Photosmart HP 5510: printer not connected to the network, although it

Hi people,

I am at my wits end with this and you are my only hope (what Star Wars quote).

I have a HP Photosmart 5510, I've had around 2011.  I've always used it in the company of my iMac (OS X now on El Capitan). Over the last year or two, there was the strange number to which case when I open the HP utility on my iMac it says it is not able to connect to the printer and I should check that it is switched on (this is before you ask). This question seemed to resolve itself after a short while and there was no problem.

However, I came to analyze some elements of the other day, and this same old issue again raised his head. I put my paper on the scanner and press the option scan only for the printer to tell me that there is no connected computer. Weird, I thought I had printed only some points the day before. I went to my iMac and open the HP utility to see my former favorite message that the printer was not plugged in blah blah.

I went on HP website to see if there were new pilots required, which it was not (the last was for OSX Yosemitie!).

I decided to try and start fees and remove the printer and re - add new. I deleted the printer, downloaded the latest HP deriver (just in case) and that's where everything went wrong.

Software downloads, all right, it starts going through the installation process, end, then he gets to the selection of the device, issue. It evokes three devices that are my one and only printer (Strange I thought). Two with the "connection type" listed as Hello and the other with the connection type is listed as IP. I tried selecting each of these only for each of them to come back with the following error message:

"YEAR error occurred while the communications device." Please make sure that the device is ready and try again." Well, if they hear by loan, circuit implementation, its connected to my network then YES ITS BLOODY LOAN! So I get no more on the process by the printer and HP Utility installation is nothing else than a large black plastic paper weight. I tried to reconnect my printer to my network wifi several times and everything is fine, its connected and there is no problems according to the page of "wireless network test results" print.

What the hell is happening? Any ideas? Please save me before I throw this thing by the highest window that I can find.

I'm not a computer expert and I'm certainly not a network specialist. All the advice is appreciated greatly and fortunately.

Hey @Mvdarbs,

Welcome to the Forum from HP Support. We're here for another help to get the most out of our products.

Thank you for your message. I see that you experience the Mac-to-printer communication problems when you use the HP Photosmart e-All-in-one 5510 printer. All this happens despite your apparent WiFi connection. While it is no doubt frustrating to live when all you want to do is print, there are solutions that you can try and I hope that they will restore the regular feature.

I recommend you try the following steps:

(1) we will start over with the installation of your network printer. From the control panel press the wireless icon, and then select "Restore network Defaults."

2) façade, run the "Wireless Setup Assistant." Reconnect to your home network and then make a note of the IP address.

3) visit the printer embedded web server (EWS): this is done by entering the IP address of the printer in the address bar of the web browser and navigating to this address. If you have a security alert (as this page is not encrypted), click on to "Go forward anyway." If the page loads correctly, we can be certain that the network connection is real. While you're there, make a note of any error messages or status alerts (if you see it, it's all good) and don't forget to advise me on what you see.

4) remove the printer from your Mac. If you are not sure how, refer to the

guide for advice.

one) (optional)-set a static IP address for your printer. Refer to this thread of @PrintDoc here: http://h30434.www3.hp.com/t5/Printers-Archive-Read-Only/changing-IP-address-for-wireless-printer/td-p/445087 for instructions on how to do it.

5) reinstall your printer: click here and install the driver that you are prompted.

Please let me know the result of your troubleshooting by responding to this post. Don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

See you soon,.

Tags: HP Printers

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