Portege Z830-10F - WLAN stops working when USB3.0 port is in use

Hello

On my Portege Z830-10F wireless stops working when I plug in a device on the USB 3 port. The wireless connection back upwards as soon as I remove the device.

The problem occurs with any device I plug. I tested with disks external usb (usb 2 and usb 3), USB, a receiver wireless mouse and a printer/scanner.

This problem only occurs when something is connected to the USB 3 port. The USB 2 ports on the rear do not have the problem.

Port USB 3 itself works very well.

Running windows 8 pro:
* Wireless lan adapter: Qualcomm Atheros AR9200WB-1NG (version 10.0.0.75 driver)
* USB port 3: Renesas USB 3.0 eXtensible Host Controller - 0096 (version 6.2.9200.16420 driver)

I see that I ve got the latest drivers installed on the wireless LAN card and the usb host controller 3.

The problem arises as well on windows 7 and windows 8 pro. I used the wizard to upgrade Toshiba upgrade of windows 7 to windows 8.

This problem is present since I got this laptop. I ve already done a reinstall / recovery back to the original with windows configuration 7 but this doesn´t solve the problem.

Does anyone else have this problem?

Is there a way to fix this?

Thank you!

Hello

To be honest, it's the first time I read on this issue.
I have no idea how a device attached to the USB 3.0 port could affect the Wlan functionality.

I assume its hardware fault and cela must be verified by a certified maker Toshiba.

Tags: Toshiba

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    2. have you made any changes to the computer?

    3. this problem occurs only with the particular game?

    4. What is the exact error message you received?

    Method 1:

    I suggest you perform the clean boot and check.

    Place the computer in a clean boot state, then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135

    Note: After troubleshooting, make sure the computer to start as usual as mentioned in step 7 in the above article.

    Method 2:

    I suggest you to see link and check.

    "Display driver stopped responding and has recovered" error in Windows 7 or Windows Vista

    http://support.Microsoft.com/kb/2665946

    See also:

    If the problem is related to Microsoft, I suggest you to see link and check.

    Game hangs or quits unexpectedly

    http://support.Microsoft.com/kb/303032

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