Photosmart C309g and IOS

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• Loss of duplexing with Photosmart c309g and Mac

  My HP Photosmart Premium c309g worked for two years with a Macbook Pro. Now running OS X 10.7.4. During the holiday season, November/December 2011, an update of the printer driver came through the update of Mac software. I installed it. Double-sided printing has been marked as disabled and grayed out in the page window view since then. It's OS several updates there, and the printer driver has been updated again. AppleCare recently tied to a HP page to reinstall the printer driver to date. The printer driver version is 3.3.3. I'm not happy I lost a feature that has been important in my choice of printer. Why so long to complain? I use a lot less often than usual to the printer.

  Hello

  I think that the option somehow removed from any update of the ASU.

  The duplexer is a device within the specific model:

  http://support.HP.com/us-en/document/c01842734

  We will try to remove the printer driver and then check any changes:

  First, reset the printing system:

  * Be aware that reset the printer system will eliminate any existing queue and reset all custom settings driver.

  Click on the Apple menu and then click on System Preferences.
  Select Print & Scan.
  Right click (or Ctrl + click) your product with the Printers list in the left panel and then click on reset printing system.
  Click OK to confirm the reset.
  Type your user name and password.
  Click OK. The printing system resets.

  Then, remove the driver files:

  1. From the Finder, open the Go menu and then go to the computer.
  2. Go to the library folder.
  3. Enter the fiolder printers.
  4. Move the HP folder in the Recycle Bin
  5. Under the PPD folder, delete all files starting with HP or include Photosmart.
     Be sure to remove only the files and keep the structure directory it's (Applicable for steps 5 and 6)
  6. Search for additional files from HP or include Photosmart in subfolders as well.

  Make sure the printer either talk by USB to your Mac or by ethernet at the base of the airport... plugging into the USB port on the basis of the airport is likely to lose this kind of functionality.

  Now, restart the Mac and go to System Preferences > print & scan

  Click on the sign more and add the printer... drivers will be reinstalled automatically Apple server.

  Please let me know if this is useful,

  Shlomi

• Can multiple Photosmarts (7510 and C309g) be configured to scan on the same computer?

  I have an Acer PC Windows 7 with an AMD Athlon X II processor, 4 GB of RAM.

  I have Photosmart C309g and everything-each 7510, both connected via wi - fi, using different IP addresses that are not in conflict with other devices on my network.

  I executed the complete installation for both HPs.

  I can print either, but I can scan only using the 7510.

  When I open the HP scan diagnostic, it does recognize that the 7510 - the c309g is not yet listed.

  I noticed only 7510 application record contains a HP scan application and it also recognizes that the 7510.

  There is no application scan c309g folder.  I tried Win 7 Windows Fax and Scan application but that also recognizes as the 7510.

  1. is there a way to configure the system so that it can print and scan from these two Photosmarts?

  2. If the scanning using a 7510 and c309g does not work, could I use a 7510 both a 7520?

  Hello Osiris43,

  Welcome to the HP forums! I understand that you are unable to scan a document using the Photosmart Premium C309.

  You should have two printers scanning capabilities, because they have a different software. The Photosmart printer using the Solution Center and the Photosmart 7510 uses the Printer Wizard.

  I suggest you uninstall/reinstall the software Photosmart Premium C309. Please follow these steps:

  Please follow this HP document uninstalling the software of the printer.

  Then, perform a clean boot on your computer. I'll give you a Microsoft document on this step here.

  Now, install the full features on the site of HP software here. Choose your operating system that is appropriate; 32-bit or 64-bit.

  Once installation is complete, please click on the document to Microsoft, and "how to reset the computer to start normally after a clean boot."

  Please send me your troubleshooting steps.

• HP Photosmart Premium - C309g and it stopped printing in black (but prints color)

  Hi my HP Photosmart Premium - C309g and it stopped printing in black (but prints color). I tried: -.

  1. print test page - empty outside the windows logo
  2. Turning the power on and the
  3. programs form printing.

  Both black cartridges are full.

  printer is 3 days on 1 year warranty!

  I'm not very technical, so easy solutions would be preferred.

  Thank you

  Try the solution in this thread to clean the printhead C309g.

• can I use XL 364 cartridges in color in my photosmart c309g all-in-one printer?

  My photosmart c309g all-in-one printer has a cartridge black 364 XL and smaller for the colors. Color XL cartridges can be purchased in stores like Media Markt. Color cartrideges XL fits my printer?

  Hello

  Yes, the XL 364 cartridges are compatible with your printer, as you can find below:

  http://support.HP.com/us-en/document/c01842734

  Kind regards

  Shlomi

• HP Photosmart c309g Unresponsive

  Printer HP Photosmart c309g which is around 2 years became unresponsive. I checked with a circuit tester that there is food all through and including the Start button / stop and the touch screen but there is no light and no response when I press the power button or tap the touchscreen. Does anyone have any suggestions on what I can do to make work again?

  After trying everything I could think that I ordered a new power supply for HP @ £18. Plugged in and the printer started working immediately. So problem solved thank you.

• Cannot connect my HP Photosmart c309g-m printer to my Linksys WRT54GC router. "No filtering = FAIL.

  I have problems connecting my HP Photosmart c309g-m to my Linksys WRT54GC router.  The diagnostics report says "no filtering = FAIL" in all my attempts.

  First I had implemented security wireless to the router with a personal WPA2 password.

  Because this does not work, I spent my WPA security, given that the diagnostic report suggests that this is what he actually uses for encryption. This no longer works.

  I double and triple checked the MAC address of the printer in my MAC filtering wireless settings. He was right. However, he didn't always connect.

  Reluctantly, I turned MAC filtering. However, the printer still wouldn't connect.

  Now, I'm out of options. All possible ideas for this problem?

  Here are a few ideas:

  1. check that the SSID is being broadcast.

  2. make sure that DHCP is active.

  3. don't use MAC filtering (it is not a security measure, in any case).

  4 change the channel from router to 11.

• HP photosmart C309g: we have an hp photosmart C309g printer printer all-in-one is it compatible with a laptop Lenovo B50-80

  want to know if the photosmart C309g is compatible with the laptop Lenovo B50-80

  For compatibility, you should check if the laptop has the required ports to connect to the printer and a compatible operating system.

  Lenovo B5080 has 1 x USB 2.0 and 2 x USB 3.0 ports and comes with the operating system Windows 10.

  The laptop Lenovo has required port. But Windows 10 operating system drivers are not available for this printer. The short answer is - NO

  However, you can follow the instructions on this link to try to get the printer to work with the operating system Window 10:

  http://support.HP.com/us-en/product/HP-Photosmart-premium-all-in-one-printer-series---C309/3984414/model/3793675/document/c04658195/

  Say 'Thank you' by clicking on the star of congratulations in the post helped you.
  Please indicate the position that solved your problem as "acceptable Solution".

• Photosmart c309g-m: cannot print from computer

  I signed up for e connect without realizing my photosmart c309g-m had to be able to access the internet, which he did not. Now my computer re-will not install my c309g-m. I now have no way to print from my desktop. I need help to re - install my c309g-m.

  Hello @botrock2227,

  Welcome to the Forums of HP Support!

  I would like to help you today with the relocation of your HP Photosmart Premium of C309g all-in-One printer on your Windows Vista-based computer. Can I please you follow the steps below.

  Please disconnect the USB cable from your printer or computer, is easier.

  Step 1: Uninstall the drivers:

  It is crucial for the repairs we have a clean slate to work with. So, I'm going you have to make sure all traces of your printer is uninstalled from your computer before install us a new copy of your Photosmart.

  1. Click on the Start menu
  2. Select all programs
  3. Select the HP folder
  4. Select your Camera HP Photosmart
  5. Select Uninstall

  Please follow the instructions on the screen to complete the uninstallation. Once your HP Photosmart camera has been uninstalled, proceed to the next step.

  Step 2: Remove temporary files:

  1. Click on the Start menu
  2. In the box "search programs and files" located just above to start after you click on it, type %temp% , and then press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin

  Step 3: Reinstall the device:

  1. Please click here to download the package full feature software and driver for your printer
  2. Once the site opens click on the download button
  3. Once the download is complete, you can get a command prompt to run the installation program. If you see this, select run
  4. An extraction will occur automatically and your installation will launch
  5. Please follow the steps on the screen to reinstall your printer
  6. If you use a USB cable connection, do not connect the USB cable until the installation program invites you to

  Once installation is complete, please try to print to see if the problem is now resolved.

  Please reply to this message with the result of your troubleshooting. Good luck!

• My photosmart c309g-m is connected to the router by ethernet cable. Can I add?

  My photosmart c309g-m is connected to the router by ethernet cable.  Can I still add to e-print?

  Hello

  Is a printer ready ePrint? You can use the home router to access the internet? If Yes and Yes, then you should be able to do.

  Kind regards.

• Photosmart C309g prevents my Win 7 64-bit pc boot to the top

  I've had the Photosmart C309g all-in-one for a couple of years now. I had it working fine on Win XP 32-bit and recently upgraded to level to Win 7 64 bit. Since then, the computer and the printer place nice with them.

  I have installed the drivers for Win 7 64 bit C309g and followed all the steps to the letter. The C309g works great after driver installed in the same session of the computer. But once I restart my computer, somehow the C309g prevents my pc boot when USB cable is plugged in, it won't get past the BIOS. I just get a black screen with a blinking cursor. This display remains until I stopped him. Still, this happens only when I plugged the C309g USB cable. Once I have unplug it from the computer, it starts very well.

  I tried to disable the settings bluetooth and wifi without result. The BIOS has no active USB startup options, and I even tried to reset the BIOS default settings to ensure.

  Has anyone encountered this problem? If so, how can I solve? Thanks in advance.

  If you do not use a USB keyboard, you can try to disable USB Legacy Mode.

  You can also see the updates to the BIOS on the Intelsite.

• Photosmart C309g with MacBook printing problem

  My MacBook using mac OS 10.5.8 and I am trying to print with an HP Photosmart C309g-m. I have been through the help files and tried all the solutions listed without result. The printer thinks it is connected and saying he is the print job, but he does. Finally, the printer cancels the job. Meanwhile in the print queue, my computer is still sending data. I downloaded the driver this morning, which is current. I use a USB connection not wireless.

  Any help appreciated. Thank you.

  We will restore the print system:

  -Go to System Preferences > Print & Fax
  -Right (or control) click in the rectangle listing your printers and select Reset Printing System.
  WARNING - This will remove ALL your printers!
  -Select the sign more to add a printer. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

• The pilot is blocked by the firewall despite uninstalling all firewall programs? Photosmart C309g-m

  I installed the version more recent (13.0) drivers and software HP Photosmart full feature but an exclamation point appears next to the icon of my laptop on my screen devices and printers.  When I troubleshoot the, he says that this driver HP Photosmart C309g-m is not found because it is not installed.  Then he told me that the problem is the firewall blocks the installation software.  I uninstalled all the (Windows Firewall, AVG and Norton (although that Norton has never been activated)) but it doesn't install it always pilots and stress STILL firewall blocks.

  I tried to restart the printer, laptop and the wireless hub (which is Heaven) does not.

  My laptop is HP G61-110SA and only a few months.  I think it should be noted that the hard drive was defective again and has been replaced but I don't know if that has to do any.

  The printer is new and looks good, works very well and connected to the wireless network, like a laptop, the problem is only with them communicate with each other.

  I would be grateful for any suggestion, as a day and a half of my poor attempts just made me really stumped!

  Hello

  The real problem is to be able to use the wireless interface to connect the printer to the laptop.  That's what I heard in your last post.

  If you wll post what operating system is installed as your laptop OS I should be able to guide you through it.

  Have you tried the HP network diagnostic tool? There is an explanation of how it use to the hyperlink.

  Have you tried to download the driver appropriate for your operating system via Windows Update?

  You can download the appropriate drivers for your here.

  Best regards
  ERICO

• double-sided 'off' Hp photosmart c309g

  Hello

  Suddenly the option face two printing is disabled in the settings of page layout and I can not turn on 'ON '.

  I use a hp photosmart c309g with mac os x 10.6.7, the face option two worked perfectly so far.

  That's me with this question? Any help?

  Maybe the printer is not reported as installed.  Check the settings on the front panel of the printer, and then remove and reinstall the duplexer.

• Cartridges for Photosmart C309g.

  The printer is Photosmart C309g.  The documentation does not make clear if the printer takes 364XL cartridges.

  The box of the printer is delivered suggests the two.

  The quick start guide has a sticker with 364 only on that.

  The HP Web site gives two answers according to the route: 364 both 364XL will work, 364 or, except for black when it may be a 364XL

  Help on the software information doesn't say anything about that...

  The User Guide is not that...

  Hi sestorka

  This query has already been answered in the post below

  http://h30434.www3.HP.com/T5/printer-all-in-one-install-and/will-my-printer-take-value-size-cartridges/m-p/329825