performance of 564 black page

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• HP Envy 110 prints all black Page

  HP Envy 110 prints a black whole page.  The image is a .jpg of text only file. Print black text on a white background. But only prints a solid black page.

  Hello colette_bate,

  Welcome to the HP Forums!

  I understand your desire to 110 prints the whole page black. I will do my best to help you! First of all, I need to know your operating system on your computer? Windows or Mac?

  I recommend the continuation of this entire HP document on troubleshooting problems of quality Print. Try to print a page of diagnosis of your printer and let me know if you see missing colors. If you do, then please try to clean the cartridges, that is shown on this document. You can try to perform this step several times until you receive a satisfactory quality.

  Please post your results, I will be looking forward to hear from your part have a good night!

• ATI driver uninstalled and obtaining a black page says he needs the windows disc to fix the problem.

  Original title: Windows Vista Home Premium with upgrade

  I tried to update my ATI driver, and it got uninstalled. Now windows will not open. Black page says he needs the windows disc to fix the problem. The drive came with my computer. Download driver somewhere?                                                                                                                                                                         I am running windows Vista Home Premium with upgrade.

  Thanks Gene

  Hello Gene,

  You can try to perform a startup repair and see if it helps. You can check if your system has the integrated system recovery option to perform the Startup Repair. You can check in the advanced boot option to see if you have an option to fix the computer to perform the Startup Repair.

  You can read the following article to get started in the advanced boot options.

  Startup options (including safe mode)

  If this isn't the case, you have a Vista installation disk to perform the same.

  For more information, you can consult the following articles:

  What are the system recovery options in Windows Vista?

  Startup Repair: frequently asked questions

  Hope this information is useful.

• 564 Black XL cartridges come in many sizes - Help!

  I have a HP Photosmart C6380 all-in-one printer that I bought a year ago.  I took my XL 564 black cartridge (it's almost 1 inch thick) of the HP Photosmart C6380 all-in-one printer.  This cartridge also has a 5 symbol faces above the number.

  I went to Staples (where I bought the printer) to try and replace.  Found one for $28 + who says 'Black 564 XL' and thought that it was.  It turned out be only 3/4 in. thick and does not fit into my printer.

  How will I know if I buy an inch thick cartridge (the only one that fits), before we get home and realize my mistake? The staff was no help, they were simply surprised that labels were the same and that the product was different.

  Thanks a lot in advance for you help.

  Sharon

  The "new and improved" black cartridge 564xl is the 3/4 "wide, the previous version was abandoned.  The new cartridge is slightly smaller and less expensive than the original 564XL.  It will always work with your printer, it must be centered in the slot with a little room on each side.  Correctly, it will then break into position.  See the page here for more information.

• iPhoto open, black page, the wheel turns do not.

  iPhoto opens to the black page, icon wheel turns do not.

  with no details, we cannot help-

  What version of the operating system and iPhoto? What has changed since it worked?

  LN

• When I open a page in firefox there is nothing on it just a black page with no address bar or whatever it is

  When I open a page in firefox there is nothing on it just a black page with no address bar or whatever it is

  Currently in version 33, Firefox has implemented a new faster way to loading Web pages. This new feature is called OMTC. However, there are still tweaks to the Mozilla developers make this.

  There is a known issue that Mozilla works very hard to fix: If you have black pages on some sites, here's what you can do to avoid the problem in the meantime:

  If Firefox is open, you can restart Firefox Safe mode in the Help menu:

  • Click the menu button

    

    click Help

    

    then select restart with disabled modules.

  If Firefox is not running, you can start Firefox in Mode safe mode as follows:

  • On Windows: Hold down the SHIFT key when you open the desktop Firefox or shortcut in the start menu.

  When the Firefox Safe Mode window appears, select "start mode safe."

  

  To disable hardware acceleration

  • Click the menu button

    

    then select Options.

  • In the window of Firefox Options (or preferences), click on the Advanced tab, and then select general.
  • You will find in the list of parameters, the checkbox use hardware acceleration when available . Clear this check box.

  Now, quit Firefox, wait a few seconds and start normally.

  Please let us know if this solves the problem. Engineering is also collecting more information on the question would require that you fill out this survey

  Thank you!

• New tab shows black page not thumbnails. How to show thumbnails?

  By clicking on the + for a new tab just gives me a black page with a Google search box at the top. The only instructions I can find to restore thumbnails of my best sites say to click on one of the empty boxes, but since I have no boxes at all, it does not help. Can someone direct me what I need to do? Thank you.

  You can test something: If you type or paste Subject: newtab in the url bar and press ENTER, you get the page with nine thumbnails?

  If it works, an add-on may have replaced this page with its own page. You have any tab or searching for modules that you may be able to reconfigure, disabled or delete? You can check the Extensions and Plugins here:

  Tools > Modules

• HP officejet pro 8600: office jet pro 8600 scan generates only black pages

  Scanner worked fine until today when I tried to scan a page.  Print and scan 4.9 doctor says my scanner is fine, but scanned page is black and adjustments do not change this.  Also, I used to be able to add a page or more and who went with Windows 10.  This machine is 4 1/2 years and not under warranty.

  Hello @kathy817, hope you are well!

  Thank you access the Forums from HP Support for extra support! It's a good place to find the help you need, other users, HP experts and other support staff.

  I see that you are having problems when parsing printer Officejet 8600. Could you please try and make a copy of the photo on the printer? Let me know if the copy option works very well.

  If the copy also gives you a black page, try the following steps:

  • Unplug the printer from the power outlet.
  • Wait 2-3 minutes and then plug back the power cable directly to the wall outlet (do not use a surge protector or an extension cord)

  If the copy is fine, please let me know. In addition, tell me how the printer is connected. Is it connected using USB or wireless?

  I'll watch for your reply. Good luck!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• Black pages appearing from c4480 scanner

  Hello

  I have a printer C4480 all in one.  Without any warning he now produces black pages when I scan a document and try and save on my Mac.

  When it appears on the screen (when scanning), the image is perfect and it makes copies without any problem at all, it's just when I save it to the computer.

  I tried a hard reset and then reinstalling the software but without success.

  Can anyone help?

  Thank you

  Hi ELC99,

  I suggest to remove the printer from your printing system, using this document: uninstalling the software of the printer.

  Once you have deleted, I suggest to check and repair disk permissions: function to fix the permissions of all utility disk drive.

  I also run your Apple updates: OS x: Mac App Store apps and OS X update

  After the updates, I recommend you time the printer, using the v10.9 OS X Mavericks: installing and using the printer on a Mac document.

  Good luck and please let me know how it goes!

• Photosmart 7520: 7520 Photosmart black too big HP 564 black cartridge for insertion in the cartridge tray

  My Photosmart HP 7520 has 2 black cartridges.  One is narrow with the same width as the color cartridges and the other is larger and fits OK into its slot on the far right.  Close cartridge is supposed to be inserted into the slot on the left.  I bought 3 new cartridges of 564 black but it's widest 564 black.  How to find the narrow black cartridge?

  J_A_A

  564 cartridges are labeled with icons for identifications. Black regular has a Pentagon on it and black Photo has a 'Butterfly' icon (and image of the camera on the package). I think that you're looking for is the photo in the black.

  BTW, regular 564 also has a narrow black (standard load) and more wide (XL), so make sure match the icon, not the size.

• Printe all-in-one HP Envy 5660: obtaining a black page when I try to copy a document.

  Tried to copy a document. Obtaining a black page. Print preview displays also a black page. Full black ink cartridge. Tried to unplug the unit. No change. Any suggestions?  Thank you.

  Hey @JaneDeere ,

  The semi Full Reset is a complete programming on your printer reset. It resets everything on your printer, not only the wireless. Unfortunately, this reset is our last resort. Because the issue is still produced the last step would be the printer to service.

  I recommend at this point, contacting the Technical Support queue by phone to explore additional options.

  HP Technical Support can be reached at the: 800-474-6836.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number.

  Worldwide contact HP

  When you talk with the phone support agent, please notify them of all the steps that we have done and the results of these measures.

  It has been a pleasure to work with you. I wish you good luck going forward with this! :)

• My printer HP LaserJet 1536dnf printer prints black pages after replacing the toner with a new one!

  I changed the toner cartridge for my printer HP LaserJet 1536dnf with a genuine HP toner cartridge and now it's printing the pages in black.  Any suggestions on how to fix this?

  Thank you!

  Hi @Beaglemom49779,.

  I see by your post that you have replaced the toner and now get all black pages. I can help you with this.

  Have you had the same problem with the printer before replacing the toner?

  It could be a hardware or with the printer fuser problem.

  If the problem started just after replacing the toner then most likely, the toner.

  Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector)

  Number one cause of problems with toner.

  Check if the drum unit for damage:

  1. remove the cartridge of toner product and check that the tape has been removed.
  2. check the memory chip for damage.
  3 examine the surface of the imaging drum on the bottom of the toner cartridge.
  CAUTION: Do not touch the roller (Imaging drum) on the bottom of the cartridge.

  His fingerprints on the imaging drum can cause print quality problems.
  4. If you see the scratches, fingerprints, black on the drum, or any other damage on the imaging drum, replace toner.
  5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem is resolved.

  Please call our technical support if the there is a problem with the toner and you learn about a replacement, to the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Contact HP.

  Good day!
  Thank you.

• Multifunction color HP LaserJet Pro 200: printing problems - Full black pages!

  My printer has suddenly started printing totally black pages - new black toner cartridge a month ago.

  Do you still have the old toner cartridge. It could be the toner so if you can try another good cartridge. I also have to remove and reinstall the black toner cartridge.

• Re: 564 Black XL cartridges come in many sizes - Help!

  I have a Photosmart C6380 printer, I bought 3 years ago.  I had used the old cartridge 564XL black width bigger and with success.   I had a few of these cartridges, but now they are all gone.  So I used a no 564 Black XL I had on hand.  When that was missed, I bought a new black 564XL.  This is one of the resized nine who are a bit more narrow.  While it fits into the slot, my printer does not recognize that it is there, saying that it is missing or damaged.  If I swap back in almost exhausted standard size 564 black, my printer recognizes, start printing.  I read in other posts, that other people have had the same problem.  The new resized 564XL black cartridge is not recognized by their printer either, and it is with other printer models as well.

  Is there one solution to this other than to use a standard size in the future?  It will cost me more money.

  FYI, I am 100% sure that the new design of cartridge is the problem.  Before finding messages about the problem of resizing, I tried all the possible alternatives - reset of the printer, cleaning the heads, checking the cartridge, 1 back again 564XL black for another thinking it was defective, etc, etc.

  If HP disappeared and 'improved' something and in the process screwed many of us more?

  Hi Clara.

  Yes, I cleaned the contacts before, and I just did it again.  Slight change - the printer recognizes now again my roughly dry Age standard size 564 black, but she is always to treat the new cartridges - as well standard and XL as missing or damaged.

  News flash!  I stopped just to write this to fool around a bit more with the printer and I fixed it!  I took out all of the ink cartridges.  I had noticed before watching all the "pines" making contact with the chips on the bottom of the ink cartridge, that one of the pins for black was not in exact alignment with the others.  Both times that I had cleaned with a dry swab, only there was no change in alignment.  So with nothing to lose, I used my finger to them jiggle back.  The result, the 4th PIN for black was now lining up perfectly with the others.  So I put the ink cartridges including the new XL Black, and the printer now recognized!

  So therefore the misalignment of the PIN was the problem all along.  Now why the old standard cartridge was recognized while the stems were out of alignment, but the new cartridge was never (remember I kept their rotation back), who knows!

  So now, I have a printer to work once more.  I don't know if this problem happens again at another change of the cartridge, but I hope I can realign the pins again.

  Thanks for your help.

  Joan

• HP Photosmart C 4480 only scanning a black page, but print well

  My HP Photosmart C 4480 scans only a black page, but it prints fine. It prints black page. Help, please.

  I ran hppsdr and has not helped. When I try to scan from the scan button to scan to computer, I was getting an erorr message to scan from the computer, but now it scans the same black page also. After HPPSdr.

  Thanks for any help.

  Hi, thanks for your update.

  Unfortunately, we have done all the troubleshooting steps. For more information, please contact HP technical supports because it is a hardware problem. Please click here: Contact HP worldwide.

  Sorry for the inconvenience.

  Ashley