Portege R500 - DVD is no longer working

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• Portege R500 - DVD player does not work

  Hello
  I love my laptop Portege I bought this month of September. The only thing is that the DVD player is not working for some time.
  -When I put a DVD or CD, I realize I can't freely turn the disc in the drive while it is still open. Strange, but I don't see anything blocking the rotation of the disk.
  -The system does not recognize at all have a DVD player. Initially, it worked, I can't say exactly when it went wrong. I checked with Toshiba Assist: in the information panel, it shows no info on the DVD player, in diagnostic Panel, I have the opportunity to check the DVD but when the test system is just jump the operation all the time, indicating that the Player cannot be found.
  -In the control panel I don't see no more among the hardvers
  -For starting, the DVD is one last thing to check in my BIOS settings. But in fact when the start-up the laptop I can hear the sound of the reader looking for something inside, turning or trying to rotate the disc, but it seems always becomes stuck and starting takes like 5-7 minutes due to lengthy trials, get the DVD player work in vain.
  -Now even when I put the energy setting to oriented perf, I no longer hear the system would look for DVD (setting the player gets off everything when using not saving)

  Someone from Toshiba support could help me? Is it possible to check this problem with the remote connection to my laptop, or something? Or should I take it to the service? With this, I also have a little challenge: I bought my laptop in Hungary, but now I stay in Japan throughout the year. So I would need a station in Tokyo where they accept my European warranty. Could you please provide me with any help or ideas? If possible, direct mail also. Thanks in advance!

  > Could someone support for Toshiba to help me?
  To do this, you will need to get in touch with the Toshiba ASP in your country.
  Here in the forum you can get suggestions form common users because it s a user forum to ;)

  > Is it possible to check this problem with the remote connection to my laptop, or something?
  I doubt that this is possible since this could be a hardware problem

  > Or should I take it to the service?
  Maybe this would be the best

  > I need a station in Tokyo where they accept my European warranty. Could you please provide me with any help or ideas? If possible by direct mail also
  On the page of Toshiba Europe, I was able to find an info on TOSHIBA EMEA LIMITED WARRANTY for NOTEBOOKS.
  This warranty is applicable only in the EMEA region (Europe, Middle East and Africa) and can be executed in any
  Countries the EMEA where Toshiba or its Service providers allowed offers warranty service terms and conditions provided for in the present
  warranty. This warranty covers the costs of service parts and labor needed to restore your system to full operational status.

  As you can see in the Japan is not covered by the EMEA region :( So I doubt that the warranty will cover the costs to the Japan.

• Re: Portege R500 - FN keys no longer works

  Hello

  I have a laptop Portege R500, and suddenly the fn keys stopped working. I looked for off site Web from Toshiba, but no pilots have had no luck and also tried reinstalling the common Modules (I just re-installed, it is necessary to uninstall anything before hand?).

  I use the OS is XP SP2. I tried a system restore and don't really want to do a full system restore.

  Basically, I just want to get them working again.

  Any help would be appreciated and thanks in advance.

  Matt

  Hello

  The common Modules should be resettled in too, but it would also be necessary to reinstall the Hotkey utilities for display devices.

  By the way; You must clean the registry using the free program called CCleaner.
  You can download many Web sites. Google simply

  After use of this applications reinstall the common Modules and the Hotkey utilities for display devices.

  Good bye

• CD-ROM/DVD-Rom no longer works

  CD-ROM/DVD-Rom no longer works, so I tried to update the driver manually, but he says "can not load material" I tried check the solution, it says "Windows cannot start this hardware device because its configuration (in the registry) is incomplete or damaged (Code 19).» How can I solve this problem. I'm not a person good tech

  Hello Vancouverhome,

  I suggest that you run by following the below Fix - it. This will automatically diagnose and repair problems with your CD or DVD drive when trying to read or burn media:
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  1. click on start this image and then click on all programs.

  2. click on accessories and then click Run.

  3 type regedit, and then click OK, if you are prompted for an administrator password or a confirmation, type the password or click on allow.

  In the navigation pane, find and then click the following registry subkey:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  4. in the right pane, click UpperFilters.

  Note: You may also see an UpperFilters.bak registry entry. You don't have to delete this entry. Click UpperFilters. If you do not see the UpperFilters registry entry, you may still have to delete the LowerFilters registry entry. To do this, go to step 8.

  5. on the Edit menu, click on delete.

  6. When you are prompted to confirm the deletion, click Yes.

  7. in the right pane, click LowerFilters.

  Note If you do not see the LowerFilters registry entry, unfortunately this content cannot help you. Go to the section "Next steps" to learn how you can find more solutions or more help on the Microsoft Web site.

  8. in the Edit menu, click on delete.

  9. When you are prompted to confirm the deletion, click Yes.

  10. exit the registry editor.

  11. restart the computer.

  Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ ) how to back up and restore the registry in Windows

  Thank you
  Irfan H, Engineer Support Microsoft Answers. Visit our Microsoft answers feedback Forum and let us know what you think.

• Portege R500 - CD/DVD drive no longer works

  Does anyone found a resolution to this?

  Like David, my DVD Multidrive on my R500 abruptly arrested recently - I can open/close the player, but he does not appear in Windows Explorer as a disk is valid. Do not think that I have nothing installed on the machine.

  Interestingly, I never really use the DVD player. Indeed, because of all the * heat * questions, I used to "Power Off" of the device, via the DVD icon in the system tray (i.e. option enabled me to Power on / off the unit). So while the power was OFF, it's cold the machine, and so the fan was rarely on.

  Now that my computer no longer recognizes the drive, this icon it simply shows that disabled, no possibility to the power on/off switch, and this noisy fan is almost always on. In addition, because it seems that the machine tries to recognize the drive subject time at startup, all re-start, reboot the machine now takes a few minutes to start...

  For the optical drive firmware update help? Or is there some other fix?

  Hello

  > but my Portege R500 CD/DVD drive has stopped working the next day, I had attached an external CD - RW drive for me to burn discs. Maybe it did disable my built-in drive?
  This could be the key;
  Try to access the Device Manager and remove the CD/DVD player listed and all USB host controllers and USB root hub.

  Again, restart the laptop.
  After new check restart if the CD/DVD drive has been recognized again.

• Portege R500 - utility of fingerprint stopped working

  I have a laptop Portege R500. The utility of fingerprint stopped working. First (perhaps after an update of the real Suite Acess Manager was installed a few months ago) it did not work when connecting, but worked for the other passwords.

  Now it doesn't work at all. If I try to record fingerprints, told me that he has failed to locate the sensor. I reinstalled the driver AES1610 and TrueSuite access manager, but it makes no difference.

  In Device Manager it says the device is working. I looked at different threads on this without seeing something that works.

  Hmm, maybe you should try to clean the registry once the fingerprint software has been uninstalled.

  In your case, I would follow this:
  -Uninstall fingerprint software and remove the fingerprint device in Device Manager.
  -restart the laptop
  -clean the registry using the free tool called CCleaner
  -Restart once again and install the software and driver
  -Restart once again and test the functionality of fingerprint

  Welcome them

• Portege R500: external monitor does not work with the Port Replicator Port 2 and DVI

  I have a Portege R500 running Vista with a slim Port Replicator II and digital monitor Viewsonic.
  I connected the monitor to the DVI port on the port replicator and got it to work OK.
  Press fn + F5 would switch between the computer screen and the external monitor.

  Then it stopped working, and I can't make it work at all. F5 recognizes just the laptop screen.

  If I connect an analog display, it is fine, and I can pass between the two screens without difficulty.

  The strangest thing is that, if I reboot when the Portege R500 is docked, the digital monitor begins by displaying the boot sequence, but then the signal is lost as soon as the screen stops the display of the progress (in low resolution) bar.

  I spent an hour on the phone to support Friday, and he made me nowhere.
  They finished by saying that he should never have worked! So what is the DVI port because then?

  Any ideas?

  David

  Connect your monitor directly to your laptop and see if it is recognized and you can go through FN + F5 between the two views.
  If it works, then connect with port replicator, and then try again.

  It's probably best if you reinstall display drivers. Maybe there are new too on the download page.

• Satellite Pro L300 Windows 7 Upgrade - DVD player no longer works

  Hello

  I upgraded my Satellite Pro L300 Windows Vista to Windows 7 a few months back, now, I noticed the Player DVD no longer works! All ok in Device Manager, but the habit of reading anything.

  I have use a Toshiba Windows 7 upgrade disk that could be my problem. I used the Windows 7 Upgrade Advisor and Windows 7 Ultimate disc.

  I tried to download and install the latest Windows 7 32 bit DVD Toshiba drivers but still no joy.

  Can someone advise procedure I should follow to correct, if I need to downgrade back to Vista, hope not!

  Thank you.

  Optical disc drive is properly listed in Windows Explorer?
  Do you have problems with some specific discs?
  Original music and film discs are readable?

  What player you use to watch movies?

• Portege R500 - Flashcard Toshiba has stopped working

  Hello

  I get this error "Toshiba Flashcard has stopped working and will be closed" when I start my laptop Portege R500.
  What is the cause?

  I'm running Vista and my PC continues to run even if it does.

  See you soon,.
  Elty

  Hello

  It's not easy to say what causes this problem.
  In most cases to other parts of the software may affect the functionality of different applications.
  For example, my flash card stopped working after Vista ran some updates.

  I simply removed the old VAP (value added package) of the system.
  I cleaned the registry and the system using CCleaner (free tool) and reinstalled again the VAP.

  Now everything works fine.

  I think you should try the same too.
  Remove the VAP and installed as the new VAP downloaded from the page of European driver of Toshiba.

  Check it out!

• Portege R500: login screen don't work with fingerprints

  Hello!

  I have Toshiba Portege R500.
  When I used Windows Vista - I have a problem.

  Now I install Windows 7 and therefore: If the laptop was restart or stop - on the windows login screen do not biometric.

  Only enter password at the keyboard. If put into hibernation or sleep - everything ok, biometric works normally.
  I try Windows 7 32-bit and 64-bit.
  Same problems.

  Help me, pls.

  Hello

  Please try to install the new software of fingerprints for Win 7.
  AFAIK the R700 protégé was equipped with fingerprint too.
  Try the software of fingerprint for R700.
  It s version 1.0.2.27

• DVD drive no longer works and disappears from MS explore

  New "TSSTcorp CDDVDW SH-S223C ATA Device" Samsung dvd player is visible in Windows Explorer after starting the machine.  He can see an audio CD.  However, when a DVD is inserted it reads very slowly, then stops and the drive is no longer visible in Windows Explorer.

  I updated the firmware with a utility Samsung called Firmware Samsung ODD liveupdate, but this made no difference.

  Hello

  For a new disk that should really be fixed/replaced under warranty.

  You have disk problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD burning and)
  Playback of CD and DVD). So it is not unusual for parts from 1 or 2 to not work so that others do
  correctly.

  --------------------------------------------------------------------------------------------------------

  You can try these but it seems that the drive has a hardware problem.

  Step 1: Please do all the same underneath if you did some before as is often total
  a process that solves the problem.

  Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
  Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
  RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
  below.
  
  Then, work your way through these - don't forget the drive might be bad, could be a coward
  cable or slight corrosion on the contacts (usually for a laptop) and other issues.

  Your CD or DVD drive is missing or is not recognized by Windows or other programs
  http://support.microsoft.com/kb/314060 - a Mr Fixit

  Try this fix manually if the Fixit 314060 does not work
  http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

  Your CD or DVD drive is missing or is not recognized by Windows or other programs-
  a Mr Fixit
  http://support.Microsoft.com/kb/982116

  The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
  for Windows Vista
  http://support.Microsoft.com/kb/929461

  When you insert a CD or a DVD, Windows Vista may not recognize the disc
  http://support.Microsoft.com/kb/939052

  Your CD or DVD drive cannot read or write media - A Mr Fixit
  http://support.Microsoft.com/GP/cd_dvd_drive_problems

  CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
  Vista installation after booting from the DVD (AHCI)
  http://support.Microsoft.com/kb/952951
  Drive CD - R or CD - RW Drive is not recognized as a recordable device
  http://support.Microsoft.com/kb/316529/

  Hardware devices not detected or not working - A Mr Fixit
  http://support.Microsoft.com/GP/hardware_device_problems

  Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
  ends. Remove and replace, do not just tight. For laptops, you can often clean power and
  contacts data with a pencil eraser.

  Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
  manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

  ===============================

  Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
  Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
  do it right.

  Did you follow the Troubleshooting Guide for the reader who still does not work? There are
  the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

  Check with your Maker system and a device for the two possible firmware updates and
  the correct registry entries for your car.

  Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
  as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
  the parameters.

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  -----------------------------------------------------------------------

  You can probably find more info here and maybe even the exact registry for your CD/DVD settings
  drive from someone with the same model.

  Forums - a lot of expert real help
  http://Club.myce.com/

  CD/DVD units
  http://www.myce.com/storage/

  Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
  nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

  DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
  devices and their properties in flat table, instead of the tree viewer
  http://www.NirSoft.NET/utils/device_manager_view.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• DVD drive no longer works on the Satellite X 200

  Hello

  Although my laptop X 200-191 is just 3 weeks, this afternoon the DVD player suddenly stopped working. When I insert a dvd, the drive makes sounds like it will play the DVD, then stops and nothing more happens. When I click on the DVD drive in 'my computer' section, the Player opens and asks you a DVD... It will not play music cd's.

  I just installed a new (HD) driver for the DVD drive on the toshiba site, which should be compatible. I also tried to reinstall the previous driver, but the problem persists. I can't use the CD recovery either, for the reader DVD does not have to start the recovery cd...

  Can anyone help?

  Thanks in advance,

  Stoter13

  Hi mate,

  This looks like a serious hardware problem. Please visit the link below and contact the nearest authorized service partner in your country:

  http://EU.computers.Toshiba-Europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT#

  I mean you still (and enough) warranty on this machine, just let it repair and everything should go after the repair...

  Welcome them

• Portege M800 LED button no longer works

  Hi all
  the LED button, that normally turns on/off switch lights up and the led lights up next to the touchpad no longer works.
  When pushing blinks for about 1 second, then turns off.
  Thanks for the replies

  May I ask what operating system do you use?

  As I m not wrong not you mean the control of Toshiba button next to the switch.
  Am I wrong?

  According to the M800 model, you can use this button to mute the volume or to turn on the lighting in the touchpad, logo of the brand and the keys and.

  The M800 is unknown to me, but I know that some other series of portable supports an option in the BIOS called LED lighting. You can turn it off and turn it on.
  Please enable it in the BIOS and save the settings.

  In addition, you should check the settings of the Toshiba control utility. Maybe there is an option that could help to control the properties of the button.

  Last but not less a new reinstalling driver could solve this problem.

• Satellite A210 - 146:Toshiba DVD player no longer works

  Hi, I have a Satellite A210-146, and installed Toshiba DVD player has stopped working. He used to work, but I believe that there is some program compatibility issues. Is there a way to know which program it may touch without uninstalling or reinstalling programs?

  Any advice or suggestions greatly appreciated, thanks

  What happen exactly when you want to use a Toshiba DVD player? Is there an error message?

• The Satellite A series CD/DVD drive no longer works

  I bought my computer Toshiba Satellite A of the series with Windows Vista installed. I removed Vista and installed windows XP on the computer.
  Now, the dvd player does not work properly. When burning the DVD it burns only 6 percent and then gives the following message is displayed: "unspecified error".

  I searched the internet for a solution, but the given solution does not work because the upper and lower filters must not be located in the file regedt32.exe.
  Is there anyone who can tell me what to do and how this problem can be solved?

  Regarding, Jens Oolders

  Hello

  I found the same information as the upper and lower values filter would have a bad influence on the use of CD/DVD drive.
  Many people have reported an improvement in performance after deleting the upper and lower filter of this registry key values;
  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

  To start the registration type please; RUN REGEDIT in the window.

  After this procedure, you must restart the laptop again.

  May I ask what burning program you use?
  I would recommend Nero. It supports several different additional functions such as 'Test Drive' or ' control the speed in the car.
  It all works to get performance better combustion.

  Perhaps, you use switch to Nero and test different DVD from different vendors!