PC - Doctor and hard drive test results

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• Hard drive test failed

  Hello

  I have a laptop HP G72t-200 model.

  I had some computer problems, so I decided to do a hard drive test. While making the diagnosis, I got an error. This is the exact report:

  Test Drive: 1

  Smart Check: spent

  DST short: FAILURE

  FAILURE ID: PUXRWF-5526LK-XD0036-60WF03

  Product ID: WJ746AV

  Anyone has any info on this specific error? Let me know!

  Hello

  The error code will be a Smart failure or disk Self Test - in both cases, this would indicate that hard is defective and must be replaced.

  If your laptop is still under warranty, contact HP and arrange for the disk replaced - you can check the status of your warranty here.

  If you live in the United States, contact HP here.

  If you are in another part of the world, begin here.

  If you are out of warranty and would like a guide to replacing the hard drive yourself, let me know.

  Kind regards

  DP - K

• hard drive test failure

  Hello, I receive the text next message when I swtich the laptop on:

  "SMART hard drive control has detected an imminent failure. To ensure no loss of data, please save the content immediately and run Diagnostics in the Testin hard drive system.

  "Hard disk 1 (301).

  When I run the hard drive test in the diagnostic system, this appears:

  "Road test: 1."

  HDD SMART Check: FAILURE

  FAILURE ID: PTR04C-6LD763-MFPWWJ-60VF03

  Hard drive 1

  "Test drive: FAILED.

  When I start the laptop works fine, internet and all other devices work, scanning local disk C: and D: Recovery detects any errors. I tried to update it, but the message still appears.

  I wonder what may be the problem, any suggestions?

  The laptop never gave me a prblem to date, I bought it a year ago, last week I had to change the DVD player, which was the only change I had to make. After that, I started to have problems with him, like blue screens, indicating "Critical process is dead" and "kernel data page mistakenly".

  I also CD/DVD given to me at the time of the purchase, which I think are necessary for backup and recovery, but I don't know how they actually work.

  Thank you.

  Hello
  
  Back up any personal data in external hard drive as soon as possible.
  
  Call HP for replacement & take note of the ID of failure.
  
  If your laptop is still under warranty, contact HP and arrange for the replaced disk - you can check your warranty here status: http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=us & dlc = in & lang = to & lc = in & product = 4221435 & task =
  
  If you live in the United States, contact HP here:
  http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1
  
  If you are in another part of the world, start here:
  http://welcome.HP.com/country/W1/en/contact_us.html
  
  Once this is done, simply use your recovery DVD to reinstall the operating system on the new drive.
  
  If you do not have your recovery discs, you can order a replacement set using the link below.
  
  http://support.HP.com/us-en/document/c00810334
  
  If you have a problem with this link, order them directly from HP.
  
  If you live in the United States, contact HP here: http://welcome.hp.com/country/us/en/contact/phone_assist.html#section1
  
  If you are in another part of the world, start here: http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
  
  Hope this helps,
  
  Thank you
  
  * "ACCEPT MY SOLUTION" to HELP others THE PROBLEM SIMILAR & CLICK KUDOS TO APPRECIATE MY ANSWER *.

• main hard drive test giving fault

  I was installing antivirus software on my hp pavilion 1303au g4. After some time it freezes so manually restarted. Restart windows give me code error 0xc00000e9. I selected the system diagnostics in the bios and the selected hard drive test he gave me a fault 4% fine in full test and quick, but he went from smart hard drive test. Vulnerabilities error codes 0305 and 0303. Please help me I am a student and I have to finish my work. Help, please...

  Hi kit777,

  Welcome to the HP Forums!

  I would like to take a moment and thank you for using the forum, it's a great place to find answers. You have the best experience in the HP forum, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I see that when you tried to install an Anti virus software that you have received this error "0xc00000e9. It is usually indicatvie of a hard disk problem. The fact that the test drive is not also a 4%, confirms that the hard drive has problems.

  I strongly recommend to back up your data to avoid loss.

  You can try these step to help.

  Restart your laptop and press F8 shorten once per second to enter advanced startup options

  Select safe mode with command prompt

  Right-click on command prompt and run as administrator

  Type chkdsk /r and press enter

  It will attempt to repair the bad sectors.

  If he repair the hard drive, it is usually temporary and is likely to require replacement in the near future.  I suggest you only look to replace your hard drive.

  You can contact HP support for assistance to this process or other options that can be put at your disposal.

  You might also have a replace computer store, or you can do it yourself.

  Contact HP technical support to the 800-474-6836. If you do not live in the United States / Canada region, please click on the link below to get assistance from your Technical Support Sitemap HPregion number.

• Hard drive G62 during hard drive test failure

  I get the following error; U0F671-5G96HB-XD002K-60XT03, when I run the hard drive test.  This means that the hard drive needs to be replaced?  Thanks in advance for your help.

  Sam

  Hello

  Yes, he does. It must be replaced with a new hard drive and a factory image recovery made. If you can still enter Windows all you can save on an external drive...

  If still in warranty, the hard drive is an element of guarantee replacement.

  Best regards

  ERICO

• Error in the HARD drive test

  Hello

  I have run Long DST test and test HDD failed.

  Failure of ID M4M5BW-6B879U-QFPK0K-61EC03

  Product ID C5D27ES

  The laptop is slow and HARD drive is slow. Can you tell me what is the problem?

  Whenever the drive test hard short DST fails with 24 error Code numbers indicating that the hard drive has failed and that needs to be replaced to solve the problem

  HP will offer a replacement HDD if the laptop warranty is Active, otherwise you can buy a SATA hard drive in a nearby retail store

  Please make sure that you get at least equal as long as the original one in order to use recovery disks. If you need you can buy a bigger, but not smaller hard drive capacity. For example, if you have a 500 GB hard drive you can improve it to 750 GB hard drive, but not 320 GB hard drive

  Please try the troubleshooting below indicated once the steps:

  Step 01. Remove the battery and unplug the power adapter AC.

  Step 02. Press and hold the power button for more than 30 seconds

  Step 03. Plug the AC power adapter / (leave the battery for now)

  Step 04. Press the power button and check if the unit is operating normally

  If the steps listed above is not enough, then you can try reinstalling the hard disk on your laptop

  If the problem persists again please Contact HP if your HP laptop is under warranty, HP could replace the hard drive and provide recovery media to restore the operating system to factory after the replacement (if you have not yet created recovery disks/USB support)

  Note: Back up all personal data on an external drive if possible. Otherwise, you can connect the HDD defective via SATA USB adapter with another PC or a PC even after replacing the HARD drive & put in place of the operating system and try to copy / retrieve files.

  Please click on the link in order to identify, prevent, diagnose & recover against any failure to drive on HP Portable Hard Drives & Solid State Drives:

  http://h10032.www1.HP.com/CTG/manual/c02876562.PDF

  You can check your warranty here to check the status and click here to order a new hard drive

  Hope this helps, for other queries in response to the post and feel free to join us again

  * Click on the star of CONGRATULATIONS on the left to say thank you *.

  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

  Thank you

  K N R K

  Although I am an employee of HP, I speak for myself and not for HP

• Responsible for Vista and works fine for about 2 days now, I get the product in use key try AnotherOne coming soon. I have old MB and HARD drive if that can help prove that I only want to use the key on a single machine.

  As noted, my motherboard has failed.  IDE only AGP CPU core.  Not much use trying to find anotherof those.  Replaced the motherboard with a newer version.  It has SATA, multi core processor, etc.  Processor and HARD drive had to be replaced.

  My Vista home premium 32 bit running on my machine for years.  I loaded it on the upgrade with no problems.  Went to windows update and SP1 and then SP2 and all other windows updates suggest and worked very well, for a few days.

  Now, I get a message that the product key is already used and need to buy AnotherOne coming soon.

  I didn't really want to do.

  Ray

  Diagnostic report (1.9.0027.0):
  -----------------------------------------
  Validation of Windows data-->
  Validation status: genuine
  Validation code: 0
  Code of Validation caching online: 0x0
  Windows product key: *-* - R3PWW - Q9F83-MPGXJ
  Windows product key hash: V0k0X5Bh6bySPjhN3xP0FNlEfXY =
  Windows product ID: 89578-OEM-7359704-12357
  Windows Product ID Type: 3
  Windows license Type: OEM System Builder
  The Windows OS version: 6.0.6002.2.00010300.2.0.003
  ID: {694FC5E9-29B3-4912-BE59-B80F163CD007} (3)
  Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: Registered, 1.9.42.0
  Signed by: Microsoft
  Product name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6002.vistasp2_gdr.111025 - 0338
  TTS error:
  Validation of diagnosis:
  Resolution state: n/a

  Given Vista WgaER-->
  ThreatID (s): n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002

  Windows XP Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  File: No.
  Version: N/a, hr = 0 x 80070002
  WgaTray.exe signed by: n/a, hr = 0 x 80070002
  WgaLogon.dll signed by: n/a, hr = 0 x 80070002

  OGA Notifications data-->
  Cached result: n/a, hr = 0 x 80070002
  Version: N/a, hr = 0 x 80070002
  OGAExec.exe signed by: n/a, hr = 0 x 80070002
  OGAAddin.dll signed by: n/a, hr = 0 x 80070002

  OGA data-->
  Office status: 109 n/a
  OGA Version: N/a, 0 x 80070002
  Signed by: n/a, hr = 0 x 80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Data browser-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default browser: C:\Program may Explorer\iexplore.exe
  Download signed ActiveX controls: fast
  Download unsigned ActiveX controls: disabled
  Run ActiveX controls and plug-ins: allowed
  Initialize and script ActiveX controls not marked as safe: disabled
  Allow the Internet Explorer Webbrowser control scripts: disabled
  Active scripting: allowed
  Recognized ActiveX controls safe for scripting: allowed

  Analysis of file data-->

  Other data-->
  Office details: {694FC5E9-29B3-4912-BE59-B80F163CD007}1.9.0027.06.0.6002.2.00010300.2.0.003x 32*-*-*-*-MPGXJ89578-OEM-7359704-123573S-1-5-21-4094595745-936093891-605987175Gigabyte Technology Co., Ltd.. GA-990FXA-UD3 Award Software International, Inc.. F5 20111013000000.000000 + 000F1303507018400FC04090409Time(GMT-05:00) Standard is03109

  Content Spsys.log: 0 x 80070002

  License data-->
  The software licensing service version: 6.0.6002.18005
  Name: Windows Vista, HomePremium edition
  Description: operating system Windows - Vista, channel OEM_COA_NSLP
  Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
  ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 89578-00146-597-012357-02-1033-6002.0000-1272012
  Installation ID: 008920048280820090098534504852850165622866742580089774
  Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
  Machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
  Use license URL: http://go.microsoft.com/fwlink/?LinkID=43476
  Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
  Partial product key: MPGXJ
  License status: initial grace period
  Time remaining: 36240 minute (s) on (25 day (s))

  Windows Activation Technologies-->
  N/A

  --> HWID data
  Current HWID of Hash: OgAAAAEABgABAAEAAQACAAAAAgABAAEA6GHA7Qx13N/cFZRlVPIQM4gsPm + 8 t/L0Yj1Q1KyJrFYgIQ is

  Activation 1.0 data OEM-->
  N/A

  Activation 2.0 data OEM-->
  BIOS valid for OA 2.0: Yes, but no SLIC table
  Windows marker version: N/A
  OEMID and OEMTableID consistent: n/a
  BIOS information:
  ACPI Table name OEMID value OEMTableID value
  APIC GBT GBTUACPI
  FACP GBT GBTUACPI
  HPET GBT GBTUACPI
  MCFG GBT GBTUACPI
  MSDM GBT GBTUACPI
  CARPET GBT
  TAMG GBT GBT B0
  CARPET GBT
  SSDT AMD POWERNOW

  OEM copies are not transferable between different motherboards.  The license is linked to the mobo mounted.  You are allowed to reagent a mobo replacement of the same make and model, but not an 'upgrade '.  However, you can try to activate by phone.  An agent can help you.

  Activate by phone.  http://TechNet.Microsoft.com/en-us/library/cc736912 (WS.10) .aspx

  Or click Start and type ' slui.exe 4.

• Hard drive Test failure ID

  This morning I tried to boot up my laptop and he refuses to go to the login screen, it passed a test at the start, I then did a hard drive test and he failed to check the short DST.

  Its a HP Pavilion dv7 - 4267cl Entertainment Notebook PC

  The page id is: OXP1XG-5GX68A-9XLU3A-6OWMO3

  Any help would be great, thanks.

  It takes a computer hard drive laptop 2'5 ". You can get a 5400/7200 rpm speed and capacity (GB). A direct replacement would be the following: http://www.newegg.com/Product/Product.aspx?Item=N82E16822136568

• A1103 new Ram and HARD drive will not start

  Hello.

  I have a Mac mini A1103. When I got there the folder flashing with question mark. I got a macbook earlier where this problem was solved by installing a new hard drive. so I ordered a new 160 GB IDE 2.5 "5400 RPM and 1 GB Corsair Valueselect DDR1 333 MHz hoping that this will help me get the mini running and preforming a little better with 512 MB of Ram.

  When I boot the mini after swapping ram and hard drive I always see the same flashing folder. I can reset the NVRAM Boot, enter diskmode target? (I think) and the Boot Manager.

  When I enter the Boot Manager I can see the following screen

  

  a few times I get to this screen for Open Firmware screen where I can use certain commands such as vram-reset reset-all rebot and so, but sometimes I'm just stuck on this screen.

  Anyone have any suggestions on what is wrong and what I can try next? I do not have the boot original dvd but I have a usb bootable with IOS 10.6 and a dvd with IOS 10.6 (not original) but I can't get botting from any of the devices.

  A Mac Mini A1103 has a G4 Power PC processor and cannot be greater than 10.5.8. Superior OSX versions require an Intel processor.

  In this statement "a usb bootable with IOS 10.6 and a dvd with IOS 10.6 (not original)" I think you mean OSX, not of iOS. You must obtain a copy of the original installation disc which was 10.3 or 10.4 or disk to upgrade to 10.4 or 10.5 full retail. Coverall A1103 all three 2005 models of the Mac Mini G4.

  You cannot use a grey disc unless it was delivered with your specific Mac.  Native gray disc with Macs and can not e used on the other model of disc.

  You can probably call Apple and order a copy of the original disks

• 23 - f270: RAM and hard drive one device?

  Hello

  I had recently a hard drive has failed/bad in my computer that was just out of warranty, so I took my computer to a computer repair man who said he could replace the old/bad disk with a new one.  This man didn't really hold up to the end of his contract, and now I find myself in a dispute with him as he always has my HP PC and he gave me a lesser Dell as if to replace.  Now, I contacted the office busniness better for resolving this dispute.  But it is now trying to claim that he gave me the HP drive hard and RAM unit.  This man gave me was a rectangular metal box telling me that it was the old bad hard drive.  So what I need to know is are the hard drive and RAM in this a model room?  I need proof that if the RAM is not present, he was the one who pulled it and sold it.  They only gave me one of the components of the computer, and I would like to know if the RAM and hard drive are one or two pieces of sepearte?

  Thank you

  Hello

  RAM and hard drive (HDD) are two different things. Your machine has 6 GB of RAM, which means it has 2 sticks, and 1 TB of HDD (1 unit). His record:

  http://support.HP.com/us-en/document/c03801226

  Kind regards.

• Satellite C660 - compatibility between motherboard and hard drive internal

  Hi, I have a problem with the compatibility between the internal (1 terabyte) hard drive and installing windows 7 pro.
  I broke my old internal hard drive (320 GB) and I bought the new hd (1 tb), but during the installation it says that w7 cannot be installed on this new hard drive.

  Can my pc motherboard (serial number: 3B071014k) support the new hard drive (serial number: wd10jpvx)?
  and if the answer is 'yes', how can I make it work?

  First of all the question has nothing to do with the motherboard and HARD drive compatibility.
  If the HARD drive is visible in the BIOS (first page), the HARD drive is supported by the BIOS and HARD disk controller.
  In the case where the drive HARD isn't recognized, you will need to replace this HARD drive with another. I guess the smaller size of the 2.5 SATA HDD THAT would be taken in charge (500 GB)

  However, in case the HARD disk is visible in the BIOS, you should be able to install Windows 7.
  Before starting the installation, you must format the HARD drive and should create the system partition.
  For this procedure, I recommend to use some tools such as partitions for example: GParted
  GParted is a freeware Linux tool.
  You can create a bootable USB key in order to start the device using GParted:
  http://gparted.sourceforge.NET/LiveCD.php

  Then, you should be able to format the HARD disk and create partitions.

• Satellite L70-A-139 - guaranteed zero when removing the cover for the RAM and HARD drive

  Hi all

  I have a Satellite L70-A-139 youcef.
  And at the back of the laptop, there is a cover that is fixed with a screw.

  Wil I void the warranty when I unscrew and take a look?
  I want to upgrade my HDD to SSD.
  The motherboard supports Sata III: D.

  Thank you!

  No, the mandate must still be valid.
  There is a removable cover at the bottom of the unit as shown here:
  [Toshiba Satellite C70 / C75 / C70D / C75D / L70 / L70t / S70 / HARD S70t drive replacement procedure | http://aps2.toshiba-tro.de/kb0/CRU3703HG0000R01.htm]

  Then you should be able to upgrade the RAM and HARD drive.
  I think this info should be mentioned in the user manual too.

• HP touchsmart 300-120: the replacement and hard drive and memory

  Hello

  I get the error message "bootmrg is missing. I have tried everything to solve this problem and finally told me that I needed to replace the hard drive. Since I have to replace it, I want to upgrade. I would like to know what the greatest memory and hard drive, I can go for this model... HP TouchSmart 300-1020.

  Thank you

  Good to hear that diagnosis proved to be positive.  You just saved yourself some time and money.

• Satellite A50: Question about type RAM and HARD drive

  Anyone out there who would try to open their laptop Toshiba Satellite A50, what type of RAM and hard disk of brand you all have inside?
  All the portable toshiba comes with Toshiba RAM and hard drive?

  Hello

  As far as I know the Satellite A50 uses DDR PC2700 modules. These modules must be compatible:
  PC2700 256 MB (PA3311U - 1 M 25)
  PC2700 512 MB (PA3312U - 1 M 51)
  1024MO PC2700 (PA3313U-1M1G)

  There are different models of Satellite A50, but I think that there should be a drive HARD IDE(ATA-6) 60 GB 4200 RPM with 8 MB buffer size.

  Here is all the information I found.

• need a laptop keyboard and hard drive HP product number

  Hi all!!!

  My laptop keyboard and hard drive does not properly and I need to replace the two points. but I do not know the exact number of the product of the keyboard and the disk hard drive.  A knowledge of the product number please help me.

  Product model: HP Pavilion g6 - 1011TU Notebook

  Product number: LQ893PA

  Thank you

  Migas

  You will find figures for the product here in the service of maintenance & guide for the laptop G6.  As far the hard drive will I highly recommend that you use SATA instead of SATA2 or SATA3 for the best compatibility with the interface of disk on the system board controller.