Pavilion 15 n096ea: screen is black, no cursor no nothing!

Hi, my wifi suddenly stopped working. Device Manager showed the Code 10. Drivers would not be up-to-date as I did a system restore to a point before the last automatic update to see if it changed anything. Restoration has been a mistake--I didn't get the message. Now computer laptop does not start on the desktop. Shows HP logo, and then black screen. No cursor, can not access safe mode, will not restart. Sometimes displays "the instruction at 0x40028e28 referenced memory at 0x00000000 memory can not be read". Hit ok = black again. Any thoughts? Thank you

Hello @meerkat95,

Welcome to the Forums of HP Support! It's a good place to find the help you need, so many other users, the HP experts and other members of the support staff.

I understand that you are having a problem with your laptop won't start does not and wanted to help!

Please see the following documents and let me know how it goes:

Computers laptops HP - computer won't start (Windows 8)

HP Notebook PC - troubleshooting screens black with no start-up or start-up error message

Please let me know if this information has been helpful by clicking the thumbs up below.

Kind regards!

Tags: Notebooks

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