Photosmart 5510 cartridgelife problems

I have a Photosmart 5510, using the HP 364 cartridges; Occasionally, it is used as a printer, as I have a mono laser for most goals.  When we bought the printer to the local PC world as a year ago, they also sold us a set of replacement cartirdges - than the normal size, we use so little.

The original cartridges failed in October, and I replaced the as a whole.  New cartridges are all now showing as empty or very close to being, and the printer is unable to produce green text.  From what I've seen the average lifetime for this cartridge should be 250-300 pages - I'm 100% certain, we have done less than a tenth of that (probably only one twentieth) - which is surely not normal?  The dates of expiration of warranty for cartridges read between 05/13 (Cyan) 07/13 (yellow) 08/13 (Magenta) and 09/13 (Black) - surely that they cannot have all dried up, having all been stored in sealed bags?

Anyone got any ideas?

If you have already opened cartridges (ie: tweaked the shipcap) so I recommend to leave it in the printer. Once the printer is power off correctly at the power switch the print head will be capped correctly.

If you have not opened them, then leave them in their packaging.

Hope this helps

Ciara

Tags: HP Printers

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