Photosmart 6520: HP Photosmart printer will scan wireless but do not print wireless

Two days ago my HP printer suddenly stopped printing wireless.  My MacBook says "could not find the printer.  I can scan wireless from my macbook to my printer but when I print wireless it can't find it.  My internet has not changed, the router has not changed, rather than my printer and the laptop has not changed.  So, what might be the problem.  I can type the IP address of printers in my address bar on my laptop and access the printer and do print and scan but just can't do when I'm in a document and select 'print '.  Any ideas?

Hi @Booseebean,

Thanks for joining the Forums of HP Support for a solution to your printing problem.

I understand that you use a Photosmart HP 6520 e-all-in-one printer with a Mac OS X 10.11 El Capitan computer and you are unable to print because the MacBook says "could not locate the printer", even if you are able to scan wireless. I would like to help with that.

The steps in this document of support should be able to help - "printer offline" or "printer not responding" Message (OS X).

Please let me know if that solves the problem, or if you need assistance.

In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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