Photosmart c310: failure C photosmart wireless printing

I have ATT U-Verse and had my modem replaced, I set up my printer with the new wifi and the password, but cannot print wireless from my laptop more.  All the tests on the printer say PASS.  Do I need to download any updated HP printer?

Hey @janiced45,

I understand that you have some problems with printing to your Photosmart Premium on your PC of Windows 8 after changing your modem. I can help you with that.

To resolve this problem, we will do the following:

  1. Turn the printer off.
  2. While the printer is off remove the power cable at the back of the router for a minute.
  3. Once all the lights back on the router power on the printer.
  4. On your PC to your type of search bar in printers and open devices and printers.
  5. Right-click on any icon of your printer listed.
  6. Click on remove the instrument.
  7. Repeat for all other icons of your printer listed.
  8. Click Add a printer.
  9. Select your printer from the list and follow the prompts to add a print queue to your network.

At this point, you should be able to print. If you can't then please let me know what happened when you tried to print and what happened following my directions and I'll be better able to help you.

I hope that helps you with the impression and I hope you have a nice day!

If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

Tags: HP Printers

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