Black pages appearing from c4480 scanner

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• black line appears when you use adf scanner and fax on HP Officejet 8500 has

  When scanning or fax from the ADF, a black line appears on the length of the page. Nothing is on the scanner glass - I have it cleaned twice. Any suggestions?

  CONGRATULATIONS to RobertoR! I read the answer to another question vertical line (on the photos on a N911g) and followed all the steps. I thought that I had everything cleaned twice before and was about to give up, but I found a little piece of something in the rollers. You're a lifesaver!

• Model D110a - why do solid when black pages copying or scanning. Printing from the computer works.

  Printer all-in-one Photosmart D110A. Printer works OK to computer when printing black and white or in color. But when using the scan or copy feature the printer does a solid black page. This just started recently. If I try to scan a document from the computer, the analysis that results is black Uni. I guess that it is a hardware problem. If this is correct, how can I get it fixed. Who should I call at HP for parts? Can I fix it myself or the printer fatally broken and that I should buy a new printer?

  Thank you for all that help you can provide.

  It sounds like the scanner lamp turns off.  You can't really repair or replace just the scanner lamp.  The way to resolve this would be to replace the entire printer.  Check your warranty here.  If the warranty is still good, you can join the 1-800-474-6836 technical support in the United States and in Canada, international users click here.

• create a pdf from a scanner does not black and white?

  create a pdf from a scanner does not black and white? Acrobat 9 pro only allows a customized analysis?

  Hi mikes84641121935 ,

  Acrobat 9 is not compatible with Windows 10. It may or may not work.

  Please refer to this article: Adobe Acrobat required configuration

  You can launch the scanner interface by going to the start menu or the control panel.  When you first connect your printer/scanner to your computer via USB or wireless, the scanner driver to install and can scan from its native interface. You can find it in all programs in the Windows Start menu.

  By ex. If you have HP Scanner, click Start and type hp scan. Also, you can go to control panel and can run the scan from there function. Hold down the Windows key and then press R on your keyboard, type of control in the run, find dialog box, and click on devices and printers > select your scanner and right-click on it. Try scanning from there and let us know if you are able to do.

  In addition, you can try to repair Acrobat installation, launch Acrobat and go to the Help menu > and click on repair Installation, after repair, restart Acrobat and check if you are able to scan.

• HP officejet pro 8600: office jet pro 8600 scan generates only black pages

  Scanner worked fine until today when I tried to scan a page.  Print and scan 4.9 doctor says my scanner is fine, but scanned page is black and adjustments do not change this.  Also, I used to be able to add a page or more and who went with Windows 10.  This machine is 4 1/2 years and not under warranty.

  Hello @kathy817, hope you are well!

  Thank you access the Forums from HP Support for extra support! It's a good place to find the help you need, other users, HP experts and other support staff.

  I see that you are having problems when parsing printer Officejet 8600. Could you please try and make a copy of the photo on the printer? Let me know if the copy option works very well.

  If the copy also gives you a black page, try the following steps:

  • Unplug the printer from the power outlet.
  • Wait 2-3 minutes and then plug back the power cable directly to the wall outlet (do not use a surge protector or an extension cord)

  If the copy is fine, please let me know. In addition, tell me how the printer is connected. Is it connected using USB or wireless?

  I'll watch for your reply. Good luck!

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• My printer HP LaserJet 1536dnf printer prints black pages after replacing the toner with a new one!

  I changed the toner cartridge for my printer HP LaserJet 1536dnf with a genuine HP toner cartridge and now it's printing the pages in black.  Any suggestions on how to fix this?

  Thank you!

  Hi @Beaglemom49779,.

  I see by your post that you have replaced the toner and now get all black pages. I can help you with this.

  Have you had the same problem with the printer before replacing the toner?

  It could be a hardware or with the printer fuser problem.

  If the problem started just after replacing the toner then most likely, the toner.

  Make sure that the printer is connected directly to a wall outlet. (do not use a hub or a surge protector)

  Number one cause of problems with toner.

  Check if the drum unit for damage:

  1. remove the cartridge of toner product and check that the tape has been removed.
  2. check the memory chip for damage.
  3 examine the surface of the imaging drum on the bottom of the toner cartridge.
  CAUTION: Do not touch the roller (Imaging drum) on the bottom of the cartridge.

  His fingerprints on the imaging drum can cause print quality problems.
  4. If you see the scratches, fingerprints, black on the drum, or any other damage on the imaging drum, replace toner.
  5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem is resolved.

  Please call our technical support if the there is a problem with the toner and you learn about a replacement, to the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Contact HP.

  Good day!
  Thank you.

• When you create a PDF from a scanner, is there a way to set the default value for the size of 8.5 x 11 letter custom every time I make a PDF from a scanner?

  When you create a PDF from a scanner, is there a way to set the default value for the size of 8.5 x 11 letter custom every time I make a PDF from a scanner?

  Hi kevin7frg,

  You can go to "file > create > scanner > configure presets PDF»

  The dialog box that appears, you can choose 8.5 X 11 as the default width and height of PDF pages to scan.

  

  Hope that helps.

  Kind regards

  Ana Maria

• Import from a scanner to 11 items

  I just upgraded to 4 items to 11 using Mac OS 10.6

  Before, when I tried to import an image from my Scanner Canon 8600F, I went to the file, import, Canoscan 8600 and the Twain driver window appeared. No problem.

  Now with 11 this happens. This happens with the editor or organizer. A search on these pages shows a similar problem with 10 items. I did this procedure, but it does not work. Why not? What is the point of this program, if it will not import from a scanner or have I missed something?

  Not impressed with Adobe's Web site at all. Why is it so difficult access to society of orientation? This could be my last Adobe product.

  Thank you very much for such a quick reply, unfortunately I don't seem to not be able to access this link. I tried searching for it but nothing helped. May possibly help to more please?

• When I open a page in firefox there is nothing on it just a black page with no address bar or whatever it is

  When I open a page in firefox there is nothing on it just a black page with no address bar or whatever it is

  Currently in version 33, Firefox has implemented a new faster way to loading Web pages. This new feature is called OMTC. However, there are still tweaks to the Mozilla developers make this.

  There is a known issue that Mozilla works very hard to fix: If you have black pages on some sites, here's what you can do to avoid the problem in the meantime:

  If Firefox is open, you can restart Firefox Safe mode in the Help menu:

  • Click the menu button

    

    click Help

    

    then select restart with disabled modules.

  If Firefox is not running, you can start Firefox in Mode safe mode as follows:

  • On Windows: Hold down the SHIFT key when you open the desktop Firefox or shortcut in the start menu.

  When the Firefox Safe Mode window appears, select "start mode safe."

  

  To disable hardware acceleration

  • Click the menu button

    

    then select Options.

  • In the window of Firefox Options (or preferences), click on the Advanced tab, and then select general.
  • You will find in the list of parameters, the checkbox use hardware acceleration when available . Clear this check box.

  Now, quit Firefox, wait a few seconds and start normally.

  Please let us know if this solves the problem. Engineering is also collecting more information on the question would require that you fill out this survey

  Thank you!

• Black screen appears 2-3 min long on Satellite L850-F313

  I have problem with my laptop Satellite L850-F313, when I start my laptop computer, a black screen comes after Windows Welcome I see a black screen for 2 or 3 minutes until the desktop is displayed.

  I thought that the black screen comes from Microsoft issue but when I contacted them they told me that I have to check with Toshiba because this problem can be solved by Toshiba.

  Could you please help me?

  Could connect you an external monitor to the laptop and you could check if something would be seen on the external monitor?

  You said that after short time (2 / 3 minutes) the office would appear... Well, for me, it means that the system needs time to complete the start-up procedure.

  Without doubt, the question relates only to some of the problems of the system and so I might recommend to a Toshiba recovery procedure and to check the laptop functionality using the recovered expenses system.

  I don't know what windows system was preinstalled on this laptop, but usually you can use the recovery media created clean in order to start the recovery process, or you can use the recovery of HARD drive... process details should be described in the laptop user manual.

• Printe all-in-one HP Envy 5660: obtaining a black page when I try to copy a document.

  Tried to copy a document. Obtaining a black page. Print preview displays also a black page. Full black ink cartridge. Tried to unplug the unit. No change. Any suggestions?  Thank you.

  Hey @JaneDeere ,

  The semi Full Reset is a complete programming on your printer reset. It resets everything on your printer, not only the wireless. Unfortunately, this reset is our last resort. Because the issue is still produced the last step would be the printer to service.

  I recommend at this point, contacting the Technical Support queue by phone to explore additional options.

  HP Technical Support can be reached at the: 800-474-6836.

  If you do not live in the United States / Canada region, please click the link below to get help from your region number.

  Worldwide contact HP

  When you talk with the phone support agent, please notify them of all the steps that we have done and the results of these measures.

  It has been a pleasure to work with you. I wish you good luck going forward with this! :)

• Had a virus, now when I click on a site to go to Google page appears and I can not go on the site, except if I click on "cache".

  I had a virus on my computer and now when I click on a site to access Google page appears and I can't go to the website of Norbert I click on 'cache '.  Help. Please, I beg you.

  * original title - frustrated *.

  Looks like that you always include parts of virus/malware (or some of the many friends who came along for the ride) or the damage they did is large enough.  If you notice symptoms like this now - there are probably other issues, you haven't noticed.  What I mean is that you're probably not clean and even if you are - the damage can be so vast, you should probably do a clean install and your stuff from restoring backups.

  This "virus" you have on your computer and how did you clean it?

• black screen appears in windows movie maker

  My windows Movie Maker allows to work properly, I have windows vista, but this last year, when creating and previewing my film but nothing black screen appear instead of my movie... Don't know what happened. Even if idon't preview I will burn the dvd and then play on my dvd player and I still get the image black all through the film I've done. I tried to change all the filters in any way diff but no luck. I can't get any help from anyone. Help!

  Maybe... I want to say just maybe you would have a
  best result with and older version of Movie Maker.

  No guarantee but the next for an installable download
  version of Vista Movie Maker 6 may be worth a try

  * Proceed at your own risk *.

  (FWIW... it's always a good idea to create a system)
  Restore point before installing software or updates)

  Windows Movie Maker Installer for Windows 7
  http://noeld.com/programs.asp?cat=video#wmminst

  Also, Movie Maker 2.6 will work on Windows 7:

  Windows Movie Maker 2.6
  http://www.Microsoft.com/download/en/details.aspx?displaylang=en&id=34
  (this is similar to the version of Win XP Movie Maker 2.1)

• HP Envy 110 prints all black Page

  HP Envy 110 prints a black whole page.  The image is a .jpg of text only file. Print black text on a white background. But only prints a solid black page.

  Hello colette_bate,

  Welcome to the HP Forums!

  I understand your desire to 110 prints the whole page black. I will do my best to help you! First of all, I need to know your operating system on your computer? Windows or Mac?

  I recommend the continuation of this entire HP document on troubleshooting problems of quality Print. Try to print a page of diagnosis of your printer and let me know if you see missing colors. If you do, then please try to clean the cartridges, that is shown on this document. You can try to perform this step several times until you receive a satisfactory quality.

  Please post your results, I will be looking forward to hear from your part have a good night!

• I have windows live hotmail on Vista.Problem is that this message, 'error on page' appears on the lower left and no emails will be open and I can't change pages. How do you find / fix 'error on page '?

  I have windows live hotmail on Vista. New problem is the error message, 'error on page' appears at the bottom left. As a result I can't open any email or forward to other pages of e-mail. How does a find/fix 'error on page '?

  Hello

  ·        What browser do you use to connect to the internet?

  ·        The issue is with Hotmail?

  If the question is only limited to Hotmail then confirm your request in the forum Hotmail for assistance:

  Windows Live Solution Center Hotmail Portal

  http://windowslivehelp.com/product.aspx?ProductID=1

  If you use Internet Explorer, then you can try the steps from the link and check if it helps:

  What should you do about Internet Explorer script errors?

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-should-you-do-about-Internet-Explorer-script-errors