Photosmart printer 7510 disappeared from Mountain Lion (Mac OS). Impossible to re - install.

Hello, our printer is only 6 months old and has been excellent until a week ago from work. He suddenly disappeared from our list of available printers, and I get a message "no printers are available" when I try to add new. This is the case on desktop (iMac) as well as mobile devices.

I checked the settings wireless to the printer, which are very good. I printed a test page successfully, and also all the results on the printed wireless network Test results show a 'pass '.

I have re-installed the software and drivers, but can't go beyond the installation page, because the printer is not recognized.

Any suggestions?

Hello

Try to unplug your router for 30 seconds, plug back and restart your Mac and the printer, and then try to add the printer in Print & Scan again.

If the same persist, can you have any network changes lately? for example a new installation of a new router, router firmware, etc.?

Tags: HP Printers

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