Premiere Pro CC 2014 crashes when loading project file

Similar Questions

• Premiere Pro CC 2014 crash when I click on and drag

  Hi all, I have a problem with the first CC 2014 that drives me crazy!

  The question is this:

  If I try to drag a clip, sequence, effect, or anywhere in the first transition, it is crash - with the message "sorry, a serious error has occurred." The program will crash, quit smoking and saved recovery project is generally in good health (thankfully!). BUT as soon as I restarted the program and reloaded the project - or project-the problem persists. As soon as I click and drag, first crashes!

  To "reset" it, I have to restart my machine. Once I did, I can continue for some time to editing as usual (not long, perhaps up to one hour, or more), but ultimately it WILL crash again. I was not able to work on what I have to do to trigger this - it seems random. But once it happened, only by restarting my computer will solve - and then only temporarily.

  Here are the facts:

  • The accident only happens when I drag something... This may include moving a clip on the timeline by dragging a clip form the source viewer or project window, by dragging an effect or transition.
  • The accident occurred after that I clicked, as soon as I start to move my mouse.
  • I CAN click and drag to extend on the timeline and exit points, and I can do 'insert' edit using the button on the source monitor Panel. Not down here.
  • The film plays very well.
  • I try this on a CLEAN OS X installation, with only the packages of Adobe installed, to eliminate any risk of interference from other programs. There are no third-party plugins or drivers installed. No user data installed either (preferences, photos, documents, etc.)-fresh as it comes!
  • I'm not under Time Machine in the BG
  • My system is: Macbook Pro 2011, 16 GB of Ram, 1 TB SSD, OS X Yosemite 10.10.1. Intel graphics card, so no option to enable or disable hardware acceleration. It is located to only the software.
  • I tested with projects and images on an external drive, but also an internal matter, even.
  • I noticed that the question had begun on or around November 25-27, 2014.
    

  
  

  Interestingly, I noticed that once the accident occurred in the first, a similar problem will take place in after effects as soon as I drag a file or layer... anything of the layer. The accident seems less elegant here, I don't get an error message, it just freezes and I have to "force quit". Still, the problem persists until the computer is restarted.

  I have been using my macbook and first pro cc 2014 on Mavericks for a long time and had no problem - so I know it should work fine! The only things that have changed are updated in Yosemite, I started using Time Machine to do regular backups, I installed some new fonts and updates CC happened in the background... I can exclude most of them because of my new installation without user data, from plugins of fonts or machine time of confuse the issues... It must be a bug to Adobe with Yosemite!

  Any ideas?

  Thank you very much in advance!

  matt_belanger,

  Do you by chance have the extension Pushbullet, installed in one of your browsers?

• Premiere Pro CC 2014 crashes when Soundediting.

  Hello

  I was editing a film on a 64-bit, 7.1 windows PC. For a long time.

  Pushed it s very well until I started using Audio Denoiser and EQ effects and make some

  based his editing/mixing whatever you want to call it.

  Simply hangs after some time. A serious error once (seen this before!) and

  sometimes just locks the canvas and after some time hangs.

  Strange!

  All the solutions to this?

  Denoiser has 'issues', it does crash without this effect. Noise reduction is preferable to the hearing.

• Adobe Premiere Pro CC 2014 crashing

  Hello

  I use MBP with OS X 10.9.4, 16 GB of RAM with two hard drives, 480 GB Sandisk SSD and the stock 750 GB of HARD drive.

  My MBP is model of early 2011 (8.2) with graphic AMD Radeon HD 6750 with Intel HD 3000 card. I use Thunderbolt 27 "external display with a resolution of 2560 x 1440. My project is configured to use OpenCL Mercury acceleration.

  Video files, I'm editing are Apple ProRes 444 sitting on the HARD disk drive.

  My first Pro CC 2014 crashes all the time. Today it crashed 3 times, telling me there was a serious problem and that first has to close. He managed to save the work. On the fourth crash, the application simply refused to play the clips, I tried to stop, but it wouldn't, forcing me to force them to leave the app.

  Another thing I noticed is that as soon as I click on "Open a project" from the home screen, that it takes something like 5 sec before the project is displayed. It's a small project, so it should open immediately, the way that it used to open in the past.

  If it is relevant, I installed the only plugin for first and it's pure Video Pro.

  I don't know what has past but Premiere Pro (the one before 2014 CC CC) used to be solid on this machine.

  I'd appreciate any help with this question since obviously something bad happens.

  All the best,

  Goran

  I think I have the solution...

  I completely removed the first Pro folder under user > Documents > Adobe and so far it seems to have solved the problem.

  I of course supported my projects and that deleted this folder. So far it seems that it worked.

  I'll know for sure in a day or two, but after constantly if crush, first has collapsed for the last 4-5 hours of work.

  Goran

• Premiere Pro CS6 closes unexpectedly when loading images or videos in the Viewer.

  I've been using CS6 since May of 2013.  I currently work on a Mac. I've never had problems. I used it one day last week, then all of a sudden a few days ago is when the problems started. Premiere Pro starts normally (new or existing project), I can even import media. But I'm not able to load Images or videos in the Viewer, and I'm able to just drag and drop on the timeline. Audio seems to drag on the timeline very well.

  I tried many things to get wrong the question such as:

  1. start a new project. (Thought maybe something in the existing project was corrupted).

  2. opening a project older that I knew worked well in the past. (In addition, the new projects of thought were corrupt.)

  3. transcoding video files. (Think of the media was corrupted).

  4 restart the computer.

  5. hold 'Shift' when you start Premiere Pro.

  I don't get the error codes, just a dialog box that says: "sorry, a serious error has occurred which requires Adobe Premiere Pro to stop. We will try to save your current project".

  Thanks for your help.

  Hi Luther.

  Welcome to the Adobe Forums.

  What version of Mac OS are you using?

  Try to repair the preferences by opening the window of finder click on go and

  Choose go to folder and type ~/library and press ENTER. Then go to Preferences > Adobe

  and rename the 6.0 6.0.old folder. If you use the Mavericks (OS 10.9) try to give permissions for the

  File Adobe as well.

  Just reply in case the problem persists.

  Thank you

• Premiere Pro CC 2014 crashes at the start with sequelae

  Hey, I tried almost all the suggestions I've seen on the forums except the re-installation of my OSX.

  At Pref Delete, Permission, writing and reading, creative cloud reinstaling, used the creative cloud cleaner, started in safe mode, update the "CUDA" video drivers, I even went in the plugins folder, deleted file is stuck, it will start after that, but if I just click on file in the menu it crashes instantly and if I righclick on a file that sound on a sequence it crashes... I don't really know what else to do! I hope someone could help me!

  Here is my card and my crash report

  Model name: MacBook Pro

  Model identifier: MacBookPro10, 1

  Processor name: Intel Core i7

  Processor speed: 2.7 GHz

  Number of processors: 1

  Total number of Cores: 4

  (By heart) L2 Cache: 256 KB

  L3 Cache: 8 MB

  Memory: 16 GB DDR3 1600 MHz

  Status: Ok

  The system version: OS X 10.10.3

  Chipset model: Intel HD Graphics 4000

  Bus: integrated

  VRAM (dynamic, Max): 1024 MB

  Color LCD:

  Display type: LCD retina

  Resolution: 2880 x 1800 retina

  Retina: Yes

  Per pixel: 32-bit color (ARGB8888)

  Name of the media: APPLE SSD SM768E media

  Size: 750,42 GB (750,418,227,200 bytes)

  Media type: SSD

  __________________________________________________________________________________________ ___________________________

  Process: Adobe Premiere Pro CC 2014 [1452]

  Path: / Applications/Adobe Premiere Pro 2014/Adobe Premiere Pro 2014.app/Contents/MacOS/Adobe first Pro 2014 CC CC CC

  ID: com.adobe.AdobePremierePro

  Version: 8.2.0 (8.2.0)

  Code type: X 86-64 (Native)

  Parent process:? [1]

  Responsible for: Adobe Premiere Pro CC 2014 [1452]

  User ID: 501

  Date/time: 21:10:26.142 2015-06-01-0400

  OS version: Mac OS X 10.10.3 (14D136)

  Report Version: 11

  Anonymous UUID: 6BA711B7-4D71-3935-2250-E77176DE1873

  Time since started awake: 760 seconds

  Crashed thread: 0 dispatch queue: com.apple.main - wire

  Exception type: EXC_BAD_ACCESS (SIGSEGV)

  Exception codes: KERN_INVALID_ADDRESS at 0x00007fff61cbffff

  VM regions near 0x7fff61cbffff:

  Battery 00007fff5f400000-00007fff5fc00000 [8192K] rw-/ rwx SM = PRV thread 0

  ->

  00007fff61cc0000-00007fff61cf7000 [220K] __TEXT r-x/rwx SM = COW/usr/lib/dyld

  Request for clarification:

  / Applications/Adobe Premiere Pro 2014/Adobe Premiere Pro CC 2014.app/Contents/Plug-Ins/Common/SurCodeAC3Encode.bundle/Contents/MacOS/SurCodeAC3Encode CC

  Thread 0 crashed: Dispatch queue: com.apple.main - wire

  0 libstdc ++.6.dylib 0x00000001010c8891 0x1010c8000 + 2193

  1 dyld 0x00007fff61ccf871 ImageLoader::recursiveInitialization (ImageLoader::LinkContext const &, unsigned int, ImageLoader::InitializerTimingList, & ImageLoader::UninitedUpwards &) + 305

  2 dyld 0x00007fff61ccf6f8 ImageLoader::processInitializers (ImageLoader::LinkContext const &, unsigned int, ImageLoader::InitializerTimingList, & ImageLoader::UninitedUpwards &) + 138

  3 dyld 0x00007fff61ccf969 ImageLoader::runInitializers (ImageLoader::LinkContext &, ImageLoader::InitializerTimingList const &) + 75

  4 dyld 0x00007fff61cc5063 dyld::runInitializers(ImageLoader*) + 89

  dlopen dyld 5 0x00007fff61ccc1d1 + 578

  6 libdyld.dylib 0x0000000105e3d857 dlopen + 59

  7 com.apple.CoreFoundation 0x000000010123c9c8 _CFBundleDlfcnLoadBundle + 152

  8 com.apple.CoreFoundation 0x000000010123c190 _CFBundleLoadExecutableAndReturnError + 528

  com.apple.CoreFoundation 9 0 x 0000000101259242 CFBundleGetFunctionPointerForName + 50

  10 com.adobe.ASLFoundation.framework 0x000000010089aaaf ASL::Module:GetProcAddress(std::string_const&) const + 383

  I simply delete this file premiere*.app-> SurCodeAC3Encode.bundle, because in my case - it crash at startup.

• Premiere Pro CC 2014 - hangs during loading

  Hello

  I recently installed Premiere Pro CC 2014 on my laptop (see specifications below), but think that the video (my files are in general. MTS file), the window hangs and I have no other choice but to close the program. I tried to identify the source of the problem by making things a bit, but nothing has worked yet:

  • Open the smallest. MTS file I (~ 20 MB)
  • created new projects to the DV instead of HDV format
  • Open the new file at a time

  So far, nothing works.

  My computer specs are:

  • Intel Core i7-4710MQ [email protected]
  • 16 GB OF RAM
  • 64 bit
  • Windows 7 with Service Pack 1

  If you need any other info to help, please let me know. I'm new on Premiere Pro, but scope by the user of the general software.

  Thank you

  What option is selected for the Mercury playback engine?

  Have you tried switching video converter to the Mercury playback engine software only? (It would be under file > project settings > General)

  Thank you

  Regalo

• Premiere Pro CC 2014 crashing and sinking on the documentary Film project

  We worked first on this documentary film for months.

  As we reach the end it starts to really get bogged down and crash a lot.

  The equipment is

  iMac 27 inch 3.5 GHz Intel Core i7 end 2013 model

  Apple Cinema HD Display

  32 GB 1600 Mhz DDR3 RAM

  Graphics NVIDIA GeForce GTX 780 M 4096 MB

  Internal 1 TB SSD drive

  We perform first Pro CC 2014.0.1 and stayed there because we do not want to upgrade the software at the heart of the project.

  The media are all on the external hard drive. It is a USB 3.0 connection. There is a lot of images that we are working with.

  We have a few After Effects compositions that are related to the project and we have exported those that are made under QuickTimes to try to stop coming bogged down us.

  Any advice on how we can manage this problem of crash and freeze would be very much appreciated.

  We don't have the money to upgrade the computer, and it works pretty well for us so far.

  Here are the things we made:

  Make a smaller timeline because we were working on one that was the whole film.

  Off the secondary monitor and disconnected.

  We are looking to move the cache rendering off the external drive on a thunderbolt drive, but I fear that this may take some time.

  Any recommendations would be greatly appreciated.

  Split the elements of reading/writing is rather a key to get a smoother operating out of PrPro. Alternatively, put things on a big RAID-0/5, this kind of thing is covered on the

  Page of Tweaker...

  http://ppbm7.com/index.php/tweakers-page

  And I highly recommend that you take a look. Their info is not only "we believe...". «... but many sequences of test results carefully much running on many machines with all kinds of pieces of hardware & pieces.» You can also sign up, download the test PBM and run it on your own machine. It takes only a little while to do so and with the recorder application which included and show results to them, you can get a very good breakdown on where your machine is ok... and where the points of congestion occur.

  I think it would be good for you right now... you must have things to do, not guess and try things.

  Neil

• CC of PP and PP CC 2014 crashing when loading presets, workspaces etc... Help?

  Hi all

  I use PP on my laptop for years, from CS5, CS6 and CC without any problem. Yesterday, I was working on my project current PP CC and all of a sudden, he crashed and after that refused to load any project, showing me this error log: http://i.imgur.com/I6kL3G8.jpg.

  So I advanced and erased all the temporary files, the media places paid and so inexplicable computer, cleaned the registry, I tried different harrdrives, tried to create new projects - all the same. I it was then narrowed down to the following: when I delete everything in the folder C:\Users\[username]\Documents\Adobe\Premiere Pro\7.0 it works perfectly - but of course all of my workspaces, presets and custom etc. keys.  (that date back to CS5) disappeared. I was even upgraded to PP CC 2014 just now, but to import my precious presets, it chrashes once again, give me the exact same error message. So I tried to copy ONLY the file .keys or ONLY 'effect Presets and custom items' etc. - no chance, if NO preset file before is in there, PP does not charge not all projects.

  Could someone help me with this please? I absolutely would NOT lose all these presets, because I CANNOS SIMPLY restore everything what in like 15 minutes. Not even an hour also. I hope that the descripiton of the problem is clear and thanks in advance for any tips.

  If you can open a project after you delete the folder, first make a new project and import that into the new.

  Then add the presets. See if it will work.

• Premiere Pro CC 2015 crashes when I export the complete sequence

  Hi, I have installed Premiere Pro 2015/Media Enconder 2015 (by selecting delete do not CC 2014 in advanced options) yesterday. Everything seemed to go smooth import, bringing a project from 2014 CC, editing and ranking. But now that I export the sequence, no matter what it crashes. Always! Unless I export fragments of minutes 10 or less of the sequence. Which is a pain because that its a sequence of 65 minutes, which then I import these parts, synchronization and attempt to re-export to see if it works. It takes a good 1-2 hours for each fragment.

  CC 2014 ran smooth, and I waited all this time to update to the CC 2015 to avoid the bugs and problems!

  IM OSX 10.9.6 latest first Pro CC 2015 (updated October 2, 2015). 32 GB of RAM and a RACK of 12 HD mini SAS to.

  Yet once, everything worked smoothly in CC2014.

  I would greatly appreciate any information, solution, entry on that.

  Thank you very much!

  Problem solved! I copied the complete timeline on a new sequence. I also did the digital rebellion of troubleshooting household help and quick fix. Rebooted the system and before, first just crashed and disappeared. Now, he has stopped exporting without crashing and an error message appeared this time highlight the reason: a red giant plugin I was using several plug-ins. I removed the plug-in and everything is fine, in addition to taking 1/4 of the exporting time. The plug ins that I used were the CC version 2015, so there must be a bug. I have this post in case anyone else runs into a problem or similar.

• Premiere Pro never sends PF_Cmd_SEQUENCE_SETDOWN when the project is closed?

  (Display AE SDK because that forum of the organization said questions on here if it is a plugin with the SDK of EI).

  
  

  I'm working on a plugin for video filter written with the SDK of AE, which is supported on the AE and organization. Tests with the Organization CC, Mac OS 10.9.

  We need to know when our plugin is no longer used in the GUI. A base case is, the user chooses new project and the project that was using our plugin is closed.

  
  Æ send us a PF_Cmd_SEQUENCE_SETDOWN when this happens, but the same plug-in in Premiere Pro, which never sends. In fact, Premiere Pro never send any command to our entry point function when the document is closed, or a new document is created.

  Has anyone another vu cela, and is there a way to do work, or (as a workaround) a reliable way to know the status of the use of the plugin in Premiere Pro?

  TIA,

  Christopher

  The scenario Chris was fixed in first Pro CC 2014.2 (8.2).

  Roman, if you still have a problem in 8.2, you can let us know what platform (Mac, Win, or both), and what are the steps of reproduction?  Thank you!

• AE crashes when loading project "occurred. invoking the plug-in"stabilizer Warp"effect Details.

  Start with my PC Info:

  

  and a few details:

  

  So I tied first Pro cs6 in after composition affects CS6. Last night, I was working on it, everything was fine, I exported a test copy and that worked, everything was great for the night and I saved and closed. Tried to re - open the project this morning in Premier Pro and it would not load, so I opened after affects and I get the following error messages. I am able to load other projects successfully, and I do not to move any assets after that I closed last night programs. I tried to restart and reload several times and I get the same error messages constantly. I sought advice for similar problems and found some possible solutions #1 'use capslock at the opening of the modernization project to delete. Then re - make the effects that are causing problems. I tried this and it doesn't seem to work, but I can't have done it correctly, I simply pressed caps lock shift and made sure it's on when I clicked on the project to load, however I got the same errors. #2 delete the cache for the project and the new rendering. I can't locate the files in cache for this project in the affects on the record, is this referring to the cache files in Premiere Pro? I admit I'm a little afraid to do...

  \

  

  How would you recommend all that I proceed? I am entirely willing to add a link to files or do anything that needs to be done. I'm also curious of what happened... If I can avoid it in the future.

  The after effects CC (12,2) update corrects a cause of an accident involving the effect of auto contrast, auto levels effect and the related effects.

  Let us know how it works for you after installing the update.

• Premiere Pro CC 2014 crashing with rendering, freezing system and more

  Hello

  I'm having serious problems with Premiere pro on my iMac end of 2013.

  10.9.5 OSX

  3.2 GHz Intel Core i5

  16GB 1600 MHz DDR3

  NVIDIA FeForce GT 1024Mo of 755M

  I work in 1920 x 1080 23.976 fps. The multimedia files are Sony FS700. MTS and Cannon 5DmkIII .mov

  Several times a day, the PP crashes on me. It all started when I was getting really choppy playback accompanying this error message:

  A low level of Exception occurred in ImporterMPEG (importer)

  It would shortly after the lead program of freezing and I have to force quit the program. After contacting Adobe first on this problem persistent, the tech told me that it was a 'Leak' memory problem and that there is nothing that could be done. The end of our chat support team member online before helping me solve my problem, I called support. I gave my file number and the person picked up where the powerless left me and did the typical Adobe a difficulty all: he went into the hidden library and erased all my preferences, removed third-party plug-ins and erased the files in the folder root of Adobe applications, renamed a folder "Adobe.Old" etc.

  As I explained to the Member of the team of support on the phone, this is not a solution, but rather a bandage until it happens again.

  Low and behold it happened again. This time, Member of the support team had me create a new account administrator on my computer, thinking that there was a problem of permissions with my other account which is in conflict with PPCC2014. It is important to move from a new account pain and any other program that I had put in place for work on the day the day, he allowed me to continue editing and at least (at a less effective rate) move things.

  Now, while using my new system administrator account, I'm terrible accidents which not only the program to stall, but force me to strong re - start my computer. These accidents are accompanied by a terrifying looking screen that I couldn't capture once.

  They have only become more intimidating that now I see even the program when this happens, but this is the only screenshot which do not turn completely black.

  I'm looking to see if anyone had extreme problems like that and if so, how they could remedy. I have now past 6 hours + with support and after the last of them said I would get a personal email after the end of the day (never arrived) to take further action based on performance after the creation of the new account.

  I need help. Now.

  -John

  Thanks for getting back to me Kevin.

  I looked into a number of solutions you provided and after trying a multitude of them, I decided to see what a clean reinstall would do. I ran the programs uninstaller for each program and then ran the CC cleaning tool.

  Two days of functioning as it should. * knock on wood * I will update with any changes.

  Thank you again for getting back to me,

  John

• Flash Pro CC 2014 Crashes When Publishing with Air

  While trying to publish my application with Flash Pro CC 2014, the program crashes. I use the current beta version of AIR 15 (previous version had the same results) on a Mac (OSX Yosemite 10.10 beta 5, not the public beta). When I publish just a SWF there no problem. If I publish it on Android, iOS, or Desktop, then Flash crashes. When comes the scene of accident Adobe I submit reports to Adobe. In the end, I get a message telling me that Adobe has found a solution to the recent crash and 'click here' for more details.  When I do it just go to the Adobe homepage without help. Y at - it solution or workaround? I used one of my other machines that has the Mavericks on it for publication at this time.  I would like to work on a machine and does not transfer does not back-and-forth. Any help will be great!

  Hello

  This problem has been fixed internally and will be available in the next update of Flashpromanager.new CC 2014.

  Rgds,

  Mukesh

• Before 4 opens and then crashes when loading project

  I realize that first Elements 4 is old, but I still love and use it for all my projects. Here's my problem: I've been running for 4 months on my new laptop for Win 7 HP 64 - bit, but only today it started to go bonkers. It opens fine, but when I open a project, it minimizes the window pre as soon as it loads. Even if I tried to re-opening the window, he refuses to return to full screen mode.

  I tried the Vista compatibility and even XP, which runs under administrator privileges, but nothing helped. It is the result of a virus or a newly installed program? I return to the edition...

  Thanks for the info.

  There is one thing I need to clarify-do you mean that you can no longer open a new project, one that is empty? If Yes, then you can skip the test below, well we could get back to that, if we can get before you open a new project.

  When you say "raw AVI files", these are DV - AVI, a special form of AVI? This ARTICLE will give you more information about the file formats.

  You mention Audio WMA files. As an AVI file, those can contain a lot of different things, but more on that in a moment.

  With Win7-64, 4 GB of RAM is all that Win7 should work, and leaving not a lot of excess for the programs.

  Now, the projects may become corrupt or unstable, because of many things. Active in a project can become a problem. Test a project for the 'bad' assets is to ensure that the pre is closed and then 'hide' the assets of pre. As the project file, of PREL, contains none of the assets, but only following absolute paths for these assets, it's farily simple. How they structured their active records can greatly simplify this task, or cause a bit of work. It sounds as if your project is pretty simple so far and should not be difficult to follow these steps to test:

  • With the pre is closed, go to or records, where the assets are located and move the folders elsewhere. Don't forget, the PREL uses absolute paths, so that this original path no longer apply. At this point, I also would separate active by type, say with video files in a folder 'Video', still Images in a folder "Images" and the Audio files in a folder "Audio". You'll see why in a moment.
  • Before starting, and then open the project problem.
  • We will be faced with a message dialog box, asking "where is file _? Since we moved these assets, we must help the PrE to find them. Simply navigate to the proposed folder, where the first asset. The display of the dialog box offers a Finder, but since you have moved things, you should have this info. Locate the first file, claiming before.
  • Once you find it, pre will do two things: make the connection again and then look in the folder for other assets, used in this project and also a link to them - pretty neat, huh?
  • Given that we have separated our assets by type, if the first type, say video, very well, that we can exclude those charges. If the project crashes here, we found at least one problem.
  • When meadow comes to the following assets, reappears on the screen of the dialog box, and we will do the same thing: find the file, claiming before, and again, pre will restore the link with it and this search for the active folder. If all goes well, we can probably exclude those assets as a problem.
  • He repeats until either the project managers, or until project accidents, or crashes. If this happens, we reduced things down to a single type of assets. That's why we separated - it's active troubleshooting much easier. Note: Titles are written in XML, in the PREL code, so nothing concrete there for them at this stage.

  Whatever you do, don't choose NOT save, and especially if you decide to Skip Media, or cancel. Only do a Save_As, so to NOT overwrite your original PREL. Never overwrite original PREL, if you are having problems.

  Please report it on this test. The project fails with a specific type? If Yes, what is this type of assets?

  If you have a certain asset of this type, you can redo the test, moving, say half of these goods again and rerun the test. If the project crashes with either the first half or the second, you are closer.

  Good luck

  Hunt