Photosmart C6180 - unable to delete the document in the print queue

My Photosmart C6180 shows a document in the queue which can not be removed causing the error message and unable to print documents from my laptop.

Hi Thomastwhilaker,

I'd love to help you remove the paper that is stuck in your queue and get you print again.

First post please returns with the answers to these questions.

  1. Is the printer connected wirelessly or with a USB cable?
  2. The printer is connected directly to a wall outlet or a surge protector? (It is preferable to connect directly on the wall)
  3. You have all other printers HP installed on this computer? If so, do you still have the printers?
  4. Is this a HP laptop or another brand?
  5. What operating system do you have? Mac or Windows?

At this point because you said your 'portable' I imagine you have Windows. If you have not already tried the HP print and Scan doctor, please do and let me know the results. You will see a key, a yellow exclamation point, a red X, or a checkbox then each point tested. If you have a Mac, skip the following steps and let me know.

Click here to download and run the utility > HP print and Scan Doctor

If the problem persists, I suspect that if restart us the spooler, remove the driver and re - add the printer that we may be able to correct the problem. Follow the instructions below to perform these tasks.

Restart the print spooler

Hold down the Windows Logo key () on the keyboard and the 'R' to open the Run dialog box

  • Type services.msc and press enter
  • Locate the print spooler and double-click it to open the spooler properties
  • Make sure you that Startup type is set to automatic, if not please click the menu down and select automatic
  • Under Service status, please stop the server, wait a moment, and then click Start

Remove the printer from the server to the printer properties

1. open the folder "devices and printers".

2. choose "print server properties.

  • Win XP - with no printer selected, click 'File' then 'server properties '.
  • Windows Vista - with no printer selected, press 'Alt' and then click 'file' then 'server properties '.
  • Windows 7/8 and 8.1 - Select any printer in the "Devices and printers" folder and click on "Print server properties" above.

3. click on the "Drivers" tab at the top of the window "properties of the print server.

4. choose the printer that you want to uninstall, and then click 'remove '.

5. choose "Remove driver only.

6. the next screen will give a warning, letting you know that the removal of the driver package will remove it from the system. Click 'Yes' to say are you sure you want to do.

If you get an error "in use", restart the computer and the printer, and then follow the steps again.

Re-add a printer

Open start > all programs > HP folder > folder printer > HP Setup and the software if you do not see the program installation and software, but you see the printer icon, double-click the printer icon to start the installation and the software.

Please let me know if this does not resolve the problem, or if you need additional help, I'm happy to help you.

Tags: HP Printers

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