Poor quality Photosmart E5510 all-in-one print
I just replaced all four cartridges on E5510 all-in-one. Print quality is now very low for black. Black words either do not appear, they come out light gray or they come out garbled and unreadable. The operating system is Windows 7 64 bit
I ran clean print head
I ran Printer Status Report
I ran Print Quality Report
Quality print Cyan, Magenta and yellow is perfect, but there is no black
I use brand new authentic HP364 cartridge
I replaced the black cartridge with a second brand new genuine HP cartridge and the results are the same.
Any suggestions as to what is the problem and the solution to the problem?
There is no black in the printer status report
There is no black in the print quality report
There is no black in the printer alignment page
I have called HP customer service and went through everything with a very helpful technician on the phone.
He tried everything, including resetting to the factory settings, but it doesn't always have to print in black.
HP are now send a jib of warranty replacement printer (my printer is less than six months old)
Thanks for your help HardBeatZ
Tags: HP Printers
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