Photosmart 7520 - EWS broken - mixed Messages

My original 7520 worked, including built-in web server (EWS).  When he decided that he no longer wanted to turn, HP sent me a refurbished 7520 under warranty.  It printed fine, but the SAP was broken.  I would get either an empty page on my browser or a message "Error 405 method not allowed".

HP support referred me to cloud services, and after about an hour of trial, the agent stated that the printer that they had sent me was in a range of serial numbers that had a problem with the integrated Web server.  He also said he would send a printer that could work EWS.

The second replacement printer arrived.  First of all, it was very poorly packed.  One of the foam pieces that was supposed to support a corner of the printer was not in the corner, but loose in the carton.  After unpacking, I found a small piece of black plastic on the ground (couldn't see anything broken out).  The built-in Web server on this printer has the same problem as the first.

Call new cloud services.  Got put on hold, referred to a voice menu, and the new agent said that a supervisor will have to remind me.  The next day, he called.  His story was that it was a firmware issue.  HP is supposed to work on this, but there is no estimate as to when it will be released.

So, I was without a fully functional printer for a few weeks now, with no guarantee that I never will have a new.  I also fear that the printer I can contain some hidden due to poor packaging damage. This raises a few questions.  Why HP has sent our replacement printers she knows are not fully functional?  Is the problem of the EWS something that happens only to some serial numbers?  Or is the problem with the Server Web integrated, a firmware issue?  If it is a firmware issue, when will it be fixed?  What should I do to get a fully functional printer, such as the one I bought from HP?

The new firmware, ELM1CN1434BR, solved the problem.  Have not used the printer long enough to see if it causes new problems.

Tags: HP Printers

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