PC laptop Pavilion 15: generic gel is "check DST short of hard drive: failed.
I plug a laptop Pavilion June 15, 2015. for a year, it was working fine but a few days back it started to receive generic freeze. I tried to find the answer on google. in an article I have suggested I do a check of the equipment. I did and found this...
verification of DST short of hard disk: failure
failure ID: RUO17D - 7517Q 7 - MFPV61 - 6OSTO3
Now I don't know what to do next?
can someone tell me what is the real problem and its solution too.
Thanks in advance.
Hello
Basically, your hard drive is defective and must be replaced to correct the defect, if you are still in warranty please see the link below for details HP will verify that your hard disk has failed by using the ID of the failure.
http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html
If you are out of warranty, you will need to replace the drive yourself or take to a COMPUTER shop local (Hp also out of warranty work)
James
Tags: Notebooks
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Simple and fast: you need a new hard drive. Where do you live (country)? You have the HP restore discs, the system you are asked to make when the laptop was new? We provide a manual and maybe videos for replacement of equipment, purchase of suggestions for a new hard drive and advice on the reinstallation of the software.
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Giacinto[Useful information]?
Model: HP Pavillion TS 11 Notebook PC
Year: 2013
System ID:2178
Product ID:E2S18UA #ABA
OS: Windows 64-bit 8.1
Screen: 11.6-inch
RAM: 4096 MB
Processor: AMD A4 - 1250 APU with Radeon HD graphics card
Hard drive: 500 GB
B10S Date: 09/06/13
B10S F.02 review[Hard drive]
HARD DRIVE 1
Type: ATA
Model: HGST HTS545050A7E380
Firmware Version: GG2OACA0
Capacity: 500 GB
LBA48: supportI pretyped, bad internet connection
Hi @AukC,
Welcome to the HP Forum!
It's a great place to find answers and advice! You have the best experience in the HP forum, I would like to draw your attention to the HP Guide's Forums:
First time here? Learn how to post and more
I understand that when you ran the diagnostics of material you have received error codes. When I checked the error codes provided, they say that the disc is optimized and others the HARD drive failed the rapid tests.
Omitting the quick test is a good indication that your hard drive is faulty and will need to be replaced.
Here are links to help you in this process:
HP Pavilion TouchSmart 11 Notebook PC Maintenance and Service Guide (Please note Chapter 3, page 16, section 17 for recommended replacements, Chapter 5, page 29 for the removal procedure).
HP computers - performing a recovery of HP (Windows 8) system
There will be an option to backup your data during the recovery process. If you have not created your recovery media, please contact HP support to obtain a recovery kit.
Please contact HP to Contact HP Supportassistance.
Thank you! If it helps you to find a solution, please click the button "accept as Solution"down below in this message. "If you want to say 'Thank you' to my effort to help, click on the" ""Twww.Mountainview.rsb.qc.ca Up ' give me a Kudos.
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*
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I'm not familiar with current PC for sale, regarding upgrades. Since is considered a new HP, try looking at the list of options on the HP website. Most higher end PC have the options that you choose before buy you, to customize the generation. Choose a model with options that match your criteria now and notice the upgrade options - write down them - to avoid confusion later. OR go with a customized version, but this could mean significant spending. It is the hand off the coast between prebuilts and personalized.
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