Photosmart 6510e scanning/copying issues

I have a photosmart 6510e. Whenever I try to scan or copy, all I get are vertical multicolored. I just bought the product at the beginning of August. My software has been installed by best buy. When I tried to print at home, the printer did not work. I reinstalled the new software and managed the printer to the network. However, can't do anything but multicolored vertical when I scan or try to copy. Any suggestions?

If you get vertical lines on scans and copies usually the cleaning scanner glass usually fixes the problem.  I've included a useful document , which you can use to aid in the cleaning of the glass.

Let me know if it helps.

Tags: HP Printers

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