Photosmart C6380: after unloading/reloading drivers still print page 3/4

I've recently updated for Windows 10.  Since my computer (HPE-510y) has been printing only 3/4 page.  I have uninstalled/reinstalled drivers without a bit of luck (although the HP Solution Center now comes to the top) when I clean the printhead that a complete page is printed, but otherwise not.

Hi @tkleigh,

Welcome to the HP Support forum.

I understand that you recently upgraded to Windows 10 on your HP computer. Since the upgrade to Windows 10 your HP Photosmart C6380 all-in-One Printer has been printing page 3/4, even after uninstalling and reinstalling series printer all-in-one HP Photosmart C6300/6324 Full Feature Software and Driver. I would like to help with that.

I would like to start by running the HP print and Scan Doctor to see if problems are diagnosed or fixed.

Here is a document that deals with printer problems after the upgrade of Windows 10 can be useful - printer problems after upgrade to Windows 10.

Please let me know if that solves the problem, or if you need assistance.

In fact, if it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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