Ports missing in Deviuce Manager

When I try to HotSync my Palm Pilot (last fact successfully less than a week ago and no change since I know the computer), I get a message saying that COM5 is in use. The Palm Pilot uses COM3. When I go to Device Manager to try to fix this, I find that the 'Ports' are listed are no longer under the Device Manager. How can I fix it? Thank you.

Hi WaltWI,

You can try the two steps.

Step 1

Remove sync partnership and recreate it and check if it works.
http://Windows.Microsoft.com/en-us/Windows-Vista/Sync-Center-frequently-asked-questions

Step 2

Perform a restore of the system on your computer and check if the problem persists.
http://Windows.Microsoft.com/en-us/Windows-Vista/what-is-system-restore

Previous post: the result.

Bindu S -Microsoft Support

Tags: Windows

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