Pavilion 17-e019dx Windows 8 guard reset itself to factory settings removes EVERYTHING! :(

Hi everyone, I really need the helpful comments here, I m going crazy!

I bought this computer HP Pavilion 17 laptop-e019dx at best buy not long... already have a problem with a windows 8.1 update, but anyway...

I did a system restore and it is up to windows 8, fine, then all of a sudden I turn the laptop on another day, and without warning it resets to factory settings ... no account picture, no wallpaper, dates back to Bing is the default, the screen has IE search engine, File Explorer, store and office on it and nothing else... all my settings and customization is gone... but more importantly ALL MY pictures, videos, music, and all files are GONE!  SO FRUSTRATING!

After MANY hours (a few days), I was able to recover most of the pictures which is what I've really supported on most. Saved USB´s, disks and creates a new partition ¨ Local disk (D ¨ where I saved all my files.) When the system resets itself, it resets only Local disc c, so my files are in D:... I can go back to everything being the same accomplishment the thing to restore the whole system again... but 1 or 2 days later, it resets everything new and need to start as if I just opened it from its box... non-stop... very frustrating because it takes time to restore and do not know it s good to continue to do that on the computer...

Sorry for the long story, any help would be greatly appreciated!

Hello kcno58. Thanks for posting on the HP Forums. I understand that the computer itself restores the default settings. I will do my best to help you!

You have a program installed before other troubleshooting, named 'Deep Freeze' procedures. It is a program which will reinstall the operating system, once the computer is turned on, sometimes. For more information on this program, please see this site: Deep Freeze (software)

If this isn't the case, I would make a repair of the operating system. To do this, follow these steps:

1 turn on the computer with the installation DVD or USB. Then, start Windows 8 with him.

2. follow all the instructions until you see "Repair your computer" and select "troubleshooting."

3. go to "Advanced Options", select "Automatic repair" and the operating system.

Now, the operating system to repair itself. Once this is done, please let me know the results. I'm only here to help!

Mario

Tags: Notebooks

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