Photosmart HP 7520: Scan lost PC connection

Similar Questions

• Photosmart HP 7520: scan hp connects to the scanner

  I have a new MacBook Pro that came with installed Yosemite.  I think that HP Scan frequently does not connect to my scanner HP Photosmart 7529 using my wifi.  I get an error indicating that the scanner... is currently unavailable.  I called the service of HP and their only solution was to do the following in order: 1. turn off the router, 2 disable the 7520, 3 put the router 4 switch 7520.  Now, it works but it happens regularly and frankly is quite a pain and I'm sure is not how it is supposed to work.

  The scanner worked well with my previous MacBook Pro (OSX Lion).  The scanner also works through preferences, but that method has very limited functionality.  How can I get this problem?

  Hi @normka,

  Welcome to the HP Forums!

  I'm sorry to hear that your HP scanning does not connect to your HP Photosmart 7520 scanner. But I'm happy to help you!

  Please have a look through this guide to scanning, "computer no. has detected" or a Message appears "connection error" for HP Photosmart e-all-in-one 7520 Printer series.

  This guide may also help HP Scan software done is not open or stops responding in Mac OS X.

  I hope these guides will solve your problem and I thank you for posting!

• HP Photosmart AIO 7520: Scanning under MacOS Sierra is no longer working.

  Recently upgraded to MacOS Sierra (MacOS 10.12).  Since then, my Photosmart HP 7520 is no longer will allow me to scan or save the scans to the computer.  The "Save" button is grayed out and cannot...  HP must send the updated drivers that resolve the problem very soon.

  Trash the older Scan Utility as he said? Who did it for me. Maybe try to restart after that? And restart the printer too?

• Photosmart HP 7520: Scan to email does not work

  Hello

  For the last few days I am facing problems of scan to e-mail function. It gives me an error - "failed to connect to Web Services. "Confirm access to the internet and try again. I checked access to internet, is turned off and turned back on, but everything is fine, except that scanning to e-mail still does not work.

  I also tried the suggestion of manual entry of the DNS server in the DNS address configuration, but it does not work.

  Kindly help.

  Kind regards

  Alok

  Hello @alok7,

  Welcome to the HP community!

  I understand that you have a problem with scanning to E-mail app on e-all-in-one printer, HP Photosmart 7520. I'd love to help you with this.

  Here are the steps I suggest to try everything first:

  Network Power Reset:

  We'll leave the router and unplug the power cable (NOTE: do not reset the router.), and then do the same with the printer and shut down the computer. After a minute, plug in the router, wait to fully turn on, then plug the printer back in and wait for the wireless light become solid. Once the router and the printer are on, go ahead and re - turn on the computer. This will refresh the network connection.

  Restore the default settings of the network and reconnect:

  1. on the front panel of the printer, press your up wireless icon

  2. Select settings.

  3. Select restore default network settings.

  4 turn on your printer.

  5. once it is initialized to save, press the wireless icon again.

  6. Select settings.

  7. Select Wireless Assistant , and then follow the prompts to enter the details of your wireless network.

  8. try to activate the web services again.

  Configure a manual DNS for your printer:

  You mentioned that you have already tried defining a manual DNS for your printer, DNS that you used. If you have not already tried so, I suggest to use primary like DNS 8.8.8.8 and 8.8.4.4 as the secondary DNS.

  If your web services connected, even if scanning to email does not work, you may need to reset the web services on the device.

  NOTE: Reset web services clears the custom email ePrint you have configured on your printer. Please be aware that if you have a personalized email ePrint, after doing this, you will need to configure again and will not be able to use the same address.

  1. press the Web Services button on the front panel.
  2. tap on settings.
  3. pressremove web services"and confirm deletion.
  This will bring you to the homepage.
  4. press on the icon Web Services , once again on the printer and go through the installation process.

  5. once the web service has been activated again, try to configure your scan to E-mail

  Please reply to let me know if these measures have helped to solve your problem.

  Thanks for posting!

  

• Photosmart HP 7520 - loss of WiFi connection

  Hello

  Have recently purchased a 7520 - works well however when the printer goes to sleep I can't access them from my iPad or iPhone using AirPrint. I have to turn on/off the wireless connection to use it, that beats the point of having a wireless printer. Any suggestions please. Thank you.

  Dave,

  Excellent.

  Wireless live - while not exactly what I would expect; a hotfix is a patch.

  I tested my setup: I had a similar problem (maybe) when I got the printer installed only on Windows 8: here, not there, print, sometimes not able to print, errors of various types.  I could never install the update of the firmware: I need a cable and the wireless installation / update has failed repeatedly.  It is difficult to say that the question was 'same' like yours; our very different network configurations.

  Interestingly, installing the printer on a system running Windows Pro 8.1 (yesterday) did apparently happier printer - no more disconnections, unspecified errors or other problems.  No listed in the printer drivers firmware update; my new USB printer cable was a waste of money.  The smile.

  I was reminded by an Expert from HP (who works for HP) that to remove the cartridges from the printer CONFIGURATION after initial installation could backfire against - cartridges are very prone to drying out.  I got my cartridges SETUP as best as I can (with tops Orange and double sealed heavy bags)-I have them verify maybe in a few months to see how they are doing.

  Happy computing!

  Click on the star of congratulations !

  It's a nice way of saying 'Thank you' for help.

  Although I strive to reflect best practices of HP, I do not work for HP.

• Photosmart HP 7520: scan a document to my computer

  I can print from my computer, but I can't scan a document on my product on my computer.

  When I try to scan a document into the computer it says no computer found

  Situation of direct wireless is enabled

  Wireless status is enabled

  Hello

  You may need to start from your computer first:

  Double-click the icon of the printer on the desktop,
  Select manage the Scan of the computer
  Click Enable-

  You can start automatically with Windows, BUT you will get an arror message if you turn on the computer FRONT of the printer.

  Kind regards.

• Photosmart B109 n - z: lost wifi

  My Photosmart B109 n - z lost wifi connectivity. I had a loss of power after what my router was not working properly. The router now, OK but I can't see the printer either from my laptop Windows 7 or my HP smartphone application. All other devices are connected OK.

  Chris46,

  You can reinstall the software of full functionality for the printer.

  HP Photosmart Wireless all-in - One Printer - B109n drivers

  After installing the software, check if the category updates apply to your situation.

  If you have already reinstalled the printer software, you can try to restart everything, including the router.

  If this does not work, you can try using the Web integrated (Embedded Web Server) server to reset / double check network settings in the configuration of the printer.  You can use your browser preferred for it - Internet Explorer or Firefox, both work well with EWS.

  General example - EWS Networking

  

  Click on the Thumbs - Up Kudos to show that you appreciate the help.

  Click on accept as Solution when the answer provides a fix or a workaround!

  I am happy to provide assistance on behalf of HP. I do not work for HP.

• Photosmart 7520 I lost a scan wireless

  I was scanning documents with the PS 7520 and Adobe Pro XI, when, for no apparent reason, I lost the ability to analyze.  I received the following error message - "error while interacting with the scanner: the selected scanner was not found."  The printer/scanner was successfully created in Windows and the device appears under the selected name.  I was able to regain the functionality of scanning by restarting and update the printer IP address.  Printing documents wirelessly seems to be affected.

  My question is... what happened, why, and what should I do if this problem occurs again?

  Brian

  only you can suggest to read my post here:

  http://h30434.www3.HP.com/T5/printer-all-in-one-software-drivers/7520-e-firmware-update-amp-intermittent-Wireless-WiFi/TD-p/3346431

  Here's a recent post by gpuckett44 user here:

  http://h30434.www3.HP.com/T5/printer-networking-and-wireless/7520-won-t-stay-connected/m-p/3954900/highlight/true#M78727

  If you search this forum, you will find a lot of posts on the 7520 with intermittent wireless connectivity on digitization, etc..

  suggest that you CALL the HP TECHNICAL support and start a business.

  If your printer is new, in the short term, you should be able to return the printer to the store for a refund...

  However, long-term, to the least, having an open case can ensure a certain level of protection for yourself where it continues to be (and probably will)...

  so you have a capacity at the request of HP to deliver a guarantee of Exchange or a refund.

• Photosmart 7520: Photosmart 7520 has lost its wireless connection

  Our photosmart 7520 used to print beautifully two laptops, but today it stopped printing at all and seems to have lost its connection to the internet.

  I tried to remove it from my system preferences, to reset, and when I tried to add it, it was no longer on the list of available printers.

  Hello @cornylouise!

  Thanks for posting on the HP Forums!

  I would be happy to provide you with assistance on the Photosmart 7520 and the problem of communication between 2 laptops.  If the printer is no longer being found by computers, then you can by looking at a slight problem of Wi - Fi.  The first thing I would suggest is the cycle of power cables to the printer and the router by unplugging the power for 20 seconds.  Once the devices back on then see if you can add the printer to laptop computers.

  If you are unable to find the printer then I suggest to restore the default settings of network on the printer and it reconnect to the wireless network.

  To restore the default settings of the network printer:

  1. To press the Wi - Fi icon at the top of the touch screen to printer
  2. Tap Settings
  3. Tap on restore default network settings and confirm

  To run the Wireless Setup Wizard:

  1. Icon press the Wi - Fi at the top left of the screen touchscreen printer
  2. Tap Settings
  3. Press wireless configuration wizard
  4. Select your network
  5. Enter the password and confirm it
  6. Check if the computer can find the printer again

  If please, after back and let me know how it goes!

• Photosmart 7520: Photosmart 7520 Scan to Email problem

  Hello

  I have the same problem as almost all the other posts in this forum. I can perform all functions with my Photosmart HP 7520, print from my Mobile / Tablet / PC, Wi - Fi all the Apps front panel, connect to the printer via IP fixed, applications via ePrintCenter etc... Until recently, I could also do a "Scan to Email" but which has suddenly stopped working to fail "unable to connect to Web Services.  Confirm access to the Internet and try again. "I tried all the previous suggestions including cycling the power on my router then the printer, all with no success. As mentioned the only funtion not working is "Scan to Email". I understand there is a 'special reset process' that is sent by electronic mail private users with this specific problem. Could you please make this available.

  Thanks in advance...

  Hi Shoe59,

  I finally got the work of Scan-to-Email service.

  I ended up removing the "Web Services" - via the printer-> Web Services-> settings Menu-> remove Web Services. Immediately after I went through the same steps of menu and "enabled web services" again (I think that something has been downloaded to the printer) and a page is printed with an activation code where you need to connect to your account connection HP and basically setup your account to e-mail printer as again from scratch. that is, you get sent to you 4-digit Code, enter this in the menu of the printer to continue setting up your account. I have set up several Scan-to-email accounts and tested them all and they work now just like before. The only witch hunt, I couldn't use the same EMail address of the printer as the connection HP site said that my old Email address was already in use.

  I am convinced that there is a change in the backend (cloud side) which requires you to remove & reinstall web services to make it work again. Anyway give it a try if you haven't already and hope this works for you as well.

  See you soon

• Photosmart 7520: I miss the old interface of scanning on the Photosmart HP 7520. I had to reinstall the software

  I had to reinstall the sofftware for Photosmart HP 7520. That wiped out neat interface to iser "HP". People said that it's over. What is an interface neat as "HP" indicators to be? Interactive m portable computer.  Where are all the flowers?

  Hello

  You can try scanning HP and Capture apps in HP AIO Remote?

  HP AiO Remote apps

  Follow these steps to get the applications (if it is not already installed):

  1. Go to the Windows store
  2. Search for "HP AiO Remote" apps
  3. Install the apps.
  4. Apps should detect your wireless printer, depending on the applications, there is a function "Scan."
  5. Click the Scan and it will direct allows you to download apps "Scan and capture.
  6. After installation, you should be able to scan.

  Hope that helps.

• Windows Fax and Scan cannot detect Photosmart C4580 all-in-1 scanner connected to the wireless network

  I have no problem printing or scanning when I connect my C4500 to PC via USB.  When connected via my home wireless router I can print OK but can not scan - it's the same for other users and computers.  Windows Fax and Scan gives me the message 'no scanner found. '  I need to work so that all users on my netwrok home can share the scanner.  I use Windows 7 64-bit.

  Thanks Travis_C (HP).  I actually found the solution just before receiving your answer!  I discovered that, although the Solution Center says it would uninstall the existing files before allowing me to reinstall with the latest version downloaded, it didn't remove all the files.  I only discovered this because the new facility has not taken me through the whole fresh installation procedure, he simply asked me what additional features I wanted to install and asked me if I wanted a local printer or network etc.

  I thought that there must be a mistake or problem with whatever existing files were left and the new facility would not correct it.  So I used the control panel to uninstall the existing files, and I made sure that everything was gone.  I then used the last download to reinstall, this time through the new correct installation procedure, and everything now works perfectly.

  With this method I always had a problem on another PC, giving me the same problem I had before.  I realized that this was due to a USB dongle connected to the PC to a wireless keyboard that seems to affect the installation.  When I removed the dongle installation worked again perfectly, and I now have full printing and scanning ability on all PCs.

  I think the installer for this printer wireless (and perhaps others?) should be updated to solve the problem, and also the center of Solution must be fixed to ensure that if you uninstall the software it should not leave anything.

• Photosmart HP 7520: Do not copy

  Highest shown work in the office and our Photosmart HP 7520 will not copy. Used the automatic feeding system and the setting on the glass. I tried to color and BW. Document will display in the preview, but will be a blank page when you select copy. Tried a difficult start - same results. Printer scans very well. Printer can get documens sent to her very well. Just empty pages on the copy function.

  Is there a bulb or something grilled, which is required to copy? Any suggestions? Is this something that deserves to fix or just get a new printer?

  Appears more like a printing problem. Please try to print any page of the printer test. If she is still a Virgin, most likely related to the ink cartridges. Try following the below document and check if that helps

  http://support.HP.com/us-en/product/HP-Photosmart-7520-e-all-in-one-printer-series/5199461/document/c03369392

• HP Photosmart print 7520 all in one printer each time I receive error USB device

  My product is a printer all-in-one Photosmart HP 7520.  I bought on Wednesday, July 30, 2014.  Whenever I have print something a yellow triangle with an exclamation point appears on the screen of the printer and it says "USB device not compatible or not disk hard/mass storage mode.  Remove device or insert into the disk drive.  It still prints well.  A I mess something up during the game?

  Hi maggie101952,

  Thank you for the information on the computer.

  I would like to run a few things with you and with a little luck, we can get to the bottom of this issue.

  You have a memory card or a USB key connected to the printer?  If Yes, please remove and restart the printer.  Try printing without anything cards or USB connected.

  If is not the case, I'll give you the link for HP Photosmart 7520 series firmware update.  If the error is still popping up, the issue could be with the product it self.  I suggest you then call HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

  Thank you for your time.

  See you soon,.

• New MacBook Pro lost internet connection

  Fortunately brought my MacBook Pro retina display 15 "and connected to a Dell monitor. (Hours of hassle, but I have another question/problem).

  After using it for a while, I lost my connection to my home network. But my older MacBook Pro 13 and my iMac 27 were still connected.

  I took the new MacBook Pro 15 "at the kitchen. And here, I got my connection again.

  So... WHY

  And... WHAT can I do to keep my internet/network connection when my new MacBook Pro 15 alongside other computers?

  AND... Is there a use for my Airport Extreme, when my DSL provides internet and network?

  No use of Airport Extreme is not mandatory

  I use Dlink router and modem and all the Apple stuff in our home works very well

  That said-

  Press Option - then click the WiFi icon and click the wireless diagnostic tests - the process of

  If nothing remarkable is found - let it run in the background as you go about your work

  Also, when you do this - take a screenshot of the gray information and post a photo

  Finally two points-

  1. you have indicated this is a new device - is there sufficient numbers DNS for the tour of your router?

  2. do you know if your router provides 2.4 GHz or 5 GHz of bandwidth?