Photosmart c309g-m: cannot print from computer

I signed up for e connect without realizing my photosmart c309g-m had to be able to access the internet, which he did not. Now my computer re-will not install my c309g-m. I now have no way to print from my desktop. I need help to re - install my c309g-m.

Hello @botrock2227,

Welcome to the Forums of HP Support!

I would like to help you today with the relocation of your HP Photosmart Premium of C309g all-in-One printer on your Windows Vista-based computer. Can I please you follow the steps below.

Please disconnect the USB cable from your printer or computer, is easier.

Step 1: Uninstall the drivers:

It is crucial for the repairs we have a clean slate to work with. So, I'm going you have to make sure all traces of your printer is uninstalled from your computer before install us a new copy of your Photosmart.

  1. Click on the Start menu
  2. Select all programs
  3. Select the HP folder
  4. Select your Camera HP Photosmart
  5. Select Uninstall

Please follow the instructions on the screen to complete the uninstallation. Once your HP Photosmart camera has been uninstalled, proceed to the next step.

Step 2: Remove temporary files:

  1. Click on the Start menu
  2. In the box "search programs and files" located just above to start after you click on it, type %temp% , and then press enter on your keyboard
  3. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  4. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  5. Close the Temp folder when it is empty
  6. Right-click the recycling bin on your desktop and select empty recycling bin

Step 3: Reinstall the device:

  1. Please click here to download the package full feature software and driver for your printer
  2. Once the site opens click on the download button
  3. Once the download is complete, you can get a command prompt to run the installation program. If you see this, select run
  4. An extraction will occur automatically and your installation will launch
  5. Please follow the steps on the screen to reinstall your printer
  6. If you use a USB cable connection, do not connect the USB cable until the installation program invites you to

Once installation is complete, please try to print to see if the problem is now resolved.

Please reply to this message with the result of your troubleshooting. Good luck!

Tags: HP Printers

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