Photosmart Premium C309g: Support ePrint?

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• printer photosmart premium c309g set up failed

  My HP photosmart premium c309g (wireless connected to the network) is visible on my laptop but not on my computer by cable with windows xp, at least not by the HP software I have installed. When I enter the ip address of the printer in my browser on the xp machine, it opens the Web page, and everything seems fine.

  When I add a new device with the HP software it saids "printer is detected", but after a while, I get the message: in Dutch: het instellen van printer is mislukt, translated into English (I Think) "the implementation failed.

  The printer used to work on the computer. I don't know what I did so that it stops working. To solve the problem, I uninstalled the software and installed it again. The problem still exists.

  I tried the hp doctor. The printer does not appear. (The software showed a usb printer which was not connected at all)

  Is there a solution?

  Thank you

  Hi adst.

  Try using the brush included in the CD or download. Let me know what you find?

  Of the Original installation CD:

  1. Insert the CD in the drive and then cancel Setup

  2. open my computer and click right then on the CD from the drive and select open

  3 open the Util folder

  4 open the CCC folder

  5. run the uninstall_L4 (exe or Bat)

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-73652-3&cc=US&DLC=en&LC=en&os=228&Product=3793676&sw_lang=

  10. run the download to reinstall the printer

  If the software has been downloaded and extracted to your system:

  1. type % temp % in the field of race

  2. Locate and open the folder starting with 7z (example: 7zS2356)

  3 open the Util folder

  4 open the CCC folder

  5. run the uninstall_L4 (exe or Bat)

  6. once the uninstall is complete, restart the computer

  7 run the Accessories\ System Tools Disk Cleanup

  8. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  9 download drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-73652-3&cc=US&DLC=en&LC=en&os=228&Product=3793676&sw_lang=

  10. run the download to reinstall the printer

• HP Photosmart premium c309g-m not scanning

  I have a HP photosmart premium c309g-m all-in-one that I'm trying to use wireless with my HP laptop running windows 7.  I can print fine wireless but I can't scan to my computer, I tried to use the controls on the printer as well as windows fax and scan.  It will allow me to scan from the printer to a memory card (although when I try to load the jpeg scanned on my memory card on my computer, it shows) also infected but I can't scan to my computer.

  Technical support said there Firewall Norton 360 but when I contacted Norton they disabled the firewall and it still does not, and now tech support said I'm a month out of warranty and will not help me unless I pay and I am reluctant to pay to get the same answers I receive for 9 months now so I thought that maybe someone here could save me money and help me.  I'm also tired of the pass the blame game of: oh, it's for lack of qwest, now it's the fault of windows 7, then it's lack of norton, I even had a tech tell me it was my fault that this printer can not scan wireless but it worked before on my old network.

  When I ran the diagnostic scan it says no scanner installed so we re-installed the software, the updated drivers, but it still says the scan driver is corrupted or missing and it cannot update the driver.  When I run the diagnostic utility that he says no printer not found on the network, but still the printer says no problems found and the network is configured correctly and I still have no problem of wireless network printing I just can't scan.  Please help me!

  If anyone has this problem I finally solved it, (no thanks to HP technical support) here's how:

  I disabled my firewall, I reinstalled the software from the Web site (once again) then I found this download for a software fix http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77751-1&lc=en&dlc=en&cc=us&os=4063&product=3793676&sw_lang= (even if I've never had Vista on this computer only windows 7 so I have not upgraded) after that I went on the start menu to HP , HP photosmart premium c309g and finished install the software then restarted and it worked.  Since then the only time where I had a problem was when my computer is closing because of low battery and when I'm back from fashion 'sleep' my printer has been disconnected and the scanner n "t work so I rebooted and the printer and the scanner worked perfectly!

• Photosmart Premium c309g-m does not print in color

  My Photosmart Premium c309g-m stopped printing in color, it only prints black. Both of my computers - laptop with Windows 7 and office with Windows XP.  The ink cartridges are all relatively new and have a lot of ink.  It started yesterday and there is no update for the computer or the priinter since the last time that I printed and got the color.  What should I do?

  Hello Stephsails,

  I recommend troubleshooting using the following article:

  http://support.HP.com/us-en/document/c01787835

• HP Photosmart Premium C309g-m: color ink not printing...

  Hi, I have problems Printhead and cannot print in color. This, I thought was similar to a problem where the black was not printing. The link that is HERE. I cleaned and soaked the printheads to 2. IN hot water for 10 MIN then dried on the print head and I'm waiting for the results.

  As I was cleaning I found an accumulation of black ink. I had cleaned it and soaking got rid of every trace of it.

  So is there anything else I should do? The printer is a: HP Photosmart Premium C309g-m

  Thanks for your time and your support!

  As the author of the post you referenced , I would say through all stages, including the verification that the vents are disposed of properly.

  You can also go through the steps of troubleshooting in the paper here.  Print a page of diagnosis as on the Six Solution and repeat the printhead, cleaning of the façade or the Toolbox.

• Photosmart Premium C309G Linux compatible?

  Is the HP Photosmart Premium C309G printer compatible with Linux?  Compatibility Linux is a test before I buy a printer, and I'm curious to know.

  I note that similar (but not identical) model C309A is compatible, as shown here: http://hplipopensource.com/hplip-web/supported_devices/photosmart.html if the C309G has the same level of compatibility as the C309A, I'll be happy... but it is not clear to me if the C309G can use the same driver HPLIP/CUPS/Linux as the C309A.

  I am an openSUSE user and reasonable familiar with Linux.

  In fact, there are very good support for the C309G.  I just bought a plus earlier today and have set up with Ubuntu 9.10.

  You must use HPLIP.  Ubuntu 9.10 seems to come with the 3.9.8 version.  I manually installed 3.9.10:

  1. go to http://hplipopensource.com/hplip-web/install_wizard/index.html

  2. Select your Linux distro and version.

  3. for the type of printer, select "Photosmart/Photosmart Pro".

  4. for the model of the printer, select "HP Photosmart Premium all-in-one Printer Series - c309g" (it took me forever to find in the selection list)

  5. click next to download HPLIP, even if she tells you your distribution includes a version that supports your printer

  6. click Next again to download.

  7. click on the button download HPLIP.

  8 follow the instructions ("' sh hplip - 3.9.10.run", essentially ")

  Do not work as root or with sudo.  You will be asked your password later.  Among other things, the installation script installs all needed packages, including XSane for scanning.

  I really appreciate the support HP for Linux here, and it's one of the reasons why I continue to purchase HP printers.

  -David

• Photosmart Premium c309g fails to print - product number CD055A

  Operating system - Windows 7 Home Premium - Hardware is a laptop

  Error message - Document cannot print

  Changes to the system - None until the problem occurred

  Wireless printing worked very well; then suddenly unable to print.

  1. have uninstalled and installed the printer drivers and the solution Center

  2 solution Center shows printer is connected

  3 analysis function works correctly in scan mode

  4. the ink levels are displayed correctly

  5 scan doctor indicates all functions work correctly

  6 print in Photosmart Office on line Ethernet router to the printer

  7 have you checked the network (domestic) IP addresses; Looks OK, also supported by the fact the remote scan document works

  8 HP update indicates all functions of driver is up to date.

  9. tried to follow all the built in troubleshooting guides

  But, when a test page prints in the properties of the printer or the Scan Doctor (even though the doctor scan gave all the controls green), the test page will not print, and finally the error "Unable to print document" appears in the solution Center. Process seems to timeout and then displays the error message.

  During the process of re-setup the only thing that I have noticed and which may be out of the ordinary, was the printer to be selected was noted as "wired". The installation process then set up the wireless connection and noted that the all-in-one printer has been connected. But so do print function does not work and the remote scan function.

  I see an another item which is strange. Two icons of the printer are set up in the printers and faxes. One is HP Photosmart Premium c309g and HPFDFC41 (HP Photosmart Premium c309g-m). Why two Photosmart devices?

  Followed all the recommended steps. It is interesting to note that during the installation of the full feature printer was still noted as a wired connection. However, the network connection has been implemented and worked successfully.

  Encountered the same problem. State of the document scan and ink has been authorized; but they could not print a test page.

  A ran the doctor printer and Scan; all boxes have been checked green.

  A run the hardware installation wizard. This time the S/W noted that the printer has a wireless connection. The analysis of test ran successfully; but the case of test printing, after several seconds, resulted in a 'document cannot print."  This seemed to be the idea or the "a needle in a haystack" for me, the error was apparently issued on a timeout.

  Has looked for something else (outside drivers etc.).

  The solution:

  McAfee firewall, after several years, it has failed and has chosen to block the printer communication, while leaving all the rest alone. I had not changed any settings or authorized programs.

  McAfee is no longer with me. Am to assess competitors. In the meantime have enabled the Microsoft Firewall. Can print successfully from the laptop through the router to the wireless printer wireless.

  I know just enough to get me in trouble, so don't know if HP diagnostic tools should have picked up the fact that communications were being blocked or not. But, I appreciate the comments and troubleshooting tips.

  I hope that fixed the problem.

• All-in-one HP Photosmart Premium C309g-m requires the password wireless

  All-in-one HP Photosmart Premium C309g-m we recently had to ge to a new Westell router for the wireless. the printer connects when we put the password but anytime the commection to the router go out it will not reconnect until the password is released. He seems to forget the password.  System indicates that the software is up to date for the printer.

  Hi ckmcgraw,

  Welcome to the Forums of HP Support! I see that you have recently changed your wireless router and now when he loses the connection, you must enter the password on your HP Photosmart C309g to reconnect to the wireless network. The reason why this could happen, it's every time, it loses the connection to the router assigns a new IP address, which would require a password for the network.

  You can set a static IP address for the printer, which should solve your password entry wireless every time, he loses the connection. See the steps below:

  • Print a network from the front of the printer Configuration Page. Note the IP address of the printer.
  • Type this IP address into a browser to reveal the internal settings of the printer.
  • Choose the network tab, then wireless along the left side, then on the IPv4 tab.
  • On this screen, you want to set a manual IP address. You must assign an IP address outside the range that the router sets automatically (called the DHCP range). If you do not know the range, change the last set of numbers (those after the last '.') 250
  • Use 255.255.255.0 for the subnet (unless you know it's different, if so, use it)
  • Enter the IP Address of your router (on the Page of the Network Config) for the gateway.
  • Enter for the first DNS 8.8.8.8 and 8.8.4.4 for second DNS. It's Google DNS. You can choose a different external DNS if you wish.
  • Click 'apply '.

  Please let me know the result, I hope this helps!

  Thank you

• HP Photosmart Premium C309g do not print black ink

  Hello

  My HP Photosmart Premium C309g (CD055A) will not print black ink even if the cartridge is full. He's going through the motions of printing but the pages come out blank. It prints colors, they are not as dark as before, so I know that black is not working. I have cleaned the print heads, turned off the printer, unplug the printer, restarted the computer, but nothing works. I get colors on the report of the print quality, but the printer status report comes out blank. I bought a new black ink cartridge (564XL) think the previous one was defective (levels showed a 75% ink) but I still have the same problem. Any suggestion would be appreciated. Thank you.

  Hey,.

  I see you have done some troubleshooting on the issue of the print quality that you are experiencing.  I would make sure you did all the troubleshooting steps available for your research problem in the document following the link.

  Print colors are the colors should not when the C309 Photosmart Premium printing.

  If you have completed all these steps, then I check the status of your printer warranty.  If it is out of warranty, you should consider the solution provided by Bob_Headrick in the thread found here.

  Hope this helps,

  Jason

• Extremely slow printing wireless with HP Photosmart Premium C309g-m

  I see extremely slow print speeds when printing from a Mac or a Windows XP system on a new printer HP Photosmart Premium C309g-m wireless. The printer starts printing immediately when I request a print, but it only prints one line. It will take about 15 minutes then to print the rest of the page, each print after a very long break line. Print demo page doesn't exhibit this problem, only documents of programs such as Word 2008, Safari, and Firefox (I tried firefox on PC and Mac) are affected.
  
  If I connect to the printer via a USB connection it prints very well, so this problem seems to be the only wireless printing.
  
  Printer: HP Photosmart Premium C309g-m
  Computer: Mac mini (late 2009 model) (also tried a Windows XP laptop, by comparison using the latest drivers from the HP website)
  OS: Mac OS X 10.6.2 with all available updates installed
  Method of connection: cable Ethernet connection to the router wireless
  Printer drivers: version 2.2.1 (Apple provided, drivers HP never installed as system comes with 10.6)
  Wireless router: Apple TimeCapsule (early 2009) 1 TB, honing a/d and modes of b/g on 2.4 and 5 GHz. TimeCapsule is in transition as the DSL modem handles DHCP service mode
  Encryption: WPA2 Personal, no MAC filtering or hide the SSID.

  IP addressing scheme: all addresses are distributed by the server DHCP without reservation of any kind

  The TimeCapsule is sitting three inches from the printer and the printer indicates the complete signal. Connecting the printer to the wireless network and setup of the printer on the Mac went off without a hitch. Only when you print a test document discover us the problem. The wireless network will behave as expected when you access Internet from Mac and Windows devices (tested with a laptop computer Dell XP and a MacBook with OS X 10.6.2), so I don't see any problem with the wireless network together.
  
  Attempt to use:
  1 reboot and power off, wait, restart the computer
  2 reset the print subsystem, the printer off and on again and reinstall the printer

  3. disconnect the power to the printer and let it sit for several minutes before trying to print wireless.
  
  None of them worked.

  I don't know exactly what is happening... I'll have to think about.

  Looks like you're running with the current configuration.

  Can we call this resolved?

• Photosmart Premium C309g: What is the shortcut to 'Add a device' for?

  Greetings,

  I have a shortcut on my desktop, titled "add a device - Photosmart Premium C309g-m". The shortcut is:

  "C:\Program Files (x 86) \HP\Digital"-AddADevice

  By clicking the shortcut wonder how I will connect the device (USB, network or WiFi).

  This should have been deleted after that I installed my printer? Is it safe to delete?

  Thank you

  Shane.

  Yes, right click, delete.

• HP Photosmart Premium C309g: 10 Windows printer driver for HP Photosmart Premium C309g

  Where can I find a Windows 10 driver for HP Photosmart Premium C309g printer?  I tried the Printer Wizard and it didn't work.  Thank you

  Thanks, it worked!

• Photosmart Premium c309g-m: cannot print from word and excel files

  Hello

  My question previous (25/02/2016 09:44) problems with the HP Solution Center has been resolved today - I can open the program and I can scan.

  But now I can not print word and excel files - the paper is completely empty. I can print emails from google, but they are difficult to read.

  In Control Panel, devices and printers, I have until now had a HP printer: HP0BAC44 (HP Photosmart Premium C309g-m) but now I also have the printer: HP Photosmart Premium C309g-m (Standard). Who would have something to do with the problem? I tried printing from two of them, but the result is the same as mentioned above.

  Can you help me please?

  Thank you

  Peter S.

  Hello

  Bought a new printer (Envy 5646), and all my problems are solved.

  Thank you

  Peter S.

• Photosmart Premium C309g - print in color, not black

  I have a Photosmart Premium C309g which, until a day or two before, worked very well. Black ink does not work.

  I tried already. .

  • Change both black cartridges (regular and photo)
  • Cleaning
  • Alignment (when I try to align printer says "Alignment failed."

  Print fine - but not black color.

  Problem happens both when printing from a computer, as well as select black copy then copy - gives only a blank page.

  Printer on a network and is used for both Mac and Windows 7.

  You can give me any help would be appreciated.

  Thank you.

  Try the suggestion in this thread to soak the printhead.

• HP Photosmart Premium - C309g and it stopped printing in black (but prints color)

  Hi my HP Photosmart Premium - C309g and it stopped printing in black (but prints color). I tried: -.

  1. print test page - empty outside the windows logo
  2. Turning the power on and the
  3. programs form printing.

  Both black cartridges are full.

  printer is 3 days on 1 year warranty!

  I'm not very technical, so easy solutions would be preferred.

  Thank you

  Try the solution in this thread to clean the printhead C309g.