Scan/copy with HP Officejet 8600 pro problems

I have a desktop HP all-in-one running Windows 7 (64-bit). The printer HP Officejet 8600 pro range is connected to the printer via a USB cable. Scanning/copying is all lines verticle edge edge of the paper. I ran the HP scan doctor software and it showed that everything works. Still no usable copy. Search HP site and the forum of solutions. Tried what I found. Still haven't found a solution. I would set an example of a scan, but I see no abilty to attach a copy of this message. Can someone help me solve the problem?

The scan looks like the following image?

It s probably a power outage in the lamp.

1. try to change a different electric recessed contact.

2. check the scanner lamp, if he shines a light "BOLD" when the printer is turned on.

3. try to start a new search and check the operation of the scanner and how works.

  • If the problem persists, this means that the scanner lamp has a hardware failure.
  • To contact directly to Hewlett Packard to ask the repair options available:

* Click the stars KUDOS to say thanks

* also click on the Solution button if your question is answered.

Tags: HP Printers

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