Photosmart C310a

I use a photosmart AIO C310 Wiindows 7 and Mac. After the printer has prompted me to update software, I can no longer print double-sided. My warranty is just 5 days... (Very frustrating) It is not a hardware malfunction or something wrong on my part...   I suspect that it is updating the driver. How to go back to the old driver?

I have no day via a PC... the printer prompted me to update. Someone has an idea? Or I have to pay for support now? If so, I would be very angry at HP.

OK, please, try the following and inform me of any changes:

First, remove and reconnect the duplexer accessory to check any possible cause:

Press the tabs on the left and right side of two-sided printing accessory and remove the accessory away from the HP Photosmart AIO printer.

Re-attach the duplex in the prodect accessoryback.

Now check the duplex settings on computers, I think that the update of the firmware can hit the driver and disabled two-sided printing accessory

Windows 7:

  1. Enter the control panel > devices and printers.

Tags: HP Printers

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