so I see access not allowed - you have no permission message, etc. I tried several times to contact Adobe by various means - no response - no surprises! I'm a DPS Certified Adobe instructor, I need to see the/train customer perspective in what is happing in the world of Adobe DPS - I can't, but I can say for them, it's that there are great alternatives out there, Twixl, Aquafadas, In5 Mag +, etc. These people will talk to you, they will be transparent about everything, including costs. I agree that DPS 2015 should be only price wise for a certain segment of the market and Adobe apparently now have no interest in the market of the other segments, but come on Adobe - talk to us and let us at least power free trial/test/train your product.

  
  

  In the words of Pink Floyd "Is there anybody out there?

  Hello Peter,.

  You can contact me at ktukker (a) adobe.com? Please provide the information that you used to register for the 30 day trial.

  The 30 day trial is available to freely test the product. On request, the trial can be extended to 60 or 90 days on request in order to allow more time evaluation.

  With sincere friendships.

  KlaasJan Tukker

  Adobe

• Get the Trial Version message after buying cs6

  I don't know what to do. I get a trial version message each week and I bought CS6 extended 6 months ago and have a serial number! I enter my serial number each time and the message disappears, but then returned. Whats going to happen when he thinks that my trial version is out of stock? I'm going to lose my program of cs6 photoshop I already paid for and use for 6 months? Im very concerned. Help, please. Thank you, my best, rick

  Hi Rick,

  It has just been announced and should solve your problem (ping back if it is not).

  Kind regards

  Steve

  We released today Photoshop update version 13.0.4 (for perpetual Mac clients) and 13.1.2 (for cc members, Mac and Windows), this issue of license:

  • Trial is displayed when you open Photoshop CS6 - when you open a copy of Photoshop CS6 which you bought, a notice that you can try this product for 30 days

  How to get the update

  1. in Photoshop, choose Help > updates.
  2. the Adobe Application Manager will launch. Select Adobe Photoshop CS6 and updated.

  l http://blogs.adobe.com/crawlspace/2013/01/Photoshop-13-0-413-1-2-updates-now-available.htm

• Photoshop and After Effects of the trial expired, but I'm still paying?

  Hello

  In June, I bought access to CC Photoshop and after effects CC. I absolutely loved and I want to continue to use it but my creative cloud indicates that the trial on the two have expired. I can see my bank account that adobe charged me twice for $ 9.99. Once for June and now again for July. I do need to update creative cloud or something?

  Jakob love

  Hi Jakob,

  Please check the help below document:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Kind regards

  Sheena

• The Trial Version message

  How to stop the Trial Version Messagedu popping up on Acrobat XI Pro Trial?  I installed the free trial first.  Used a few days and then upgarde to XI Pro to my STandard Version.

  Hi Roman,

  Welcome to the community!

  You must have obtained the serial number when you upgraded, right?

  Please click on button license this software testing message pop up and sign, after put in the serial number to activate.

  PS: It could ask the serial number Acrobat Standard, please keep this practice.

  Thank you!

  Ankit

• Upgrade to a paid subscription of the creative cloud Adobe trying to go live

  I'm trying to push a live site and I wonder: "upgrading to a paid membership of the Adobe Creative cloud" (of course I already have a...)

  What good? Any ideas anyone?

  -Mark
  

  Hi Mark,

  This issue should now be resolved and able to add your domain name and go live as required for the site.

  Our apologies for this.

  -Sidney

• I paid 19.99 monthly subscription as a student and downloaded creative cloud but applications have a "trial expired" message, what should I do?

  What can I do to fix this?

  I am using Windows 7 I have disconnected several times and signed again.  I've also uninstalled twice creative cloud and installed again, but still not the same error

• LR to the trial expired although I have subscription photographer CC

  I saw other people with similar problems and it seems to be in their account settings. I tried several times to signature, but always have the same question. My creative Cloud application says I'm aware, but as soon as I open LR turns into test expired.

  Help, please

  Thank you

  Paul

  Well I advise you to Contact Customer Service as technical troubleshooting may be required.

• Microsoft Update Web site are asked to download something? Now my fully paid version and the trial CD are completely blocked.

  Hello
  On one of my pc's I had two versions of Windows XP Pro my fully paid version and a version of 120 day trial CD that came with my new paid for Microsoft Training Kit book #2. I was using on my virtual machine to remove malware and viruses practice on Windows XP without infecting my host pc. The problem is I was infecting the virtual machine with some real nasty virus on average 20 virus samples per day. After getting a viruse lock Em all the bad guys, a relocation was my only option. I never came close with a 10 days of my free trial. Then, your stupid Update site wanted to download something? Then my fully paid version is no longer me lock out of my pc? Funny as. Looks like Microsoft has done something to my fully released version to stop it running? I have six pc and began to change their everywhere for Ubuntu 10.04 Lucid. I'd rather give up my Windows operating system to be manipulated and held hostage by Microsoft.
  These six will be the last Windows OS that will use or buy.
  I hope you see that your strong attitude to a dying OS will cost a lot of customers. I installed Ubuntu on all the PCs I've fixed since you me locked out of my machine. My clients will be bow not down to you and nor will I.

  Then restarted and would not even load Windows XP host as he stopped on my keyboard, my mouse and numbers. It was right after the download and execution of what is from Microsoft Update Web site.

  As previously stated, more details needed. You can see the desktop? Is it just that your devices (mouse, keyboard) do not work?

  You can also try to start safe mode to see if it works. Restart your computer, press the F8 key before the Windows logo appears and select Safe Mode from the list.

• Lightroom and Photoshop do not start. Said the trial expired at the time where I package monthly.

  I keep trying to start lightroom and it says sign in. If I log in and it goes to the screen thank you. But the sign in screen is constantly coming back while lightroom does not start. I went to CC app and it says trial. I pay for monthly subscription, so I don't know what is happening. I removed the opm.db and that did not work. Closed low Adobe all programs in the Task Manager and restarted. Same thing. Signed in and out. Nothing works. It was fine last time I used lightroom and PS a few days ago.

  I think the best option would be to contact support about what they can even remote into your machine to check. https://helpx.Adobe.com/contact.html

  Let us know in the case of any problem.

  Concerning

  Stéphane